Superior Room
from $41
Makati Palace Hotel
3.5 out of 5.0
45% based on 356 reviews
TripAdvisor Traveler Rating
Recent guest reviews
Wow where so I begin........ I checked in on Saturday 22nd July and checked out on the Saturday 22nd July - thats right I checked out on the same day I checked in. Have you seen the television sidcom Fawlty Towers?? Well the hotel in Fawlty Towers is 6 star when it comes to customer service compared to Makati Palce. Now let me share with with you my experience........ I checked in and requested a non smoking room but was told that would be an extra 1,000 pesos. I was then asked for a 2,000 peso deposit which is standard practice for hotels in Manila (Ill come back to this point). Upon checking into my room it smelt terrible - I am a non smoker. I then went to have a hot shower and after running the water for 10mins there was still no hot water. I then went to get a cold drink from the mini bar - but there was no drinks in the mini bar you needed to ring reception. I then thought I would order some room service and guess what ? No menu. I had to ring reception who said they would bring one up. Two phone calls later after 20mins had passed I finally got the room service menu. To say it was a disappointment would be an understatement. As my room started to heat up and resemble a sauna I asked for someone to come and check the air conditioner. Two phone calls later and no response I had had enough and decided to check out. Now this is the best part of the story so readers make sure you sit down! I go to checkout and ask for my deposit back. I have a room service bill for two drinks which I ask to be deducted from deposit. I am told they have no smaller change and the concierge will need to go to the shop to get smaller notes. I explain I am in a rush and have a driver waiting so I would appreciate it if they can be quick. The concierge comes back and says he cant find a shop with smaller notes. To speed the process up I say use my credit card. After processing the credit card payment (mind you 15 mins has gone by now) I am told I am right to go. No apologies for the room, lack of air con, no hot water and how long the whole checkout process took. In the taxi leaving I realise despite everything I did not get my deposit back!!!! I then contact the hotel who say yes we have it, still no apology, and you can come back and get it. Problem is I have booked a flight to cebu ( i brought my trip forward one day after my experience at this hotel) and am on my way to the airport. Rather then let the hotel reservation supervisor keep the deposit i let them know my taxi driver will come back and get it for me and he will give back to me when I return to Makati in September. He did get the deposit back, then disappeared of the grid which is to be expected. So my taxi ride to the airport ended up costing me 2,200 peso - most expensive taxi in manila. What amazed me the most, is despite everything there was no apology. The reservation supervisor needs to be given more training in customer service and told to smile more - afterall it's free and can make a big impression on guests! Now for my tip - and i encourage you all to take it on board. Across the road from Makati Palace is the Best Western Oxford. Similar price, mini bar, room service menu, good customer service, air conditioning and hot water. They also give you back your deposit on checkout - my recommendation stay there! Now like to think I am a fair person, so I would like to lay down a challenge to hotel management to rectify the above. I am prepared to come back and stay again and give it a second chance providing some kind of apology is offered and an assurance the above was a one off. I think that's fair and if this happens, and indeed the service improves, I will be prepared to update my trip advisor review. That all said, I wont be holding my breath for a response.
I went on a stay here in the past week due to the celebration of the debut of someone close to me. The hotel's facilities and food we're so-so. It was pretty average, and not that noteworthy, except for one elevator that was problematic. I was stuck whilst using such, and it proved to be a nuisance to fellow guests. It was utterly disappointing that the administration did not put any sort of warning or barrier to inform the guests. However, the room I stayed in had some glow into it, since I've had the novelty of not staying in a hotel for more than two years. It felt rather refreshing when I had seen such a nicely made bed, a rare sight for me in the comfort for my home. Also, I'm happy that the hotel offers fast and free hotel-wide wifi amidst its' mediocrity!
