Good value for money, near shopping and dining
Love this hotel! I have stayed here multiple times and have always had a nice experience. The rooftop is a definitely highlight and they have a pool and hot tub. Also have a standard hotel gym and other amenities. The rooms are nice with hot showers. I will definitely continue to come back!
I have stayed on this property a number of times and have normally had good experiences. This time, I was given a different, and worse, room than booked. The staff was going to move me the second day but never did. The roof bar is nice, but three elevators are too few for the size of the building. The rooms are reasonably clean, but the space is getting tired.
Excellent! I’ve stayed here multiple times and will continue to do so. The location is great as it is in the center of Makati. It is clean, and the staff are all very friendly. The rooms are nice and well kept with a safe. Decent gym, pretty standard for a hotel but nothing too crazy. The rooftop is my favorite part! The view is amazing and I love the hot tub. Overall, excellent, I would definitely recommend
Excellent location and great hotel. Very clean and has nice amenities. The pool deck is awesome with a hot tub and a great view
Very relaxing and secured feeling! A gem to remember! Thanks for a rare lodging experience! Sure will choose this place again.
The staff were outstanding, Jille and Paul esp. the kitchen tho, they “never” send the butter knife i requested. The room was OK, only problem was the lingering bad smell coming out of the bathroom, sort of a smell from a septic tank, terrible! I wanted to change rooms but it would be a hassle waiting and moving our luggage. The outside are of the hotel is so ghetto, almost downgrading the nice image of the hotel.
A beautiful hotel in Manila! You can expect a super helpful and genuinely caring staff. The lobby area was always clean and well-lit, with plenty of staff to help you with any needs. Anytime I came out of a taxi, the door greeter would ask if there were any issues with my ride or driver. The room was always refreshing when I came in from a long day in the Philippine weather. Fresh water, towels, slippers. You will never have an excuse to go hungry because they serve food in the cafe for breakfast/lunch and dinner at the gorgeous restaurant on the top of the hotel! Would recommend this hotel to anyone staying in the Makati area. 10/10!
Great staff and hotel, will stay here again
Great staff and hotel , would stay here again
2nd day for late lunch on 32nd floor waited 40 minutes and still no food or initial drink. I just walked out at that point.
My room was spacious and very clean! The bed was quite comfortable and I appreciate the wooden floors. Sometimes if there is carpet or tile it feels greasy but these floors were very well-kept. I had a corner room so I had windows on both sides with an incredible view. The bathroom looked brand new. I was there for a 10 day quarantine. The staff could not have been more helpful and nicer! I wasn’t looking forward to 10 days in a hotel but actually the staff were so kind and accommodating. I am a western or so my only critique was the set meals. They were fine but very uniform with no variety and no choices. I would’ve liked to of had some fruit and possibly some yogurt but I know that I could’ve ordered that off of the room service menu. I was just hoping it would be part of the set meals. But honestly, I had a wonderful stay.
Everything was great and all the staff was very courteous and professional. Don't have anything to say except keep up the good job.
Pro: Attended a wedding wherein the reception was held at the hotel on the 31st floor. Cons: No exception to the rule to provide elevator service to about 150 guests during the 3:30 to 4:00 timeframe since the elevators as I said before on my first review were slow. This might not have valid concern but just very disappointed and venting out. My wife and I were principal sponsors and given each a gift from the newly wed couple but unfortunately forgot them under our table. There was no record of lost and found; oh well. Wish that more than 1 bottle of water is provided on a daily basis so that we don't have to keep calling and asking for it for coffee and hydration.
The staff was very friendly and helpful. The moment I stepped out of my taxi at the curb until the time I checked out everyone was so pleasant. Daphanie (hope that’s the correct spelling) your duty manager was very engaging as was Chris whom I believe she may have been a front desk agent. The room was very spacious and comfortable. Next time I hope to avail of your outlets. I will definitely stay here and refer others to your hotel. By the way I’m also in the hospitality business and work for a hotel. I know genuine service when I see it and feel it. Thank you.
I have been staying at the City Garden Grand for my last 3 trips to Manila. The location is great. The hotel is clean and well kept. I can’t say enough praise about the staff from the GM down, everyone is outgoing, friendly and always asking how my stay is and if there’s anything they can do for me. The food is fantastic. The above is why I have chose the City Garden Grand as my hotel of choice.
I like their spacious room and breakfast buffet. Friendly and accommodating staff. I would suggest a lock on their bathroom door for privacy.
The rooms were nice and as described. The staff was very accomodating.
Located in Makati Downtown, City Garden GRAND Hotel is a leisurely stroll from sights such as Power Plant Mall and Ayala Triangle Gardens. This 5-star hotel has 311 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
LED TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, electric kettles, and free newspapers are also standard.
Built in 2014, the brand new City Garden GRAND Hotel offers an outdoor pool, a gym, and a rooftop terrace. Free valet parking is included with your stay. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a spa tub, and a conference center.
