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Recent guest reviews

Nice

The price is way too high for that hotel!!! Food is not so good

The shard has excellent location to the tube and reastaurants and borough market. amenities and service are impeccable and we enjoyed the pool and our stay!

Great staffs, greatest view in London. Good location, fabulous swimming pool and bedding. Fantastic building with restaurants.

This is how the service should be done in 5 stars, congratulation to the Room Division department

Definitely one of the best hotels I’ve stayed in. The view is amazing, the room clean, modern but cozy, the bathroom is perfect in size and look. The restaurants are top, not just for the food that is great, but also for the view. The location is unbeatable and the staff always ready to assist. I definitely will come back!!!

31 St Thomas Street London England

Hotel highlights

  • Walking distance to The Shard and Borough Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in London City Centre, Shangri-La The Shard, London is within a 5-minute walk of Borough Market and within 15 minutes of other popular attractions like HMS Belfast. This 5-star hotel has 202 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.


Dining

Enjoy a leisurely bite to eat at TING, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.


Rooms

Guests can expect 40-inch LED TVs with digital channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free newspapers are also standard.


Property features

Guests of Shangri-La The Shard, London have access to an indoor pool, a 24-hour gym, and a sauna. Parking is GBP 55.00 per night (GBP 55.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for GBP 160.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and coffee/tea in a common area.

Room options

Suite (Shangri-La)

1 King Bed | Sleeps 4

Room, 2 Twin Beds, City View (Iconic)

2 Twin Beds | Sleeps 3

Suite (Southwark)

1 King Bed | Sleeps 4

Suite (London)

1 King Bed | Sleeps 4

Guest reviews for Shangri-La The Shard, London

Everyone (5) Couples (1) Family (1)
5
Everyone

Nice

By on Mar 30, 2024

Review comment responded on Mar 30, 2024

Dear James, Thank you for taking the time to share your feedback about your recent experience with us. We greatly appreciate your input and are pleased to hear that you enjoyed your stay, particularly the tasty breakfast offerings and the wonderful views from your room.As we approach the Easter season, we want to extend our warmest wishes to you and your loved ones. May this special time be filled with joy, hope, and blessings for you all.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another delightful experience in the future.Best regards,Kurt MacherGeneral Manager

2
Family

The price is way too high for that hotel!!! Food is not so good

By on Sep 17, 2020

Review comment responded on Sep 18, 2020

Dear Guest, Thank you for taking the time to review you recent stay at Shangri-La Hotel, At The Shard, London. We were concerned and disappointed to hear that your experience with us did not live up to your expectations. I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Kind regards, Kurt Macher General Manager

5
Everyone

By on Nov 16, 2019

Review comment responded on Nov 17, 2019

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!

5
Family with small children

The shard has excellent location to the tube and reastaurants and borough market. amenities and service are impeccable and we enjoyed the pool and our stay!

By on Sep 24, 2019

Review comment responded on Sep 25, 2019

Dear Maria, Thank you for your rating and lovely comments!

4
Everyone

By on Jun 4, 2019

Review comment responded on Jun 5, 2019

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5
Partner Couples

Great staffs, greatest view in London. Good location, fabulous swimming pool and bedding. Fantastic building with restaurants.

By on May 2, 2019

Review comment responded on May 2, 2019

Dear DS, We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. We are delighted to read you enjoyed the stunning views from the hotel, the Sky Pool on level 52 and the location. We hope to welcome you back soon to Shangri-La Hotel, At The Shard, London. Kind regards,

5
Everyone

This is how the service should be done in 5 stars, congratulation to the Room Division department

By on May 11, 2018

Review comment responded on Jun 12, 2018

Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed the service provided by our team. Hope to welcome you back soon! Kind regards,

5

amazing hotel

Everyone

Definitely one of the best hotels I’ve stayed in. The view is amazing, the room clean, modern but cozy, the bathroom is perfect in size and look. The restaurants are top, not just for the food that is great, but also for the view. The location is unbeatable and the staff always ready to assist. I definitely will come back!!!

By , from miami on Mar 23, 2018

Review comment responded on Mar 23, 2018

Dear Orbitz, Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Kind regards, Paul Brackley General Manager

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