So I read many of these reviews before my business visit to Makati and therefore my expectation was not so high but nonetheless my office set my travel arrangements up for me for this hotel. I just returned a few days ago, sufficient time to provide a balanced and objective review of this hotel. Actually spent 16 days in Makati and so the whole time I called this hotel my home. Had an upgraded non-smoking room on the 6th floor. Room was located at the corner and so if I opened the window I could look down on Burgos Street action, if you can call it that. The cost was 3,200 pesos and with the promotion breakfast included. Let me get the obvious white elephant out of the way - yes Burgos street and hence the hotel sits at the center of the area with neighboring girl bars and street activity at night, so if your the self righteous type and closed minded/shielded to real life this may not be the hotel for you. The doormen do a great job checking outside "guests" into the hotel quietly and securely insuring a good safe hotel for everyone. The room was clean and must give a shout out to the cleaning lad who serviced my room daily, took directions and instructions well and listened to my comments what I needed and when I wanted the room cleaned and so forth. Very pleased with the room service. Only downside, but let me remind everyone that the hotel is in the Philippines which is located in a sub-tropical climate, is that yes I found 3 roaches in my room over the course of 16 days. Lets keep this real, welcome to the tropics. The breakfast buffet is good and the staff service, always with a smile and great attitude to service you, made up for any perceived lack of choices at the buffet. Know that wifi is spotty at best. I did have the hotels IT guy come to my room and check it out a few times but ended up relying on my Verizon hot spot from my cell phone. The pool at the top floor is nice and clean, not used often so not so many people but a great way to relax and cool down during the day. I did check out the exercise room and although nice enough did not use it but rather took a few early morning 2 hour power walks through the city. The front desk staff were very accommodating for all of my needs both at check in and check out. The Cafe Cubana across the street served good food and a nice place to have a cold beer and relax with people watching as it can get very interesting after sunset. I give 4 stars only because the hotel could use some updating but I found that the attitude of the hotel staff and associated hotel doormen and kitchen/dining room attendants deserve a 5 star. With all the above being said I would recommend the hotel and yes I will return and stay again.
Location is the middle of makatis red light area. It has all the modern conveniences . service is ok. The main dining area it's clean with a buffet breakfast included and the staff seem to know how to deal with discretion easily and with a smile.cafe bar expensive much better places outside the front door.its $70/100us .this area has the bars discos guys n gals etc
probably the worst hotel i ever stay !! no way I will go back to that hotel ! not the best location for families or business trips !! i got the most shocking experience of my life !! go away from there !! very dirt and full of bugs !!!
I was invited by a friend to visit the place. The bellman didn't bother to help us. When we asked the front desk for a bellman, they just pointed where they are. As if they want us to call the bellman by ourselves. We decided to carry our own bags. When we reached the room, it's kinna outdated. Maybe it looks nice 20years ago. We found cockroaches in the kitchen and bathrooms. The only thing I like is the view at night time, but it's in Makati, that's why the only thing you'll see at night are lights from the vehicles trapped in the traffic :)
I planned to congratulate my friend who will be married this March and all I need is a simple hotel room as we need a private area to chitchat with. Then found this hotel which was centrally located. However, when my friends arrived at past 10 in the evening, they were been hold in the lobby and FO staff with the full bearded hair in his face does not want them to go in my room due to "VISITING HOURS POLICY"(is this a hospital??!), I even negotiated to FO that they will just stay for a while, and said my reason of getting a private room. I did mention some hotels which don't have that visiting hours policy but FO staff was sarcastically answered me. FO did not still accepted us, so we end up getting 1 more room connecting in my room just to accommodate us all. Again, registration process ruined it all because of the NO ID NO ENTRY policy (is this a school??!), I have one 5mo's pregnant friend who forgotten her ID and tried to ask favor to FO to give exception since it was late night already but FO was very stiff to the policy and said that there are no exceptions to be given. Since we were charged for the room already, I have requested my other friend at home to get the ID of my pregnant friend to deliver in the hotel. We have waited in the lobby for an hour since FO staff does not want to give the room key unless all of our ID's are complete. Then atlas! we have get our room however, connecting door was still locked and we have called FO (thrice) to open it and it took them for half an hour before they get the key for the connecting door.
