The hotel staff was very friendly and accommodating. Unfortunately, the central air system is horrible. The filtration is dirty. They did not clean the filters. If you have allergies like myself you won't be able to breathe due to all the moldings come in through the air. I had to check out halfway through and lose what I paid. I would not recommend this hotel to anybody that has allergy problems!!!
Excellent and friendly stuff. Nika from cafe is very friendly and she definitely knows her job. The food is good, the brunch buffet price is very reasonable. Mark from housekeeping is efficient, once you point out to him what to do. My first room was a smoking room. Lots of roaches. I was upgraded when I took the picture of the roach on top of the bed. My 2nd room was better although I also found a couple of roaches on two different occasions.
I stayed there for only one night and it was the worst hotel experience of my life. I get into my room which is on a high floor and I couldn't log into wifi. I called the front desk and they said my floor is high and that it's a weak signal and they can't do anything about it so I would have to hang out in the lobby if I would like to use the wifi. Of course, no wifi is not the end of the world but wifi was very crucial to communicate with my family back in the states(via Skype and FB) because my cell service was out AND the hotel phones was out! While I stayed there, the hotel was upgrading their phone system so I could not call anyone in the states from my hotel phone which cost 39 pesos a minute, instead I had to go to the hotel business center and call out for 69 pesos a minute. Talk about a con play if anything. While on the phone I complained to my family about the wifi and the business center clerk overheard and sent an IT guy to my room. He fixed the problem which he refused to tell me what the problem was in the first place, language was not an issue, I speak tagalog as well. Then I put a deposit and paid for a late check out. I asked front desk for a wake up call at 3pm. THEY CALLED ME AT 7PM!!! wondering why I didn't check out yet and to top it off they were not going to give me back my deposit because they could not verify at the time if I actually spoke with a staff member requesting the wake up call. got my deposit after intense arguing. Never again!
Place was over booked had to stay in smaller room. They didn't refund any money for my downgrade in room
hot water doesn't work properly no wifi in the room
First of all, all of the Staff at the Makati Palace are FANTASTIC. All of them are 5 Star Hotel caliber. From the front desk staff, the housekeepers, room service, security, and waiters and waitresses in the restaurant....The are all GREAT. The rooms are clean and comfortable, and so are the beds. I love this place. The prices are great too, even more so when you book online.
I recently traveled to Cambodia to volunteer with a large group of medical Professionals during a medical mission. The flight I booked went through Manila, and I have some friends there. I Stayed at this hotel because I found ,what I thought was, a good price for the location. The room was advertised at somewhere around $46 a night. Turns out there was a 10 dollar service fee attached to each night. This hotel is in the heart of the red light district, which is LOUD!!! Luckily I had a room on the 33rd floor, but I could still hear the car horns. The room smelled like an ashtray!!! The furniture was old, the bed was hard, and the linens were dingy. The TV remote didn't work when I first arrived so I had to change the batteries myself. There were COCKROACHES running around when woke up to use the bathroom at night!!! Overall it was the WORST hotel that I stayed in while in Manila. I have been to Manila several times en route to other places in southeast Asia, because it tends to be less expensive from Hawaii. If your plans are to indulge in the grotesque debauchery that is P. Borgous then this hotel may be for you. I'm so glad I didn't have a black light!!!
smells funny, internet does not work and you have to pay for it to find that out. the towels are so old they are falling apart and tub needed a real cleaning. check-in/out process was very slow, pool was not clean and mostly indoors and out of sun, breakfast was ok for the money. location is on street full of bars/food/whor e houses. if you stay here get a room on upper levels (views will still suck) but atleast its a little more quiet. we had 4 rooms in our group for 2 nights each and all had same problems and complaints...
Ayala Center is within a mile (2 km) of Makati Palace Hotel, and other popular attractions like KidZania are within a few miles (5 km). This 3.5-star hotel has 182 guestrooms and offers an outdoor pool, free self parking, and a fitness center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All 182 individually furnished rooms feature sofa beds, refrigerators, and coffee makers. Guests can expect WiFi and 32-inch flat-screen TVs with cable channels. Tempur-Pedic beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.
