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The Milestone Hotel

5.0 out of 5.0

Recent guest reviews

The most incredible experience ever. What fabulous staff.. thank you to Leo, Peggy, Nuala, Nik, Connor, Tim, Giacomo times two, Angelo, Wadie , Jose and Steve and the whole team... NEVER HAVE WE EVER ... can’t wait to come back. We have stayed in some magnificent hotels in our lifetime. Some 7 star rated hotels and the MILESTONE far surpasses any of those experiences. HIGHLY RECOMMEND it...

Friendly helpful staff, quiet clean rooms and good food, near to museums and galleries, decent transport links to central London and further afield. The area has lots of shops and restaurants nearby and is interesting to walk around.

We stayed at this hotel last year and when we decided to go back to London, The Milestone was the natural choice. The service provided by the hotel staff is far superior to any previous experiences. They greet their guests by name and are always willing to be of service. The staff is the epitome of graciousness and professionalism. The rooms are lovely and very clean and well kept. The location is great, with many fine restaurants near by. We hope to return.

Milestone is one of the rarest and most beautiful hotels in Kensington. It is charming, unique, atmospheric and top quality. I have been coming here on different occasions for many years and I also experienced the afternoon tea. I can say that the staff in the hotel is absolutely wonderful. They make you feel at home, very cosy, appreciated and looked after. I remember the lovely lady called Malina and a gentleman Augustine. What I love especially is the pianist Malcolm who plays wonderful music in the evenings. It is a true pleasure to be at this hotel! A wide selection of teas, food dishes, drinks and everything you can dream of. Very worth visiting if you want a sense of comfort, luxury, old English style and impreccable service. Thank you!

I do love a good afternoon tea and I'm slowly moving around the elegant hotels in London sampling afternoon tea, one hotel at a time! I've been to several LHW including Ritz, Landmark, Cafe Royal & Browns so to tick The Milestone off the list was a welcomed treat. It was a belated Mothers Day treat and on arrival we were greeted by Tim (concierge), a very warm welcome and he acknowledge to my mum that she hoped she was a having a lovely belated Mothers Day. We sat in the lounge and had a lovely corner table by the window, just perfect. We went for the Royal Afternoon Tea, for an upgrade of £1 from the champagne afternoon tea you got strawberries and cream and 1/2 bottle of champagne. Our waitress was Aysha, she recommend teas for my mum who for the first time was trying tea! Her recommendation didn't disappoint!! Mum was already onto her second cup before Aysha could ask if it was a good tea! The sheer volume of food that awaits you is incredible. I was full just after eating the sandwiches, but powered on to eat the individual cakes (the cheesecake was my fave) and then scones came out!! It goes without saying that you do not leave The Milestone hungry! If anything you leave fully stuffed and sleepy from indulging in so much fine food. We ended up taking away some cakes with us as we just couldn't eat everything. My only slight grumble was when the bill came and they was a service charge added of 12.5% which was an additional £15. It's incredible steep for a tip. I asked Aysha to remove this from the bill, I don't mind paying a tip for excellent service but £15 is asking abit too much. On leaving we were greeted again by Tim, he asked us about the rest of the day etc. He was such a friendly guy and lovely to see a smiling face in the entrance to the hotel. I would 100% recommend The Milestone afternoon tea. I would come back again, however there's still plenty more hotels I want to try first but maybe in the future and with a different menu it would be calling me for a return.

Our afternoon tea yesterday was absolutely fab. There are few places that cater so very well for a very small person (2.5 years old) so you can sometimes feel a little on edge taking them to certain places. However, absolutely no worries about that here, our son was treated like a prince - even being treated to his 'little prince' tea. Thank you for letting him decorate his own cupcake and for looking after him so it really felt like a family afternoon out rather than dragging him where we wanted to go! We will be back.

