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Phoenix Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Phoenix Hotel

The exterior of the Phoenix Hotel with a classic facade, large columns, and a welcoming entrance.
A window with red flowers and green foliage, a white building facade, and a decorative metal fence.
A spacious living room with a fireplace, comfortable seating, a television, and a bookshelf.
Bar (on property)
A hotel room with a large bed, a desk, a chair, and a TV.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Westbourne Grove
    ‪1 min walk‬
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

A hotel room with two beds, a desk, a mirror, and artwork on the walls.

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(55 reviews)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with a large bed, a flat-screen TV mounted on the wall, and a staircase leading to an upper level.

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Exclusive Single Room (Small)

A hotel room with a neatly made bed, a wooden headboard, a small bedside table, and a window with curtains.

Exclusive Single Room (Small)

8.0 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a TV, and a door.

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Quadruple Room, 1 Bedroom

A hotel room with a large bed, two nightstands, a wardrobe, and a chair.

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

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Jul 26 - Jul 27
Total with taxes and fees
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About the neighborhood

London

Located in London City Centre, Phoenix Hotel is within a 10-minute walk of popular sights such as Kensington Gardens and Portobello Road Market. This 125-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 miles
  • Queensway - 1 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Portobello Road Market - 9 min walk - 0.5 miles
  • Hyde Park - 16 min walk - 0.9 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Guillam Coffee House - ‬3 min walk
  • ‪Nela - ‬4 min walk
  • ‪Gold Mine - ‬2 min walk

About this property

Phoenix Hotel

Phoenix Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.

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  • Breakfast available
  • 24/7 front desk
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The price is $80
Jul 26 - Jul 27
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 1:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Air conditioning is not provided.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is a free cancellation option available at Phoenix Hotel?

Phoenix Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Phoenix Hotel?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at Phoenix Hotel on Jul 19, 2026 start from $227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Phoenix Hotel?

This hotel is situated in London City Centre within a 10-minute walk of Kensington Gardens and Portobello Road Market. You'll also find Hyde Park and Kensington High Street less than a mile away.

Is there parking available at Phoenix Hotel?

No, this hotel doesn't offer parking.

Does Phoenix Hotel include a casino on the premises?

No, Phoenix Hotel doesn't have a casino.

Will I find an indoor pool at Phoenix Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Phoenix Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a courtyard view and free WiFi.

Does Phoenix Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Phoenix Hotel feature a restaurant that includes a breakfast menu?

No, Phoenix Hotel doesn't have a restaurant that serves breakfast.

Will Phoenix Hotel allow pets to stay free of charge?

No, pets aren't allowed at Phoenix Hotel.

Does Phoenix Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Phoenix Hotel?

The closest major airport to Phoenix Hotel is London City Airport (LCY), which is 13.4 mi away (65 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.3 mi away (41-minute drive).

Are there rooms with balconies at Phoenix Hotel?

No, you won't find guestrooms with balconies at Phoenix Hotel.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1002 reviews
Rating 8 - Good. 356 out of 1002 reviews
Rating 6 - Okay. 82 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very convenient location for seeing all the sites in London. Our room was clean and quiet. The breakfast is very good.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

kate

Liked: Cleanliness
Super location and very friendly staff
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vishwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurants walkable from the hotel, nice staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gerald

Great stay
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Divareo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Bathroom clean and looks new Amenities in room - fan, refreshment tray, hairdryer, some toiletries I had a single room, plenty big enough for me but fairly compact. I had breakfast one day which was continental, lots of choice and an absolute bargain at £7.50! Off the main thoroughfare but minutes from lots of restaurants, cafes, convenience stores and 2 tube stops so super easy to get around. Definitely would recommend - price and location a steal for the area!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ALAN

Liked: Cleanliness, property conditions & facilities
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Marie

Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but noisy neighbours both nights…
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Ann-Mary

Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mustafa

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Pam

Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025