I reserved a Royal Executive Floor smoking studio suite online and paid the deposit. All was well until I checked in at the hotel. Normally the 8th and 9th floors are the Royal Executive Floor's smoking floors. They recently renovated the 8th floor and it is now nonsmoking leaving the 9th floor as the only smoking Royal Executive floor. There are no studio suites on the 9th floor. The hotel did not inform me of this until I checked in. So I ended up with a Deluxe Royal Executive room. The front desk charged me for 16 days in a studio suite (as per my reservation) and told me I would get the credit back when I checked out. THEY ALSO HAVE A 2K PESO CASH ONLY DEPOSIT WHEN YOU CHECK IN. IT IS NOT MENTIONED ON THEIR WEBSITE SO IT IS A SURPRISE WHEN YOU CHECK IN. The room was neat except for the rubber bathmat which was either dirty molded or both. I tried cleaning the mat myself which helped a little. The personal hygiene sprayer had pink mold on it and obviously had not been cleaned in weeks if not months. I had pictures of both but my camera "ate" them and they were lost. As a pleasant surprise, the carpet was actually clean. There was an outdoor club across the street from our room that was open Thursday - Saturday and the music was loud until 0200. The housekeeping crew for the 9th floor leaved something to be desired. I don't know if it was the floor or just my room. They would clean the rooms adjacent to mine around 10am and then they disappeared. I would leave and go get lunch and bring it back to the room and the room still wasn't cleaned and then they showed up about 1400. One day I had to call twice for them to show up and finally I went to the front desk 4 1/2 hours later to get them to clean my room. One day they took the cloth bath mat to clean and didn't have one to replace it with and the cleaning crew told us they would bring us one later. 7 hours later I called to get it replaced. One day the took both bathrobes to clean and only had one to replace them and told us they would bring the other one later. 6 hours later I had to call to get the bathrobe replaced. The "make up room" light was broken and I reported it broken. A maintenance technician showed up in 10 minutes and told us that the person that fixes that issue only worked the day shift and he would report it. 3 days later someone looked at it and they would have to order the part to fix it. 10 days later I checked out and it still wasn't fixed. They did give us cards to hang on the door. The breakfast buffet was excellent different selections every day and an omelette bar. There was plenty service people to make sure you had coffee and empty tableware were taken. 3 days in a row our omelette order was forgotten and not made. We did finally get our order. Several days the head chef and the assistant chef made appearances and did some omelette making. When I checked out I DID NOT get the promised credit (2,688 Peso) and was told they would inform accounting to fix it. I couldn't hang around because I had a flight to catch. I just checked and it still has not been corrected.
Aircon is not cooling properly and some socket is not working. Inspite of early booking they counldn't find me a non smoking suite. Water heater also not working. Wifi also not working so I had to use my data roaming. And I can hear the noise of the people next door. But food are quite ok.
I had a very good experience at this Hotel, nice clean rooms with all necessary amenities friendly and very helpful staff, good location, restaurant has good food for every taste. I will definitely visit again my next trip
Hotel highlights
- Close to Ayala Center
- Free parking
- Onsite dining
- Outdoor pool
Located in Makati Central Business District, Makati Palace Hotel is within a 10-minute stroll of sights such as Century City and Alliance Francaise. This 229-room, 3.5-star hotel has a restaurant, an outdoor pool, and free self parking. Ayala Center and Malaysian Embassy are also near this Makati hotel.
Dining
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
Rooms
All of Makati Palace Hotel's 229 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect to find WiFi and cable TV. Bathrooms have hair dryers, free toiletries, and slippers. In-room massages are available, and other amenities include free bottled water and safes.
Property features
At Makati Palace Hotel, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 22 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include 6 meeting rooms, a conference center, and a business center.
Reviews from Trip Advisor
45% of guests recommend this hotel
Total of 356 reviews
