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Recent guest reviews

Everything was great and all the staff was very courteous and professional. Don't have anything to say except keep up the good job.

Pro: Attended a wedding wherein the reception was held at the hotel on the 31st floor. Cons: No exception to the rule to provide elevator service to about 150 guests during the 3:30 to 4:00 timeframe since the elevators as I said before on my first review were slow. This might not have valid concern but just very disappointed and venting out. My wife and I were principal sponsors and given each a gift from the newly wed couple but unfortunately forgot them under our table. There was no record of lost and found; oh well. Wish that more than 1 bottle of water is provided on a daily basis so that we don't have to keep calling and asking for it for coffee and hydration.

The staff was very friendly and helpful. The moment I stepped out of my taxi at the curb until the time I checked out everyone was so pleasant. Daphanie (hope that’s the correct spelling) your duty manager was very engaging as was Chris whom I believe she may have been a front desk agent. The room was very spacious and comfortable. Next time I hope to avail of your outlets. I will definitely stay here and refer others to your hotel. By the way I’m also in the hospitality business and work for a hotel. I know genuine service when I see it and feel it. Thank you.

I have been staying at the City Garden Grand for my last 3 trips to Manila. The location is great. The hotel is clean and well kept. I can’t say enough praise about the staff from the GM down, everyone is outgoing, friendly and always asking how my stay is and if there’s anything they can do for me. The food is fantastic. The above is why I have chose the City Garden Grand as my hotel of choice.

I like their spacious room and breakfast buffet. Friendly and accommodating staff. I would suggest a lock on their bathroom door for privacy.

The rooms were nice and as described. The staff was very accomodating.

- The superior room I had booked did not turn out to be what I had expected. Tired from the flight and soured by the experience, I was about to move to another hotel nearby. But AJ and Ian intervened just in time, Emman helped out and they had me moved to another room more to my liking. - I am glad they did because my initial impression aside, this hotel turned out to be a great stay. - The staff is very prompt and the location is great. - The pool, even though half the size of the one at home, is on the 32nd floor in the middle of the city and the weather is such that (unlike in California) you actually want to go to the pool in the evening. - There is no hand rail in the pool/jacuzzi. That is a safety hazard.

I love this place! Near Ayala, Green Belt and Green Hills

Good hotel. Easy check in and check out. Awesome..

very spacious room! excellent amenities! friendly staff and easy registration

I love this hotel. It is a shining beacon of hospitality and serves as a monument to the Philippines sense of service and hospitality. The issues I ever had with the hotel were met and fixed completely and quickly with great attitudes and will to serve. I've only ever stayed in two hotels in Manila, and this one is so good I'm not looking for others.

Friendly and helpful staff. Weight room could use more weights. Overall, very nice hotel

Loved the roof top pool. Staff was great especially Mina, Jethro and Nicole! Did not like the shower, e.g. water was everywhere because the shower head would rotate all of a sudden if you pull up the faucet valve all the way up. had to clean all that water spill on the bathroom floor.

8008 Makati Avenue corner Makati Manila

Hotel highlights

  • Walking distance to A. Venue Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown within a 5-minute walk of A. Venue Mall, City Garden GRAND Hotel is within a mile (2 km) of other popular attractions like Glorietta Mall. This 5-star hotel has 311 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:30 AM.


Rooms

All 311 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and LED TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

Built in 2014, the brand new City Garden GRAND Hotel offers an outdoor pool, a fitness center, and a spa tub. Free valet parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 3

Superior Room, 2 Queen Beds

2 Queen Beds | Sleeps 2

Deluxe Twin Pure Room

2 Queen Beds | Sleeps 3

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for City Garden GRAND Hotel

Everyone (43) Family (14)
5
Family

Everything was great and all the staff was very courteous and professional. Don't have anything to say except keep up the good job.

By on Feb 10, 2020

Review comment responded on Feb 19, 2020

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

3
Family Family

Pro: Attended a wedding wherein the reception was held at the hotel on the 31st floor. Cons: No exception to the rule to provide elevator service to about 150 guests during the 3:30 to 4:00 timeframe since the elevators as I said before on my first review were slow. This might not have valid concern but just very disappointed and venting out. My wife and I were principal sponsors and given each a gift from the newly wed couple but unfortunately forgot them under our table. There was no record of lost and found; oh well. Wish that more than 1 bottle of water is provided on a daily basis so that we don't have to keep calling and asking for it for coffee and hydration.

