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Recent guest reviews

- The superior room I had booked did not turn out to be what I had expected. Tired from the flight and soured by the experience, I was about to move to another hotel nearby. But AJ and Ian intervened just in time, Emman helped out and they had me moved to another room more to my liking. - I am glad they did because my initial impression aside, this hotel turned out to be a great stay. - The staff is very prompt and the location is great. - The pool, even though half the size of the one at home, is on the 32nd floor in the middle of the city and the weather is such that (unlike in California) you actually want to go to the pool in the evening. - There is no hand rail in the pool/jacuzzi. That is a safety hazard.

I love this place! Near Ayala, Green Belt and Green Hills

Good hotel. Easy check in and check out. Awesome..

very spacious room! excellent amenities! friendly staff and easy registration

I love this hotel. It is a shining beacon of hospitality and serves as a monument to the Philippines sense of service and hospitality. The issues I ever had with the hotel were met and fixed completely and quickly with great attitudes and will to serve. I've only ever stayed in two hotels in Manila, and this one is so good I'm not looking for others.

Friendly and helpful staff. Weight room could use more weights. Overall, very nice hotel

Loved the roof top pool. Staff was great especially Mina, Jethro and Nicole! Did not like the shower, e.g. water was everywhere because the shower head would rotate all of a sudden if you pull up the faucet valve all the way up. had to clean all that water spill on the bathroom floor.

This was my 2nd time staying at the City Garden Grand. When I walked into the hotel for check in, Nicole at the front desk saw me walking towards her and right away said welcome back Mr. Thompson with a big smile on her face. The staff is always friendly and asking if there is anything they can do for you to make your stay better. The restaurants serve great food. I will definitely stay there again.

Centrally located, staff was friendly, room was clean. Would stay there again.

Slowly checkin process, no explanations of any hotel facilities...where there are what kind ther are. Lobby area is more like 3* hotel. In room was so hard smell, some kind of fragrance from the air-conditioner, but too much. Can’t breathe. Ordered coffee for breakfast, they forgot...

Overall it's a great location and the rooftop pool/bar area really made it worth it. I had made a mistake on the my original reservation which was non-refundable. However, the hotel reservation staff eventually was able to change the date for me. That was the part I appreciated the most.

Great location with clean, well maintained rooms and decent amenities.

8008 Makati Avenue corner Makati Manila

Hotel highlights

  • Walking distance to A. Venue Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown within a 5-minute walk of A. Venue Mall, City Garden GRAND Hotel is within a mile (2 km) of other popular attractions like Ayala Center. This 5-star hotel has 311 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:30 AM.


Rooms

City Garden GRAND Hotel's 311 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and LED TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

Built in 2014, the brand new City Garden GRAND Hotel offers an outdoor pool, a fitness center, and a spa tub. Free valet parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Standard No View King

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Standard No View Twin Room

Full 2 | Sleeps 2

Guest reviews for City Garden GRAND Hotel

Everyone (55) Couples (3) Business (1) Family (9) Other (2) Friends (1)
5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 12, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

1
Everyone

By on Aug 14, 2019

Review comment responded on Aug 18, 2019

Dear Valued Guest, Thank you for taking the time to review! Regret any inconvenience caused. Please know that our team would have been happy to assist with any concern if this had been raised to us during your stay. Nevertheless, apologies for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

5
Everyone

- The superior room I had booked did not turn out to be what I had expected. Tired from the flight and soured by the experience, I was about to move to another hotel nearby. But AJ and Ian intervened just in time, Emman helped out and they had me moved to another room more to my liking. - I am glad they did because my initial impression aside, this hotel turned out to be a great stay. - The staff is very prompt and the location is great. - The pool, even though half the size of the one at home, is on the 32nd floor in the middle of the city and the weather is such that (unlike in California) you actually want to go to the pool in the evening. - There is no hand rail in the pool/jacuzzi. That is a safety hazard.

By , from California, USA on Jul 29, 2019

Review comment responded on Aug 6, 2019

Dear Valued Guest, Thank you for taking the time to review! We are glad to hear that AJ, Ian, and Emman was able to address your concerns and was able to give a satisfactory solution. Regret that our swimming pool size was not to your liking. Our swimming pool has a dimension of 6.3 x 14 meters which can accommodate both adult and children. Rest assured that safety is of our topmost priority and a Pool Attendant is present at all times. Nevertheless, I apologize for the inconvenience that this might have caused you. Thank you for your kind words and I look forward to your next visit! Best Regards, Mirro Reperuga General Manager

5
Families

I love this place! Near Ayala, Green Belt and Green Hills

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5
Everyone

By on Jun 20, 2019

Review comment responded on Jun 21, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5
Families Families

Good hotel. Easy check in and check out. Awesome..

By , from NJ on May 29, 2019

Review comment responded on Jun 3, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5
Everyone

By on May 20, 2019

Review comment responded on May 21, 2019

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

5
Everyone

By on Apr 28, 2019

Review comment responded on Apr 29, 2019

Dear Valued Guest, Thank you for your rating. Your kind rating inspires us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

5
Everyone

very spacious room! excellent amenities! friendly staff and easy registration

By on Apr 26, 2019

Review comment responded on Apr 26, 2019

Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

4
Families

I love this hotel. It is a shining beacon of hospitality and serves as a monument to the Philippines sense of service and hospitality. The issues I ever had with the hotel were met and fixed completely and quickly with great attitudes and will to serve. I've only ever stayed in two hotels in Manila, and this one is so good I'm not looking for others.

By on Apr 25, 2019

Review comment responded on Apr 26, 2019

Dear Valued Guest, Thank you for taking the time to share and impart such heartwarming words on your review! Regret the issues that you encountered during your stay and I am pleased to hear that these were resolved immediately. Meantime, I look forward to your return! Thank you! Regards, Mirro Reperuga General Manager

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