Skip to main content
Beginning of main content

Recent guest reviews

Great customer service, complimentary breakfast, luggage storage, convenient access to subway. Would definitely stay here again.

The breakfast was lovely.

The property location was excellent. Close to Underground access, walking distance to restaurants and shops as well as close to Hyde Park and Kensington Gardens.

The rooms and bathrooms are small. Not very modern. Not convenient to most of London but is close to Kensington garden. No AC. Breakfast is limited.

We loved our 3 night stay at the Phoenix hotel. It is at a convenient and great location near Hyde Park and many restaurants/pubs/stores in the neighborhood. It is also located near the Bayswater and Queensway underground stations which we used the entire weekend. The staff was very friendly and helpful throughout the weekend and we also kept our luggage in the luggage room since our flight was later in the evening. The rooms were clean and functional for what we needed and I would highly recommend!

Hotel is clean and near several Tube stations. Staff is friendly. Rooms are small.

Friendly staff, good location. It’s okay for the price level.

The property was very close to many of the sites we were interested in seeing. Also, the property was very quite which was a very pleasant surprise.

Con: Very small single room, though typical for London - doubles are much larger. Extremely narrow corridors. Also the bedding was a bit lumpy. Pro: Good service, good breakfast, good location, a rubber mat in the shower stall, USB ports and plenty of convenient outlets. Also a teapot, though that's well-hidden in the desk drawer. All in all, a cut above other London budget tourist hotels.

Great value for the money, clean comfortable room and hot shower. Just be aware there is not a refrigerator in the room. The staff was especially friendly and helpful. Location very close to the tube station but on a quieter side street. Would definitely stay here again.

The hotel is located in a super quiet and safe area, conveniently located near two tube stops just down the road and several bus lines. After a long day of seeing the sights, it's great to come back to a comfortable and quiet place that also has great wifi and tv options.

1-8 Kensington Gardens Square London England

Hotel highlights

  • Close to Hyde Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in London City Centre within a mile (2 km) of Hyde Park, Phoenix Hotel is within 2 miles (3 km) of other popular sights such as Oxford Street. This 125-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.


Property features

Phoenix Hotel features free WiFi in public areas, coffee in a common area, and a meeting room. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Standard Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Standard Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Executive Double Room

1 King Bed | Sleeps 2

Executive Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for Phoenix Hotel

Everyone (8) Couples (3) Family (1)
5
Partner Couples

Great customer service, complimentary breakfast, luggage storage, convenient access to subway. Would definitely stay here again.

By on Sep 26, 2022

Review comment responded on Oct 2, 2022

Good Morning Paul, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

5
Partner Couples

The breakfast was lovely.

By on Sep 13, 2022

Review comment responded on Sep 14, 2022

Good afternoon John, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4
Family

The property location was excellent. Close to Underground access, walking distance to restaurants and shops as well as close to Hyde Park and Kensington Gardens.

By on Jul 31, 2022

Review comment responded on Aug 6, 2022

Good afternoon Janine, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

3
Everyone

The rooms and bathrooms are small. Not very modern. Not convenient to most of London but is close to Kensington garden. No AC. Breakfast is limited.

By on Jul 5, 2022

Review comment responded on Jul 5, 2022

Good morning Carolyn, many thanks for your review of the Phoenix Hotel. Your feedback is much appreciated. We offer a free buffet breakfast but there is a menu if guests want to order and pay direct. We endeavour to make all our guests feel as comfortable as possible. Kind regards, Phoenix Hotel London

5
Everyone

By on Jun 6, 2022

5
Partner Couples

We loved our 3 night stay at the Phoenix hotel. It is at a convenient and great location near Hyde Park and many restaurants/pubs/stores in the neighborhood. It is also located near the Bayswater and Queensway underground stations which we used the entire weekend. The staff was very friendly and helpful throughout the weekend and we also kept our luggage in the luggage room since our flight was later in the evening. The rooms were clean and functional for what we needed and I would highly recommend!

By on Nov 29, 2021

Review comment responded on Dec 1, 2021

Good Morning Emily, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4
Friends

Hotel is clean and near several Tube stations. Staff is friendly. Rooms are small.

By , from NY on Nov 12, 2019

Review comment responded on Nov 13, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4
Everyone

Friendly staff, good location. It’s okay for the price level.

By on Oct 15, 2019

Review comment responded on Oct 15, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5
Everyone

The property was very close to many of the sites we were interested in seeing. Also, the property was very quite which was a very pleasant surprise.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4
Everyone

Con: Very small single room, though typical for London - doubles are much larger. Extremely narrow corridors. Also the bedding was a bit lumpy. Pro: Good service, good breakfast, good location, a rubber mat in the shower stall, USB ports and plenty of convenient outlets. Also a teapot, though that's well-hidden in the desk drawer. All in all, a cut above other London budget tourist hotels.

By , from Philadelphia, USA on Apr 16, 2019

Review comment responded on Apr 17, 2019

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

url importing http://www.orbitz.com/London-Hotels-Phoenix-Hotel.h11006-p2.Hotel-Reviews
There was an error importing /London-Hotels-Phoenix-Hotel.h11006-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/London-Hotels-Phoenix-Hotel.h11006-p2.Hotel-Reviews

Frequently asked questions