The Milestone Hotel5.0 out of 5.0
Recent guest reviews
We arrived at the Milestone tired and weary, we left refreshed and happy. What made the difference? The staff; they make you feel at home, take a genuine interest in your welfare, go above and go beyond the expected to meet your needs. For example, we asked the concierge for the location of a good Italian restaurant. He recommended one nearby, called to make sure we could get in and had one of his assistants walk us over. One afternoon the hotel manager greeted us by name as we waked in, asked if we were being well taken care of and we were. From the barman to the doorman, concierge and reception staff, they all go out of their way to remember who you are and make your stay an enjoyable experience. As for the hotel’s facilities, the public areas are comfortable and plush, the bar is tight but cozy, and the rooms are of adequate size with all the modern conveniences. We have found the perfect hotel for our London stays and will be back the next time we are in town.
We returned to The Milestone again & are enjoying 6 lovely nights here. The hotel is just as good as last year, with warm & attentive service, lovely food in Cheneston's restaurant & immaculate housekeeping. We have a few more days here but want to give special thanks to Andrea, Jose & Conor, the Concierges, Teddy who greets everyone at the door with warmth & humour & Sandra in the restaurant. We'd never stay anywhere else.
First time stay at The Milestone so we did not know what to expect. Location is excellent (near Kensington Palace. Hotel is beautiful in the classic sense of Old London - heavy woodwork, leaded glass windows and fine details. The delightful surprise was the staff. WOW!!! These people are fantastic. No detail too small. No request unwelcome. We were greeted at the curb by Steve, in top hat, tails and regalia. Rain or shine, he was out front to take care of our needs. Leo at the front desk was the fixer. He jumped on any issue no matter how minuscule. Andrea the Concierge, knows everything about London. His recommendations were excellent. David selected our wines and he knows his trade. Edgar took care of us in the dining room where the food was superb and the service impeccable. Angelo and Giacomo brought our cocktails and their smiles with every order. Very quickly we realized that we had become part of the "Milestone Familia" and we were treated like family. This hotel and its fabulous staff deserve a Trip Advisor 7 but they will not allow more than a 5. Superb.
Second bad experience today with the Milestone hotel, and I think it's now time to call it quits. First bad experience was back in 2013 for our wedding night where we'd booked (months in advance) the suite for our honeymoon. The day before they called us and said that they had a guest who had been there all week and wanted to stay longer. We could have the room they said but he'd been smoking cigars there all week so it would smell pretty terrible if we did want to take it! I've never had an experience like that at a 5* hotel and they ruined a really important night for us. No offer to remedy it in any way either. Years later I've just decided to try again and hire a room there for the christening party of our newborn twins. After 2 days of waiting for a proper reply and after so many excuses I lost count, they said no, and again, no offer of any remedy, just no. We only wanted the room between 10.30am and midday but they said they couldn't do as this would interfere with their afternoon tea service (clue in the name- only takes place in the afternoon!). I'm amazed at how brazenly this hotel is prepared to turn away £1000s of pounds at a time. I guess when you make lots of money you feel you can treat people this badly and it won't matter. Amazed at all the good reviews on here. We're locals in the area and I've never been treated like this at any hotel anywhere in the world. I officially give up trying to like this hotel.
A wonderful experience. Fantastic room and amazing service. Great facilities. Live entertainment in the evenings.Close to Hyde Park, shopping , buses and metro. Thoroughly recommend. Best boutique hotel ever.
I have been visiting the Milestone Hotel for more than ten years now, but it had been a couple of years since my last visit for a variety of reasons. Upon my return, I was reminded that this is one of the best luxury boutique hotels in the world. It is just fabulous in every way. Every member of the staff goes above and beyond: Doorman, front desk, waiters in the bar, room service and housekeeping (I had the loveliest conversation with one of the maids when I asked where she was from.) In the bar when I was really tired and was going to have a glass of wine before going to bed, they brought me special snacks. The doorman offered me an umbrella when it was lightly raining. The front desk was charming and welcoming. The rooms are lovely, the spaces are warm and wonderfully British. And the location right across from Kensington Park is perfect for a run or walk. This hotel is frankly just perfect. I was just so thrilled to be back.
Great food and service- lovely bar and breakfast room Location is one of the best in London- walking by distance to Kensington Palace and Harrod's! Great restaurants in the neighborhood and wonderful sights.
My wife and I had a wonderful afternoon tea today at the Milestone. It was a surprise for my wife's birthday tomorrow and the staff made her feel very special, even bringing a cake and candle with happy birthday! The service was very personal and the food excellent, the surroundings and decor were intimate. We would thoroughly recommend the Milestone and hope to be back soon! Thank you.
This was a lovely boutique hotel directly across from Kensington Palace. The staff was fabulous-almost too solicitous. My room was very, very nice with great amenities. Breakfast was terrific. The concierge was one of the best as he was knowledgeable as well as friendly. I would compare this hotel to some of the finest in London and rate it quite highly. My only "beef" was that my room was not ready for the early check- in that overseas guests need. However, for a 100 pound upgrade there would be a room ready. I decided to wait which was only for 30 minutes during which time they nicely gave me some coffee. I would recommend this hotel and I would certainly return. Very expensive.
My family and I spent a couple of hours at this marvellous hotel. We arrived a little bit earlier by taxi, and was greeted by their doorman. Since we arrived ca 40 min earlier I asked him where the nearest pub was located. He told us not to bother with that one, but if we could make the effort of walking a couple of minutes he could recommend one. Then he said “as a matter of fact I show you the way” Three minutes later we arrived at the pub, while showing us the way he told us a few interesting things about the neighbourhood. FIRST CLASS SERVICE! Btw the Afternoon Tea was excellent and the staff was top notch. Highly recommended.
- Walking distance to Kensington Palace and Royal Albert Hall
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Kensington, The Milestone Hotel is within a 5-minute walk of popular attractions such as Kensington Palace and Thackeray Gallery. This 62-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. Centrally located in London, the hotel is also a short walk from Kensington Roof Gardens and Albert Memorial.
Enjoy a bite to eat at Chenestons, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with English breakfast served for a fee.
All of The Milestone Hotel's 62 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.
Guests of The Milestone Hotel enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is available for GBP 61 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
97% of guests recommend this hotelTotal of 2013 reviews