The Milestone Hotel5.0 out of 5.0
Recent guest reviews
I would have given a higher rating had we not encountered a plumbing issue upon checking into our room. However, the hotel staff was quick to address the problem and moved us to another room for our first night so that the problem could be remedied (a part needed to be purchased and installed). The hotel management was extremely apologetic and sent a bottle of champagne to our temporary room that first evening. We were moved back into our original room, which we liked very much, the next day. When my wife and I appeared for dinner in the hotel restaurant (very cozy and romantic) that evening, we were told that the dinner was on them. Very considerate and thoughtful. The hotel is located at the southwest corner of Hyde Park in a very posh part of town. With Kensington Palace a few minutes walk away, we both felt like royalty ourselves.
We stayed for a couple of days following our wedding at this Hotel is exceptional. We were made to feel at home as soon as we arrived and checked in. The staff are very professional and can't do enough for you. We'd booked afternoon tea on the afternoon of our arrival and it was superb. I have a wheat intolerance and it was catered for, without fuss and my food looked exactly the same as the wheat option so I wasn't made to feel different. The bar areas are a lovely place to relax and the our room was beautiful. We really enjoyed our stay and will definitely be back.
This is one of the best hotel I have visited. The best thing is that the hotel is perfectly done and the Staff is Very Courteous and prompt..I love the services they provided during my stay...Kudos to all staff members.
I stayed in a deluxe King room with a view of Hyde Park. It was a great location - lots of green open space and a nice area of London near Harrod's. I loved the decor - fully renovated but if you like modern decor this is not for you. Cleanliness 10/10 and does not smell musty- quite an achievement in a building so old. Accolades to the Housekeeping department. Service exceptional and memorable. Staff were polite and warm without being intrusive - they make it look easy but I am sure it isn't and I appreciate the effort involved. I felt warmly welcomed throughout my stay. Almost every staff member remembered to address me using my name. Every request I made was promptly attended. Thank you! The service was much better than at the Rosewood and the Baglioni. This is the first hotel I have tried in London which has the level of service of comparable hotels in the United States. Well done. The communication was excellent- regular emails to assure me that the car I had booked to take me to the hotel would be waiting at the airport. I had arranged a car to and from the hotel. Both drivers were patient, polite and friendly. Thank you! The gym and pool are small but adequate. The room was not large (18 square metres) but probably is a good size for London. Considering this it was well designed and usable and even had a bath tub. The bed was very comfortable and the shower stream was excellent. The plumbing can be challenging in older buildings but this was NOT my experience at the Milestone. I had a room service dinner. I usually find room service food to be ordinary but not at the Milestone. The food was excellent. I also received some drinks and sweet biscuits at the commencement of our stay and I gather the biscuits were baked on the premises and they were delicious! I also received a variety of sweets with my turn down service which were also uniformly delicious. My stay could have been further improved by the following: The availability of organic shampoo, soap, conditioner and moisturising cream to purchase at the discretion of the guest. On one occasion only, near checkout a staff member disregarded my 'do not disturb sign' (they knocked but did not enter). I would prefer this not to recur. A double sink in the bathroom (possibly these are available in the larger rooms/suites). Tea and coffee making facilities in the room as standard (these were provided when I requested them but then the housekeeping staff forgot to replenish the coffee and milk). These issues are minor and would not prevent me from returning. I will stay there again whenever I am in London- either for business or with my family. I will also consider attending other Red Carnation properties if I can expect the same level of service and quality of accomodation. Thank you once more to all the staff at the Milestone and I look forward to seeing you again! Also a big thank you to my fellow TripAdvisor reviewers as I chose this hotel on the basis of TripAdvisor reviews; and in fact started to write TripAdvisor reviews because I found the information from other reviewers so helpful!
We stayed at the Milestone for the first two nights of our honeymoon in the U.K. The staff was nice, friendly, and thoughtful. When they learned it was our honeymoon, they dressed our room while we were out to dinner and we came home to rose petals, candles, chocolate, and smooth music on. It was so sweet and thoughtful and we were touched that they went above and beyond to make our honeymoon that much more lovely. We fell in love with London and the Milestone during our trip.
Took our 4 kids to London for a month in the summer of 2017... we did EVERYTHING and you know what they remember most? Afternoon Tea at the Milestone Hotel. If you have young kids (ours are ages 4-10) this is a MUST DO on your next trip to London. The staff was outstanding and treated our kids like royalty (I promise you they are not). We will definitely return next time we're in town.
Just returned from 2 nights at this hotel. It is an exceptional hotel with wonderful service. Many small details are included that truly make you feel special: you are greeted by name each time you enter and leave the hotel, sit in the bar, call reception and room service, etc. Each day small treats appeared in our room-cookies, fruit, etc. You are made to feel pampered and the staff can not do enough to make you feel welcomed. They are attentive without being overbearing. The rooms are clean and beds are comfortable. Housekeeping is quick to respond to any needs (i.e.. an iron, extra pillows, etc) And of course Kensington is a wonderful area to be in when visiting London-easy transport to everything you need and want to see when visiting. Also, just strolling through Kensington gardens directly across the street from the hotel is fabulous. My husband and I have stayed at many hotels in London many times, but this is definitely one of our favorites and we will be back again!
Wow this hotels is beautiful over looking Kensington gardrens service is excellent i would recommend this hotel nothing was too much touble breakfast was amazing my room had everything you could need or want and evan more thanks to all the staff i will be coming back
We loved it here. The hotel overlooks Kensington Gardens and we could see Kinsington Palace from our room. We were given a delightful traditionally furnished deluxe twin room but asked to change as a child in the room above was clearly practising for a tap dance exam. We were given a complimentary upgrade to the Safari suite on the top floor, decked out as if you were glamping in Africa! Masses of towels and Penhaligons toiletries. Rooms perfectly clean. Triple glazed, tea and coffee making kit with fresh milk supplied and kept in the room's bar fridge. Superb breakfasts and dinner in mahogany panelled dining room. All the staff - reception, concierge, waiters and room maids were utterly charming and couldn't do enough for us. We heard " absolutely", " straight away", " of course" so many times during our four day stay. When we left we were treated like departing friends. It's not cheap but fairly reasonably priced for London and we would definately stay there again.
This is our favorite hotel in London! We have stayed there many times when we have been lucky enough to visit this city. The staff is terrific, the location accross from Kensington Palace is great for a morning walk in the park, the rooms are all unique and beautiful - nothing can compare! Can't wait to return again...
- Walking distance to Kensington Palace and Royal Albert Hall
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Located in Kensington, The Milestone Hotel is within a 5-minute walk of Kensington Palace and within 15 minutes of other popular attractions like Royal Albert Hall. This 62-room, 5-star hotel has an indoor pool along with free in-room WiFi and a fitness center. Centrally located in London, the hotel is also a short walk from Kensington Gardens and Imperial College London.
Enjoy a bite to eat at Chenestons, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is served each morning for a fee.
All of The Milestone Hotel's 62 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and DVD players. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.
Guests of The Milestone Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for GBP 61 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 2 meeting rooms, a 24-hour business center, and free newspapers.
Reviews from Trip Advisor
97% of guests recommend this hotelTotal of 1931 reviews