To echo the well articulated reviews on The Milestone - this establishment is truly remarkable. We just completed a 3 night stay over Easter weekend and the service quality and attention to detail was well beyond expectations. From our welcome tour of the hotel with the butler, special touches from the turndown staff including a small army of chocolate Easter bunnies and other assortments each night, Afternoon Tea that was everything you would ever hoped it would be as a non Afternoon tea crowd, three separate fantastic breakfasts where the menu choices are broad and well executed, and one extraordinary dinner at Cheneston's, to the warm greetings at our every departure and return - the whole staff deserves special recognition for their level of execution. Stayed at another "5 Star" London hotel for the earlier part of the trip but the difference in service quality at the Milestone was consistently noted - this sets the new gold standard in my book. It is a bit hard to describe the overall balance and feel of The Milestone - but it is what I would imagine the service quality and operating standards would have been on the Orient Express during some golden age of travel. The Milestone delivers a consistent and high level of attention to detail but does it in a warm and personable way. The hotel is intimate but has a fantastic bar, restaurant, and conservatory area which provide unique settings for food, drink and conversation as well as just enough guests around to keep everything active, lively and interesting but not noisy and crowded like some of the other large cookie cutter hotels that get lots of stars but you end up questioning why after your trip. The Milestone will be a hotel we will always remember and return to. Thanks again to the wonderful staff and the owner for maintaining such a true gem.

We spent 2 nights at this wonderful hotel. Staff were very attentive, friendly and always had a smile. Our stay was during the Easter Weekend. The Hotel had delicious displays of Chocolate Bunnies and eggs all over and we were treated to 2 Chocolate bunnies on our pillows at turn down. The attention to detail at the Red Carnation Hotels really makes guests feel special. Jose at the Concierge was most helpful and informative and so was Nik at Reception. Thank you for making our stay a memorable one. Looking forward to our next visit.

rooms and suites have charactor. good food and good service. Breakfast is one of the best in london, very fresh yet healthy. The chicken sandwich of the afternoon tea is the most unique and tasty. Location is superb, and perfect for business events.

My first visit to the Milestone surpassed my wildest expectations. Somehow the staff seem to know what you want before even you know it -- and they are a constant, happy presence on the property. I couldn't have been more pleased with the service I received, or the beautiful, spacious suite in which I stayed. A few highlights for me: Fiona Keane -- book a massage or spa treatment with her at your first opportunity. I had what she described as a 'relaxing massage,' (and what I described as 'the best massage I have ever had, hands down). She put me in an absolute trance, and I can only describe her work as miraculous! I will seek her out the next time I come to London. The Milestone's restaurant, Cheneston's, was incredible. I sat at a cozy table next to a roaring fire (it was a quite chilly period in March). The food was outstanding and the service was out of this world. Paolo, the restaurant manager, was able to be everywhere at once, making everyone in the dining room feel like they were his priority. Finally, the location -- steps away from Kensington Gardens & Palace and Hyde Park. This was a great thing for me. I stepped out of the hotel and went for several great jogs through the park system that begins literally right across the street from the hotel. And the beds are heavenly! In sum, the people who work at the Milestone are gracious beyond belief, and you really do feel welcomed in a way that is very rare, even at the fanciest 5-star hotels. This is one hotel I would come back to again, and again, and again. Thank you!

1 Kensington Court London England

Hotel highlights

  • Walking distance to Kensington Palace and Kensington Gardens
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Kensington, The Milestone Hotel is within a 5-minute walk of popular attractions such as Kensington Palace and Thackeray Gallery. This 62-room, 5-star hotel has an indoor pool along with free in-room WiFi and a fitness center. Centrally located in London, the hotel is also a short walk from Kensington Roof Gardens and Albert Memorial.


Enjoy a bite to eat at Chenestons, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with English breakfast served for a fee.


All of The Milestone Hotel's 62 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.

Property features

Guests of The Milestone Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for GBP 61 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 2 meeting rooms, a 24-hour business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

97.0% of guests recommend this hotel

Total of 2081 reviews