6/10 Okay
Dorothy
Feb 25, 2026
Liked: Cleanliness, amenities
Virgin Hotel, London**
My recent stay at [Hotel Name] in London was marked by a mix of experiences, both positive and negative, that are worth sharing.
**Check-In Experience**
Upon arrival, I encountered significant challenges during the check-in process. The procedure required me to sign in on a tablet, which posed difficulties due to my disability. Although I communicated my concerns to the reception staff, I initially felt embarrassed and frustrated while waiting at the main reception. Fortunately, after some time, a staff member stepped in to assist me, which alleviated some of the stress. However, this initial interaction set the tone for an experience that I found to be less than welcoming.
**Pool Facilities**
The hotel's pool area was another disappointment. Contrary to the promotional images that suggested a magnificent indoor setting, I discovered that the pool is, in fact, an outdoor facility. While it is heated, the reality fell short of my expectations. I was informed that I could attend the pool area in the dressing gown provided, only to find that an event was taking place, requiring me to walk past other guests to access the pool. This lack of privacy and the underwhelming ambiance of the pool area contributed to my dissatisfaction, leading me to return to my room without utilizing the facilities.
**Customer
Dorothy
Stayed 1 night in Feb 2026