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Recent guest reviews

Hotel is clean and near several Tube stations. Staff is friendly. Rooms are small.

Friendly staff, good location. It’s okay for the price level.

The property was very close to many of the sites we were interested in seeing. Also, the property was very quite which was a very pleasant surprise.

Con: Very small single room, though typical for London - doubles are much larger. Extremely narrow corridors. Also the bedding was a bit lumpy. Pro: Good service, good breakfast, good location, a rubber mat in the shower stall, USB ports and plenty of convenient outlets. Also a teapot, though that's well-hidden in the desk drawer. All in all, a cut above other London budget tourist hotels.

Great value for the money, clean comfortable room and hot shower. Just be aware there is not a refrigerator in the room. The staff was especially friendly and helpful. Location very close to the tube station but on a quieter side street. Would definitely stay here again.

The hotel is located in a super quiet and safe area, conveniently located near two tube stops just down the road and several bus lines. After a long day of seeing the sights, it's great to come back to a comfortable and quiet place that also has great wifi and tv options.

Do NOT go to this hotel in the summer. They don't have AC!

1-8 Kensington Gardens Square London England

Hotel highlights

  • Walking distance to Queensway and Kensington Gardens
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in London City Centre, Phoenix Hotel is adjacent to Queensway and within a 10-minute walk of other popular attractions like Kensington Gardens. This 125-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area.


Dining

Quench your thirst with a drink at the bar/lounge.


Rooms

All of Phoenix Hotel's 125 rooms are heated and have an array of amenities, including coffee makers, safes, and phones. Guests can expect free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

Phoenix Hotel features free WiFi in public areas, a meeting room, and coffee in a common area. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Standard Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Standard Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Executive Double Room

1 King Bed | Sleeps 2

Executive Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for Phoenix Hotel

Everyone (8)
4
Friends

Hotel is clean and near several Tube stations. Staff is friendly. Rooms are small.

By , from NY on Nov 12, 2019

Review comment responded on Nov 13, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4
Everyone

Friendly staff, good location. It’s okay for the price level.

By on Oct 15, 2019

Review comment responded on Oct 15, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

The property was very close to many of the sites we were interested in seeing. Also, the property was very quite which was a very pleasant surprise.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4
Everyone

Con: Very small single room, though typical for London - doubles are much larger. Extremely narrow corridors. Also the bedding was a bit lumpy. Pro: Good service, good breakfast, good location, a rubber mat in the shower stall, USB ports and plenty of convenient outlets. Also a teapot, though that's well-hidden in the desk drawer. All in all, a cut above other London budget tourist hotels.

By , from Philadelphia, USA on Apr 16, 2019

Review comment responded on Apr 17, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

Great value for the money, clean comfortable room and hot shower. Just be aware there is not a refrigerator in the room. The staff was especially friendly and helpful. Location very close to the tube station but on a quieter side street. Would definitely stay here again.

By on Apr 10, 2019

Review comment responded on Apr 11, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. Please do speak to our front desk as we would be more than happy to put a mini-fridge in your room for your stay. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

By on Mar 15, 2019

Review comment responded on Apr 1, 2019

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

The hotel is located in a super quiet and safe area, conveniently located near two tube stops just down the road and several bus lines. After a long day of seeing the sights, it's great to come back to a comfortable and quiet place that also has great wifi and tv options.

By on Feb 26, 2019

Review comment responded on Feb 27, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

By on Dec 13, 2018

Review comment responded on Dec 13, 2018

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

2
Everyone

Do NOT go to this hotel in the summer. They don't have AC!

By on Sep 9, 2018

Review comment responded on Sep 10, 2018

Good morning, Many thanks for your review of the Phoenix Hotel London. We do not advertise on our website or other via booking agents that our hotel has air conditioning. We do have fans in each room and our front desk staff can provide extra fans in rooms on request. Kind regards, Phoenix Hotel London

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