Phoenix Hotel

3.5 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Phoenix Hotel

Exterior
Restaurant
1 bedroom, in-room safe, desk, blackout drapes
Reception
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Hyde Park
    ‪13 min walk‬
  • Kensington High Street
    ‪17 min walk‬
  • Marble Arch
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪29 min drive‬

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Room options

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds

Small Double

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 1
  • 1 Double Bed

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(51 reviews)
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • 22 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 21 sq ft
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 22 sq ft
  • Sleeps 3
  • 2 Twin Beds

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 22 sq ft
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

London

Located in London City Centre, Phoenix Hotel is a leisurely stroll from popular sights such as Kensington Gardens and Kensington Palace. This 125-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Hyde Park - 13 min walk - 0.7 miles
  • Kensington High Street - 17 min walk - 0.9 miles
  • Marble Arch - 4 min drive - 1.4 miles
  • Royal Albert Hall - 5 min drive - 1.5 miles
  • Oxford Street - 6 min drive - 1.8 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Victorian hotel with a 24-hour front desk and a restaurant
Phoenix Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 1:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Air conditioning is not provided.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is a free cancellation option available at Phoenix Hotel?

Phoenix Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What can I see around Phoenix Hotel?

This hotel is situated in London City Centre within a short 17-minute walk of Hyde Park and also 19 minutes on foot from Kensington High Street. You'll also find Kensington Gardens and Kensington Palace less than a mile away.

Is there parking available at Phoenix Hotel?

No, this hotel doesn't offer parking.

Does Phoenix Hotel include a casino on the premises?

No, Phoenix Hotel doesn't have a casino.

Will I find an indoor pool at Phoenix Hotel?

No, there is no indoor pool at this hotel.

Is Phoenix Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include courtyard views.

Does Phoenix Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Phoenix Hotel feature a restaurant that includes a breakfast menu?

No, Phoenix Hotel doesn't have a restaurant that serves breakfast.

Will Phoenix Hotel allow pets to stay free of charge?

No, pets aren't allowed at Phoenix Hotel.

Does Phoenix Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Phoenix Hotel?

The closest major airport to Phoenix Hotel is London City Airport (LCY), which is 13.4 mi away (65 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.3 mi away (41-minute drive).

Are there rooms with balconies at Phoenix Hotel?

No, there aren't any guestrooms with balconies at Phoenix Hotel.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 1004 reviews
Rating 8 - Good. 395 out of 1004 reviews
Rating 6 - Okay. 79 out of 1004 reviews
Rating 4 - Poor. 12 out of 1004 reviews
Rating 2 - Terrible. 11 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aleta Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2025

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient.
Stayed 3 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Colleen

Liked: Cleanliness
Nice place! Great location ! I wish there was potable water in the rooms!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Juanita, Antioch

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

8/10 Good

Fabien, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but an excellent value given the convenient location. Nice breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Hector

Stayed 1 night in Mar 2025

4/10 Poor

Eldiflor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel, with all the convenience of a grand hotel, fantastic.
Stayed 3 nights in Feb 2025

10/10 Excellent

Wiktor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
Stayed 2 nights in Feb 2025

8/10 Good

william

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ray

Stayed 4 nights in Oct 2024

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities, room comfort

Astrofest 2025

Enjoyed it very much. Tube station close by.
Stayed 3 nights in Feb 2025

8/10 Good

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Pam

Traveled with partner
Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Hosannah

Stayed 1 night in Dec 2024