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The Milestone Hotel

5.0 out of 5.0

Recent guest reviews

We stayed in two of the apartments for two weeks from before Christmas until after New a year. December 30th, our son was married. The groom’s 86 year old grandmother, who need a wheelchair outside, was with us. We could not have found a better place to call home for this two weeks. The apartments are beautiful, comfortable, and well stocked. The staff was very attentive, but really kind. We were able to relax and celebrate, but not feel stuffy and too formal. Every request we made (and there were many) was met with a smile and made to seem easy - even when we knew it wasn’t! There were many relatives, friends, and wedding party members staying in the hotel with us. There were too many last minute reservation changes, but again, the staff handled them with grace and ease. Our family had Christmas dinner in a private room in the hotel. Other than being at home, we could not have had a better Christmas! There are too many details to share, but it was perfect! The bar is a great place to visit, and the drinks were great. The hotel is going through some revocations over the next couple of weeks. From how it was described to us, it is going to be even more amazing. This is a luxury hotel and apartments with the feel of a very well appointed and attended private home of some of your most comfortable friends. Do not hesitate to stay here. Thank you, Milestone, for the best visit!

This is a small room and it is 5 mns from the tube and shops and restaurants. It has a basic breakfast and though the lounge areas are updated the rooms are not. My room was tacky and had a strange sell.

If you want a perfectly elegant and unpretentious stay, The Milestone is for you. Our family of 3 stayed for a week after Christmas and over the New Year. The apartment (#6) was spacious and fully equipped for our long visit. The staff are kind and welcoming and all knew our names after just a day or two. Within a short walk are many great restaurants, although the food at the hotel is wonderful, so there is no need to explore if you choose to stay close to home. The bartenders are on their game, offering tasty snacks and craft cocktails for those enjoying the warm and cozy rooms by the bar. We were all made to feel like family. And there were many families there, along with some international business types. Common areas are beautifully appointed and always full of staff asking what they can do for you. If you want a big, bustling corporate-type stay, keep looking. If you want small (around 50 rooms), gracious, friendly, and beautiful, stay here. You will love The Milestone.

Best hotel i’ve ever stayed at. Great service, the best restaurant, excellent room service, friendly staff....everything was just perfect. Will from now on always stay here when visiting London. Ritz will never see us again. Special thanks to The Milestone Hotel.

I highly recommend The Milestone hotel. Great staff and fantastic hospitality. Very charming and classy rooms. Location is great near to Kensington Palace. I have very pleasant stay and great time and memories. It's gonna be my first choice whenever I am in London again.

I'd absolutely recommend and stay at the Milestone again! From the minute you walk in the door, you are treated with absolute care. The staff is unfailingly friendly and helpful and will assist you with anything you need. The rooms are warm and cozy and lovingly decorated, with comfortable beds and duvets. The bathrooms are spacious for London (though the shower heads are a bit weird, honestly, because you can't adjust them); the toiletries are lovely (I especially loved the lip balm). The rooms are old-fashioned, in the best way; very little noise can be heard outside your room. Breakfast was wonderful, with a continental spread and breakfast cooked to order. The cozy Stables Bar is a brilliant place to have a nightcap. We didn't have an opportunity to use the gym or the resistance pool, but they looked quite nice. We also didn't have an opportunity to experience the afternoon tea (though it looked delicious!) or the restaurant, but I'm sure they would be as excellent as everything else. The location is good - across from Kensington Palace and near high-end shopping in Kensington and Knightsbridge. It's a bit farther afield from some of the main tourist sites, but that is part of what makes it nice. I await the opportunity to stay at the Milestone again!

My husband and I both love the Milestone Hotel!!! Directly across the street from Kensington Palace small quaint and the service is impeccable they are truly the consummate hosts. If there is a service you require and they don’t have it they will find a way to get it for you. We have both been many places and this will definitely be one of our top 5 favorite destination Accommodations. Ben Seger and his entire staff made sure that we were completely taken care of!

My brother booked afternoon tea as a Christmas treat for my 88 year old father. I was lucky enough to be invited along too. My parents had spent their wedding night at the Milestone 65 years ago, so it was especially poignant for him. Both food and tea were delicious. The excellent and attentive service from Davide in the restaurant and all the other delightful members of staff made for a lovely afternoon. Thank you very much.

From the moment you walk in you are made to feel like one of the family.The reception and all their staff are so very friendly and relaxed. They give you all the help you need and it is obvious that this is something they enjoy doing. The Milestone is well situated in the central area of London within an easy walk of all the main sites and attractions.

I arrived way earlier than expected on a cold December weekday just as the first snow flakes started to fall. I had booked the hotel after I could not get into Hotel 41 which was full. I was not disappointed. The service levels from the time I arrived till I left are by far the best I had ever seen or experienced, in fact its better than the 41, which is a benchmark when it comes to service. Its the personal touch like a cup of coffee while you wait for the room in an amazing lounge thats feels like a upmarket house. Speedy assistance to get a suit pressed for the my evening function. Room well thought out with all the extras and very homely, brilliant bathroom and all very clean. There is a lot of little things for free that make the experience even better. Breakfast has a really good wide selection and it was fast. People remember your name and your choices. I also had lunch which again was extremely tasty, though lunch room was rather empty which was a surprise as the prices are aligned with the local marker. The bar has to be seen and you should have a drink here, I took some pictures to replicate some features back home. Hotel close to the tube and the train station to Heathrow was also close by, by taxi. Overall an amazing experience. Will stay there again thats for sure, well done to the whole team.

1 Kensington Court London England

Hotel highlights

  • Walking distance to Kensington Palace and Royal Albert Hall
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Kensington, The Milestone Hotel is within a 5-minute walk of popular attractions such as Kensington Palace and Thackeray Gallery. This 62-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. Centrally located in London, the hotel is also a short walk from Kensington Roof Gardens and Albert Memorial.


Enjoy a bite to eat at Chenestons, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with English breakfast served for a fee.


All of The Milestone Hotel's 62 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests of The Milestone Hotel enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is available for GBP 61 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.

Room options

Deluxe Room

King 1 | Twin 2 | Sleeps 2

Deluxe Studio

King 1 | Twin 2 | Sleeps 2

Junior Suite

King 1 | Twin 2 | Sleeps 3

Suite (Master)

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

97% of guests recommend this hotel

Total of 2033 reviews