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Recent guest reviews

Hotel is clean and near several Tube stations. Staff is friendly. Rooms are small.

Friendly staff, good location. It’s okay for the price level.

The property was very close to many of the sites we were interested in seeing. Also, the property was very quite which was a very pleasant surprise.

Con: Very small single room, though typical for London - doubles are much larger. Extremely narrow corridors. Also the bedding was a bit lumpy. Pro: Good service, good breakfast, good location, a rubber mat in the shower stall, USB ports and plenty of convenient outlets. Also a teapot, though that's well-hidden in the desk drawer. All in all, a cut above other London budget tourist hotels.

Great value for the money, clean comfortable room and hot shower. Just be aware there is not a refrigerator in the room. The staff was especially friendly and helpful. Location very close to the tube station but on a quieter side street. Would definitely stay here again.

The hotel is located in a super quiet and safe area, conveniently located near two tube stops just down the road and several bus lines. After a long day of seeing the sights, it's great to come back to a comfortable and quiet place that also has great wifi and tv options.

Do NOT go to this hotel in the summer. They don't have AC!

The hotel lobby is very nice and air conditioned, but the room although clean was very small with a very, very small bathroom. Unfortunately there was no air conditioning and it was very hot. The window only opens a small amount in the basement, and there were no window screens. For me, this is real problem, but at least there was a fan in the closet to plug in. When we first checked in to our room, there was a chandelier falling out of the ceiling right above one of the beds, hanging by wires. The staff did fix it right away when it was brought to their attention. The breakfast was very good, better then a typical continental breakfast and the staff all tried to be helpful. Very good location.

Hotel was cute and quant, staff at front desk was friendly and helpful. The hotel location was less then a 5min walk to the tube, Kensington Palace, pubs, stores and restaurant's!! Felt very safe walking around at night. Breakfast was good, fruit, selection of breads, juices, cereal etc....

This hotel is well connected to other places as it is very near to Bayswater tube station. Rooms are neat and comfortable.

The Phoenix is in a convenient location, cloe to multiple metro stops. I found the staff helpful and the hotel clean. I had a single room which was very small. If you can deal with a small hotel room the Phoenix is a great value.

About what I was expecting for size of the room. Bathroom tiny too. Good breakfast and clean lobby

Hotel room was clean which is key and the free breakfast was super convenient. The bed was a bit old, stiff. Room size was standard for Europe which was fine, we weren't there to hang out in the hotel. Staff was professional, not super friendly. Location was very conveniently close to a couple of underground stations and short walking distance to Kensington Palace/Hyde Park. A lot of restaurants, coffee shops and a Boots nearby.

The Phoenix was clean and quiet. Its a great place for a tourist that just needs a clean place to rest. The continental breakfast had a nice selection.

1-8 Kensington Gardens Square London England

Hotel highlights

  • Walking distance to Kensington Gardens and Kensington Palace
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in London City Centre, Phoenix Hotel is a leisurely stroll from popular sights such as Kensington Gardens and Kensington Palace. This 125-room, 3-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast offered each morning. Quench your thirst with a drink at the bar/lounge.


Rooms

All of Phoenix Hotel's 125 rooms are heated and have an array of amenities, including coffee makers, safes, and phones. Guests can expect free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

Phoenix Hotel features free WiFi in public areas, a meeting room, and coffee in a common area. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Standard Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Standard Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Executive Double Room

1 King Bed | Sleeps 2

Executive Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for Phoenix Hotel

Everyone (13) Couples (1) Students (1)
4
Friends

Hotel is clean and near several Tube stations. Staff is friendly. Rooms are small.

By , from NY on Nov 12, 2019

Review comment responded on Nov 13, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4
Everyone

Friendly staff, good location. It’s okay for the price level.

By on Oct 15, 2019

Review comment responded on Oct 15, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

The property was very close to many of the sites we were interested in seeing. Also, the property was very quite which was a very pleasant surprise.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4
Everyone

Con: Very small single room, though typical for London - doubles are much larger. Extremely narrow corridors. Also the bedding was a bit lumpy. Pro: Good service, good breakfast, good location, a rubber mat in the shower stall, USB ports and plenty of convenient outlets. Also a teapot, though that's well-hidden in the desk drawer. All in all, a cut above other London budget tourist hotels.

By , from Philadelphia, USA on Apr 16, 2019

Review comment responded on Apr 17, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

Great value for the money, clean comfortable room and hot shower. Just be aware there is not a refrigerator in the room. The staff was especially friendly and helpful. Location very close to the tube station but on a quieter side street. Would definitely stay here again.

By on Apr 10, 2019

Review comment responded on Apr 11, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. Please do speak to our front desk as we would be more than happy to put a mini-fridge in your room for your stay. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

By on Mar 15, 2019

Review comment responded on Apr 1, 2019

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

The hotel is located in a super quiet and safe area, conveniently located near two tube stops just down the road and several bus lines. After a long day of seeing the sights, it's great to come back to a comfortable and quiet place that also has great wifi and tv options.

By on Feb 26, 2019

Review comment responded on Feb 27, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

By on Dec 13, 2018

Review comment responded on Dec 13, 2018

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

2
Everyone

Do NOT go to this hotel in the summer. They don't have AC!

By on Sep 9, 2018

Review comment responded on Sep 10, 2018

Good morning, Many thanks for your review of the Phoenix Hotel London. We do not advertise on our website or other via booking agents that our hotel has air conditioning. We do have fans in each room and our front desk staff can provide extra fans in rooms on request. Kind regards, Phoenix Hotel London

3

ok with some issues

Everyone

The hotel lobby is very nice and air conditioned, but the room although clean was very small with a very, very small bathroom. Unfortunately there was no air conditioning and it was very hot. The window only opens a small amount in the basement, and there were no window screens. For me, this is real problem, but at least there was a fan in the closet to plug in. When we first checked in to our room, there was a chandelier falling out of the ceiling right above one of the beds, hanging by wires. The staff did fix it right away when it was brought to their attention. The breakfast was very good, better then a typical continental breakfast and the staff all tried to be helpful. Very good location.

By on Jul 7, 2018

Review comment responded on Jul 9, 2018

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. If you do decide to stay with us again, please do ask the front desk for ice or even an extra fan to make your stay more comfortable. We look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

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