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Recent guest reviews

The price is way too high for that hotel!!! Food is not so good

The shard has excellent location to the tube and reastaurants and borough market. amenities and service are impeccable and we enjoyed the pool and our stay!

Great staffs, greatest view in London. Good location, fabulous swimming pool and bedding. Fantastic building with restaurants.

This is how the service should be done in 5 stars, congratulation to the Room Division department

Definitely one of the best hotels I’ve stayed in. The view is amazing, the room clean, modern but cozy, the bathroom is perfect in size and look. The restaurants are top, not just for the food that is great, but also for the view. The location is unbeatable and the staff always ready to assist. I definitely will come back!!!

Hotel lives up to expectations. The most comfortable hotel bed I have slept in a long time. Underground station at London Bridge next to hotel makes it convenient as well. The only hazard is if you leave the shades up on a sunny day the room will get hot and you can get a sunburn.

31 St Thomas Street London England

Hotel highlights

  • Walking distance to The Shard and Borough Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in London City Centre, Shangri-La The Shard, London is within a 5-minute walk of Borough Market and within 15 minutes of other popular attractions like HMS Belfast. This 5-star hotel has 202 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a cocktail bar, along with a delicatessen that specializes in British cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 202 rooms have an array of amenities, including minibars, coffee makers, and free newspapers. 40-inch LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of Shangri-La The Shard, London have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is GBP 55.00 per night (GBP 55.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for GBP 160.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and free use of bicycles.

Room options

Suite (Shangri-La)

1 King Bed | Sleeps 4

Room, 2 Twin Beds, City View (Iconic)

2 Twin Beds | Sleeps 3

Superior Room, 2 Twin Beds (Shard)

2 Twin Beds | Sleeps 2

Suite (Southwark)

1 King Bed | Sleeps 4

Guest reviews for Shangri-La The Shard, London

Everyone (5) Couples (1) Family (1)
2
Family

The price is way too high for that hotel!!! Food is not so good

By on Sep 17, 2020

Review comment responded on Sep 18, 2020

Dear Guest, Thank you for taking the time to review you recent stay at Shangri-La Hotel, At The Shard, London. We were concerned and disappointed to hear that your experience with us did not live up to your expectations. I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Kind regards, Kurt Macher General Manager

5
Everyone

By on Nov 16, 2019

Review comment responded on Nov 17, 2019

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!

5
Family with small children

The shard has excellent location to the tube and reastaurants and borough market. amenities and service are impeccable and we enjoyed the pool and our stay!

By on Sep 24, 2019

Review comment responded on Sep 25, 2019

Dear Maria, Thank you for your rating and lovely comments!

4
Everyone

By on Jun 4, 2019

Review comment responded on Jun 5, 2019

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5
Partner Couples

Great staffs, greatest view in London. Good location, fabulous swimming pool and bedding. Fantastic building with restaurants.

By on May 2, 2019

Review comment responded on May 2, 2019

Dear DS, We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. We are delighted to read you enjoyed the stunning views from the hotel, the Sky Pool on level 52 and the location. We hope to welcome you back soon to Shangri-La Hotel, At The Shard, London. Kind regards,

5
Everyone

This is how the service should be done in 5 stars, congratulation to the Room Division department

By on May 11, 2018

Review comment responded on Jun 12, 2018

Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed the service provided by our team. Hope to welcome you back soon! Kind regards,

5

amazing hotel

Everyone

Definitely one of the best hotels I’ve stayed in. The view is amazing, the room clean, modern but cozy, the bathroom is perfect in size and look. The restaurants are top, not just for the food that is great, but also for the view. The location is unbeatable and the staff always ready to assist. I definitely will come back!!!

By , from miami on Mar 23, 2018

Review comment responded on Mar 23, 2018

Dear Orbitz, Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Kind regards, Paul Brackley General Manager

5

best views of london

Everyone

Hotel lives up to expectations. The most comfortable hotel bed I have slept in a long time. Underground station at London Bridge next to hotel makes it convenient as well. The only hazard is if you leave the shades up on a sunny day the room will get hot and you can get a sunburn.

By , from DC on Apr 7, 2017

Review comment responded on May 17, 2017

Dear Guest, We are so pleased to hear you had such a wonderful stay with us. Thank you for taking the time to share your feedback, we sincerely appreciate it. I hope you get the chance to explore the local area on your next stay with us. We thoroughly recommend grabbing a couple of pastries from Lang Cafe and walking down to the Thames River to visit HMS Belfast and Tower Bridge. We look forward to welcoming you back to Shangri-La Hotel, At The Shard, London. Kind regards

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