By on Feb 3, 2020

Review comment responded on Feb 20, 2020

Dear Mr. Bert, Thank you for taking the time to review! Regret the multitude of issues you raised in your review. Our hotel has been running full and been hosting multiple events almost on a daily basis, which explains the elevator traffic. Likewise, our standard set-up for NILAD glass-bottled drinking water is one per room. Should a guest need more bottled water, the said amenity is available upon request. Lastly, while we advise our guests to mind their belongings especially to crowded places, I am pleased to inform you that staff is trained to return left behind items to our lost and found. We highly encouraged you to kindly check with the other visitors who were near or seated on your table. Nevertheless, my apologies for any inconvenience and I look forward to your return. Regards, Mirro Reperuga General Manager

5
Family

The staff was very friendly and helpful. The moment I stepped out of my taxi at the curb until the time I checked out everyone was so pleasant. Daphanie (hope that’s the correct spelling) your duty manager was very engaging as was Chris whom I believe she may have been a front desk agent. The room was very spacious and comfortable. Next time I hope to avail of your outlets. I will definitely stay here and refer others to your hotel. By the way I’m also in the hospitality business and work for a hotel. I know genuine service when I see it and feel it. Thank you.

By on Nov 11, 2019

Review comment responded on Nov 14, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5
Family

I have been staying at the City Garden Grand for my last 3 trips to Manila. The location is great. The hotel is clean and well kept. I can’t say enough praise about the staff from the GM down, everyone is outgoing, friendly and always asking how my stay is and if there’s anything they can do for me. The food is fantastic. The above is why I have chose the City Garden Grand as my hotel of choice.

By on Nov 8, 2019

Review comment responded on Nov 14, 2019

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

5
Family Family

I like their spacious room and breakfast buffet. Friendly and accommodating staff. I would suggest a lock on their bathroom door for privacy.

By on Nov 5, 2019

Review comment responded on Nov 14, 2019

Dear Ms. Patricia, Many thanks for your review. Regret that the bathroom door was not to your liking. While guest privacy is our utmost priority, please know that all locks in our bathroom are disabled for the safety of our elders and children in case of any emergency that may arise during your stay. Nevertheless, my apologies for any inconvenience and I look forward to your return. Regards, Mirro Reperuga General Manager

5
Everyone

The rooms were nice and as described. The staff was very accomodating.

By on Oct 30, 2019

Review comment responded on Oct 31, 2019

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 12, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

1
Everyone

By on Aug 14, 2019

Review comment responded on Aug 18, 2019

Dear Valued Guest, Thank you for taking the time to review! Regret any inconvenience caused. Please know that our team would have been happy to assist with any concern if this had been raised to us during your stay. Nevertheless, apologies for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

5
Everyone

- The superior room I had booked did not turn out to be what I had expected. Tired from the flight and soured by the experience, I was about to move to another hotel nearby. But AJ and Ian intervened just in time, Emman helped out and they had me moved to another room more to my liking. - I am glad they did because my initial impression aside, this hotel turned out to be a great stay. - The staff is very prompt and the location is great. - The pool, even though half the size of the one at home, is on the 32nd floor in the middle of the city and the weather is such that (unlike in California) you actually want to go to the pool in the evening. - There is no hand rail in the pool/jacuzzi. That is a safety hazard.

By , from California, USA on Jul 29, 2019

Review comment responded on Aug 6, 2019

Dear Valued Guest, Thank you for taking the time to review! We are glad to hear that AJ, Ian, and Emman was able to address your concerns and was able to give a satisfactory solution. Regret that our swimming pool size was not to your liking. Our swimming pool has a dimension of 6.3 x 14 meters which can accommodate both adult and children. Rest assured that safety is of our topmost priority and a Pool Attendant is present at all times. Nevertheless, I apologize for the inconvenience that this might have caused you. Thank you for your kind words and I look forward to your next visit! Best Regards, Mirro Reperuga General Manager

5
Family

I love this place! Near Ayala, Green Belt and Green Hills

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

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