I was shocked by the condition of my room. The space was filthy, with visible dirt stains throughout. The comforter had brown stains, the furniture had red blotches that looked like blood, and the bathroom tub was covered in grime and dirt buildup. It was obvious the room hadn’t been properly cleaned in a long time.
On top of that, they didn’t even have the courtesy to address any of the issues or offer a solution. They simply told me I could either leave or accept it. When I spoke to the receptionist, he assured me that I would receive a refund because of the unsanitary conditions. However, I was later denied the refund, as they claimed I had “checked out” voluntarily, even though I left only because the room was uninhabitable.
Truly one of the most disappointing and dishonest hotel experiences I’ve ever had.