Hotel rooms are very small but that’s normal in UK , mattress was very firm it caused aches and pains , hotel staff was not friendly at all , I asked front desk manager for information on the nearest COVID testing site and he brushed me off angrily and didn’t help , staff has a smug attitude and made us feel like we didn’t belong . Not a great experience
The room was much smaller than I expected. I think the post needs to be more clear. Overall great staff and hotel. I would definitely stay there again or reccomend a friend.
Great location, didn't like that water was only provide for 1st day of stay
A great place to stay. The people who work there are who make it such a great experience! They recognize repeat customers which makes you feel good and taken care of.
Nice hotel. Breakfast wonderful. Buses nad underground near.
Very small room even by London standard and bed was not comfortable
when we checked in, we were told there was a problem with our room because of an old boiler needing repair (aka they were over booked) , so we were turned away and sent to a sister hotel in the area. Very unprofessional and inconvenient. It added an extra 3 hours to the settling process, along with frustration and disappointment, when I had precious time to spend with my son on a short visit in London.
Friendly staff, close to two tube stations and many restaurants.
I have stayed in this hotel for an average of 2-3 visits a year for the past three yrs. each visits is around 3 to 5 days. I know their amenities and standards Latest stay. During check in, the staff and manager was very helpful and courteous. But the room was missing many things, luggage rack, slippers, shaver set. Had to call the reception and they finally brought it to the room. At check out, I asked if possible to get a small box of chocolate which they always provided, but the girl at the front desk “new” pretended that there are no such thing. When I describe to her the description of the chocolate small box with four pieces inside and I get them every time I stay. She then mention that this are only for club room or higher and I should have requested it upon check in and they don’t give it upon check out. Now that is some nonsense!!!!! I check out on Jan 21,2018 around 0915am. Thank you
Good hotel, it is clean, but rather small. The lobby is amazing, victorian design! Good for a night or two
I stayed in a few hotels on the same street the week that visited based on pricing and this was by far the best! Highly recommended. Very comfortable and friendly staff.
This hotel is very close to Hyde Park, restaurants and have close metro system. However, if you are traveling with large suitcases there are no ramps. Nice service and cleanness.
Located in London City Centre, Grand Royale London Hyde Park is adjacent to Kensington Gardens and within a 10-minute walk of other popular attractions like Kensington Palace. This 189-room, 4-star inn welcomes guests with conveniences like a restaurant, 24-hour room service, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with English breakfast served for a fee.
The 189 rooms have an array of amenities, including coffee makers, safes, and phones. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Hair dryers and ironing boards are also standard.
Grand Royale London Hyde Park features free WiFi in public areas, conference space, and a business center. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for GBP 65.00 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.
Hotel rooms are very small but that’s normal in UK , mattress was very firm it caused aches and pains , hotel staff was not friendly at all , I asked front desk manager for information on the nearest COVID testing site and he brushed me off angrily and didn’t help , staff has a smug attitude and made us feel like we didn’t belong . Not a great experience
The room was much smaller than I expected. I think the post needs to be more clear. Overall great staff and hotel. I would definitely stay there again or reccomend a friend.
Great location, didn't like that water was only provide for 1st day of stay
Dear Reviewer, Thank you for your feedback! I am pleased to hear that you did enjoy your stay and the favourable location of the building contributed to that. I do hope that you would be coming back to stay with us in the not too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience.
A great place to stay. The people who work there are who make it such a great experience! They recognize repeat customers which makes you feel good and taken care of.
Dear Reviewer, Thank you for your wonderful review and kind words about the staff! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of my colleagues contributed to that and I would like to assure you that I will definitely pass it on to each and every member of the team. I do hope that you would be coming back to stay with us in the not too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another memorable experience.
Nice hotel. Breakfast wonderful. Buses nad underground near.
Thank you for staying with us. We appreciate your feedback!
Very small room even by London standard and bed was not comfortable
when we checked in, we were told there was a problem with our room because of an old boiler needing repair (aka they were over booked) , so we were turned away and sent to a sister hotel in the area. Very unprofessional and inconvenient. It added an extra 3 hours to the settling process, along with frustration and disappointment, when I had precious time to spend with my son on a short visit in London.
Dear Deansy, Thank you for taking the time to share your feedback! I am really sorry to hear that you were not satisfied with our solution to accommodate you in our sister property and I would cherish the opportunity to discuss your feedback in details and try to find an amicable solution. Kind Regards,
Friendly staff, close to two tube stations and many restaurants.
I have stayed in this hotel for an average of 2-3 visits a year for the past three yrs. each visits is around 3 to 5 days. I know their amenities and standards Latest stay. During check in, the staff and manager was very helpful and courteous. But the room was missing many things, luggage rack, slippers, shaver set. Had to call the reception and they finally brought it to the room. At check out, I asked if possible to get a small box of chocolate which they always provided, but the girl at the front desk “new” pretended that there are no such thing. When I describe to her the description of the chocolate small box with four pieces inside and I get them every time I stay. She then mention that this are only for club room or higher and I should have requested it upon check in and they don’t give it upon check out. Now that is some nonsense!!!!! I check out on Jan 21,2018 around 0915am. Thank you
Dear D'Angelo, Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the team contributed positively to your overall stay. In regards to room size, I would like to assure you that we do have different room categories available and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for an even better experience.