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Phoenix Hotel

3.5 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Phoenix Hotel

Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Restaurant
Reception
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(52 reviews)
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room

8.0 out of 10
Very good
(8 reviews)
  • 21 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | In-room safe, desk, blackout drapes, iron/ironing board

Exclusive Single Room (Small)

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 22 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

London

Located in London City Centre, Phoenix Hotel is a leisurely stroll from popular sights such as Kensington Gardens and Kensington Palace. This 125-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 miles
  • Queensway - 1 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Portobello Road Market - 9 min walk - 0.5 miles
  • Hyde Park - 13 min walk - 0.7 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪The Phoenix Pub - ‬3 min walk

About this property

Phoenix Hotel

Victorian hotel with a 24-hour front desk and a restaurant
Phoenix Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.

Similar properties

Front of property
London House Hotel
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.6 out of 10, Excellent, 1,018 reviews
$123 nightly
The price is $147
Dec 22 - Dec 23
Total with taxes and fees
London House Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 1:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Air conditioning is not provided.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is a free cancellation option available at Phoenix Hotel?

Phoenix Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What can I see around Phoenix Hotel?

This hotel is situated in London City Centre within a short 17-minute walk of Hyde Park and also 6 minutes on foot from Kensington Gardens. You'll also find Kensington Palace and Kensington High Street less than a mile away.

Is there parking available at Phoenix Hotel?

No, this hotel doesn't offer parking.

Does Phoenix Hotel include a casino on the premises?

No, Phoenix Hotel doesn't have a casino.

Will I find an indoor pool at Phoenix Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Phoenix Hotel?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include courtyard views.

Are there hot tubs at Phoenix Hotel?

No, this hotel doesn't have a spa tub.

Does Phoenix Hotel feature a restaurant that includes a breakfast menu?

No, Phoenix Hotel doesn't have a restaurant that serves breakfast.

Will Phoenix Hotel allow pets to stay free of charge?

No, pets aren't allowed at Phoenix Hotel.

Does Phoenix Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Phoenix Hotel?

The closest major airport to Phoenix Hotel is London City Airport (LCY), which is 13.4 mi away (65 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.3 mi away (41-minute drive).

Can I book a room with a balcony at Phoenix Hotel?

No, there aren't any guestrooms with balconies at Phoenix Hotel.

Reviews

Phoenix Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 522 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

8/10 Good

Benjamin

Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Stayed 6 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025

6/10 Okay

Stefian

Liked: Staff & service
Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
Stayed 2 nights in Aug 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise. I was unable to sleep
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab

Excellent
Stayed 1 night in Jul 2025

4/10 Poor

Silvia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Stayed 5 nights in Jul 2025

6/10 Okay

Kwok

Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Stayed 2 nights in Jul 2025

4/10 Poor

Spencer

Disliked: Property conditions & facilities
This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Stayed 2 nights in Jul 2025

6/10 Okay

Darlene

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and went above and beyond for my mom in a wheelchair.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael, Medford

Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Stayed 4 nights in Jul 2025

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Nice hotel, convenient, quiet location. I stayed in a single room, fairly small but clean and everything I required. Good value for London.
Stayed 1 night in Jun 2025

10/10 Excellent

Phoebe

Stayed 1 night in Jun 2025

10/10 Excellent

Vijay

Stayed 2 nights in Jun 2025

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Friendly staff.
Stayed 9 nights in May 2025

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