Makati Palace Hotel features an outdoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for USD 22 per vehicle one-way. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include WiFi in public areas, a conference center, and a business center.
The hotel staff was very friendly and accommodating. Unfortunately, the central air system is horrible. The filtration is dirty. They did not clean the filters. If you have allergies like myself you won't be able to breathe due to all the moldings come in through the air. I had to check out halfway through and lose what I paid. I would not recommend this hotel to anybody that has allergy problems!!!
Excellent and friendly stuff. Nika from cafe is very friendly and she definitely knows her job. The food is good, the brunch buffet price is very reasonable. Mark from housekeeping is efficient, once you point out to him what to do. My first room was a smoking room. Lots of roaches. I was upgraded when I took the picture of the roach on top of the bed. My 2nd room was better although I also found a couple of roaches on two different occasions.
I stayed there for only one night and it was the worst hotel experience of my life. I get into my room which is on a high floor and I couldn't log into wifi. I called the front desk and they said my floor is high and that it's a weak signal and they can't do anything about it so I would have to hang out in the lobby if I would like to use the wifi. Of course, no wifi is not the end of the world but wifi was very crucial to communicate with my family back in the states(via Skype and FB) because my cell service was out AND the hotel phones was out! While I stayed there, the hotel was upgrading their phone system so I could not call anyone in the states from my hotel phone which cost 39 pesos a minute, instead I had to go to the hotel business center and call out for 69 pesos a minute. Talk about a con play if anything. While on the phone I complained to my family about the wifi and the business center clerk overheard and sent an IT guy to my room. He fixed the problem which he refused to tell me what the problem was in the first place, language was not an issue, I speak tagalog as well. Then I put a deposit and paid for a late check out. I asked front desk for a wake up call at 3pm. THEY CALLED ME AT 7PM!!! wondering why I didn't check out yet and to top it off they were not going to give me back my deposit because they could not verify at the time if I actually spoke with a staff member requesting the wake up call. got my deposit after intense arguing. Never again!
Place was over booked had to stay in smaller room. They didn't refund any money for my downgrade in room
hot water doesn't work properly no wifi in the room
First of all, all of the Staff at the Makati Palace are FANTASTIC. All of them are 5 Star Hotel caliber. From the front desk staff, the housekeepers, room service, security, and waiters and waitresses in the restaurant....The are all GREAT. The rooms are clean and comfortable, and so are the beds. I love this place. The prices are great too, even more so when you book online.
I recently traveled to Cambodia to volunteer with a large group of medical Professionals during a medical mission. The flight I booked went through Manila, and I have some friends there. I Stayed at this hotel because I found ,what I thought was, a good price for the location. The room was advertised at somewhere around $46 a night. Turns out there was a 10 dollar service fee attached to each night. This hotel is in the heart of the red light district, which is LOUD!!! Luckily I had a room on the 33rd floor, but I could still hear the car horns. The room smelled like an ashtray!!! The furniture was old, the bed was hard, and the linens were dingy. The TV remote didn't work when I first arrived so I had to change the batteries myself. There were COCKROACHES running around when woke up to use the bathroom at night!!! Overall it was the WORST hotel that I stayed in while in Manila. I have been to Manila several times en route to other places in southeast Asia, because it tends to be less expensive from Hawaii. If your plans are to indulge in the grotesque debauchery that is P. Borgous then this hotel may be for you. I'm so glad I didn't have a black light!!!
smells funny, internet does not work and you have to pay for it to find that out. the towels are so old they are falling apart and tub needed a real cleaning. check-in/out process was very slow, pool was not clean and mostly indoors and out of sun, breakfast was ok for the money. location is on street full of bars/food/whor e houses. if you stay here get a room on upper levels (views will still suck) but atleast its a little more quiet. we had 4 rooms in our group for 2 nights each and all had same problems and complaints...