Good value for money, near shopping and dining
Dear Mr. Martinez,Thank you for taking the time to share your experience during your recent stay with us. Our team truly appreciates it. We are all so glad to know that you enjoyed your stay as well. Looking forward to welcoming you back here in City Garden Grand Hotel. Best Regards, John PagtabunanDuty Manager
Love this hotel! I have stayed here multiple times and have always had a nice experience. The rooftop is a definitely highlight and they have a pool and hot tub. Also have a standard hotel gym and other amenities. The rooms are nice with hot showers. I will definitely continue to come back!
Dear Mr. Moore,Wow! We are over the moon reading your high praise! Thank you, Mr. Moore. Knowing our location suited your preferences perfectly is exciting, and we are happy to hear our team provided a home away from home with their warm hospitality. Easing your travels brought us joy and we hope to do it again soon here at City Garden Grand Hotel. Looking forward to welcoming you again.Best Regards,John PagtabunanDuty Manager
I have stayed on this property a number of times and have normally had good experiences. This time, I was given a different, and worse, room than booked. The staff was going to move me the second day but never did. The roof bar is nice, but three elevators are too few for the size of the building. The rooms are reasonably clean, but the space is getting tired.
Dear Mr. Martinez,Many thanks for taking the time to review! We appreciate you taking the time to bring these matters to our attention. We are deeply sorry to hear about the experience you had. Rest assured that your comments will be addressed to the concerned department. Looking forward to welcoming you back here at City Garden Grand Hotel. Best Regards,John PagtabunanDuty Manager
Excellent! I’ve stayed here multiple times and will continue to do so. The location is great as it is in the center of Makati. It is clean, and the staff are all very friendly. The rooms are nice and well kept with a safe. Decent gym, pretty standard for a hotel but nothing too crazy. The rooftop is my favorite part! The view is amazing and I love the hot tub. Overall, excellent, I would definitely recommend
Dear Mr. Luke,We truly appreciate the time you've taken to provide us a detailed review on how much you enjoyed your stay at City Garden Grand Hotel. I am delighted to know that you were satisfied with the overall service of our hotel. It’s great to see the positive rating on your review. We look forward to welcoming you soon.Always at your service,Christian TadeoHotel Duty Manager
Excellent location and great hotel. Very clean and has nice amenities. The pool deck is awesome with a hot tub and a great view
Dear Mr. Luke,I would like to express my appreciation for taking time to share your delightful review and I am glad to know that you have enjoyed your stay. Thank you so much for the kind words and we look forward to welcoming you back again here at City Garden Grand Hotel.Always at your service,Mr. Richard ReazonGeneral Manager
Very relaxing and secured feeling! A gem to remember! Thanks for a rare lodging experience! Sure will choose this place again.
Dear Antonio Luna,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that we were able to surpass your expectations. Can't wait to have you back soon!Always at your service,Christian TadeoHotel Duty Manager
The staff were outstanding, Jille and Paul esp. the kitchen tho, they “never” send the butter knife i requested. The room was OK, only problem was the lingering bad smell coming out of the bathroom, sort of a smell from a septic tank, terrible! I wanted to change rooms but it would be a hassle waiting and moving our luggage. The outside are of the hotel is so ghetto, almost downgrading the nice image of the hotel.
Dear Ms. Irene, Thank you for taking the time to review! My apologies for any inconvenience caused by the undelivered butter knife and lingering bad smell in the room. We will have these concerns relayed to the respective departments. Meantime, thank you for your kind words and I look forward to your next visit! Always at your service, Richard Reazon General Manager
A beautiful hotel in Manila! You can expect a super helpful and genuinely caring staff. The lobby area was always clean and well-lit, with plenty of staff to help you with any needs. Anytime I came out of a taxi, the door greeter would ask if there were any issues with my ride or driver. The room was always refreshing when I came in from a long day in the Philippine weather. Fresh water, towels, slippers. You will never have an excuse to go hungry because they serve food in the cafe for breakfast/lunch and dinner at the gorgeous restaurant on the top of the hotel! Would recommend this hotel to anyone staying in the Makati area. 10/10!
Dear Mr. David, This positive review brought smile to our faces! We strive for excellence so we are very pleased to hear that you appreciated not only our professional team members, the room, the lobby but also our Firefly Rooftop Bar which has a perfect Al fresco dining and has an amazing view of Makati skyline. Also, our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! Again, we thank you for your heartwarming words and we look forward to welcoming you again soon for another amazing experience! Always at your service, Richard Reazon General Manager
Great staff and hotel, will stay here again
Dear Mr. Sean, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager
Dear Mr. Timothy,It gives us a big smile knowing that you have enjoyed your stay following your recent visit to City Garden Grand Hotel. Thank you so much for the excellent score review and we look forward to welcoming you back again.At your Service,Alex BognotDuty Manager