1. General condition was poor. 2. The second night of my stay, noise blasted from a nearby room starting at 10 pm. When I called the front desk at 10:30 pm, the clerk already knew about the problem and the culprit and said they were responding. The noise continued. At 11:30 pm I called again. The noise didn't stop until after the second call. The problem should have been handled more promptly and good customer service would have been an apology from the hotel to the disrupted guests. Instead they did nothing. 3. Wisconsin is a hot spot for Covid 19. Wyndham promised a mandatory mask policy in public areas. That's the only reason I was willing to stay here. After I noticed multiple guests with no mask, I complained to Wyndham customer care. They told me it's up to each hotel to whether not to enforce wearing masks. That's not a mandatory mask policy - that's a mask optional policy that puts customers at risk of serious illness and death. Wyndham customer care said I could talk to the general manager if I wanted to. When I did, he was hostile and defensive and then cancelled the rest of my reservation and told me to leave immediately. I wasn't even at the hotel at the time. He eventually said I could stay until the following day but then had to leave.
Great staff and attention to details. Very helpful and friendly
It is just nice overall, especially the continental breakfast!!!
We ended up staying in a King Suit and we really love the lay out with the separate room for the bed.
Light in bathroom didnt work. Water in shower was not hot enough. Nonsmoking room smelled of stale, deoderized cigarette smoke. Way overpriced considering these deficiencies. Not a good value and I wont stay there again.
Nice hotel in a great location and away from busy roads or highways
Clean. Friendly staff. Quiet. Location neighborhood good. Restaurants nearby.
Clean comfortable and quiet. Very convenient location with amenities within short walking distance.
Excellent shuttle service to epic. Staff was not particularly knowledgeable nor overly helpful for a first time visitor to Madison inquiring about visiting downtown. Was told that Madison was 40 minutes away when in fact it was a 5 mile ride!
Good location for my travel around Madison. Close for eating and shopping. Close to many of the belt line.
very nice hotel; head and shoulders above anything else at that price.
Our visit was fior business and we had to work the weekend. Long days. We requested a wake up call and never received it. Sat. Evening we tried to get into our room and neither key would work. Saturday late evening a party erupted on our floor. It took 2 calls to the front desk to get it quieted down, it was after 11:30 pm. The fridge did not have a freezer section and we called and requested this ahead of time. There is no place to hang a towel for getting out of the shower. When checking out and asked how our stay was, we informed the person at the front desk and her response, was “oh, sorry about that”. Not well done!
Staff was very good, bed very comfortable. The room was surface cleaned, but my dust mite allergy flared - need a deeper clean.
Wyndham Garden Madison Fitchburg is located 2.4 mi (3.9 km) from University of Wisconsin-Madison Arboretum and within a 10-minute drive of Ten Pin Alley. This 3-star hotel has 107 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy dining at Tuscany Grill, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free manager's reception.
The 107 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, free bottled water, and ironing boards are also available.
Guests staying at Wyndham Garden Madison Fitchburg enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a conference center, and a business center.
1. General condition was poor. 2. The second night of my stay, noise blasted from a nearby room starting at 10 pm. When I called the front desk at 10:30 pm, the clerk already knew about the problem and the culprit and said they were responding. The noise continued. At 11:30 pm I called again. The noise didn't stop until after the second call. The problem should have been handled more promptly and good customer service would have been an apology from the hotel to the disrupted guests. Instead they did nothing. 3. Wisconsin is a hot spot for Covid 19. Wyndham promised a mandatory mask policy in public areas. That's the only reason I was willing to stay here. After I noticed multiple guests with no mask, I complained to Wyndham customer care. They told me it's up to each hotel to whether not to enforce wearing masks. That's not a mandatory mask policy - that's a mask optional policy that puts customers at risk of serious illness and death. Wyndham customer care said I could talk to the general manager if I wanted to. When I did, he was hostile and defensive and then cancelled the rest of my reservation and told me to leave immediately. I wasn't even at the hotel at the time. He eventually said I could stay until the following day but then had to leave.
Great staff and attention to details. Very helpful and friendly
Thank you for staying with us and sharing your feedback!
It is just nice overall, especially the continental breakfast!!!
We ended up staying in a King Suit and we really love the lay out with the separate room for the bed.
Light in bathroom didnt work. Water in shower was not hot enough. Nonsmoking room smelled of stale, deoderized cigarette smoke. Way overpriced considering these deficiencies. Not a good value and I wont stay there again.
Nice hotel in a great location and away from busy roads or highways
Clean. Friendly staff. Quiet. Location neighborhood good. Restaurants nearby.
Clean comfortable and quiet. Very convenient location with amenities within short walking distance.
Excellent shuttle service to epic. Staff was not particularly knowledgeable nor overly helpful for a first time visitor to Madison inquiring about visiting downtown. Was told that Madison was 40 minutes away when in fact it was a 5 mile ride!
Dear guest, We are sorry to hear that you were unhappy with your stay and apologized for your experience. We greatly appreciate your feedback and will be addressing the issues with our team.