staff was v helpful.
Friendly staff great location
The rooms were extremely small and the bathroom was so tiny you could sit on the toilet and brush your teeth
Centrally located near 2 underground lines.
This is more like a hostel than hotel. Two stars max. Dilapidated old dark dirty lobby and rooms… awful place
Hotel rooms are very small but that’s normal in UK , mattress was very firm it caused aches and pains , hotel staff was not friendly at all , I asked front desk manager for information on the nearest COVID testing site and he brushed me off angrily and didn’t help , staff has a smug attitude and made us feel like we didn’t belong . Not a great experience
The room was much smaller than I expected. I think the post needs to be more clear. Overall great staff and hotel. I would definitely stay there again or reccomend a friend.
Great location, didn't like that water was only provide for 1st day of stay
A great place to stay. The people who work there are who make it such a great experience! They recognize repeat customers which makes you feel good and taken care of.
Located in London City Centre within a short walk of Hyde Park, Grand Royale London Hyde Park is within a mile (2 km) of other popular sights such as Oxford Street. This 189-room, 4-star inn welcomes guests with conveniences like a restaurant, 24-hour room service, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with English breakfast served for a fee.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and safes.
Grand Royale London Hyde Park features free WiFi in public areas, conference space, and a business center. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for GBP 65.00 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include express check-out, free newspapers, and laundry facilities.
staff was v helpful.
Friendly staff great location
Thanks for staying with us. We appreciate your feedback!
The rooms were extremely small and the bathroom was so tiny you could sit on the toilet and brush your teeth
Dear William, Please accept my sincere apologies about your unpleasant experience due to the room provided. Had we only known about your discomfort during your stay, we could have easily resolved the issue by providing a different room suitable for your needs. I do hope that I would have the pleasure of welcoming you back again in the not too distant future and overlook your entire stay for a much better experience. Kind Regards, Crystal Reception Team
Centrally located near 2 underground lines.
Dear Rafe, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Crystal Front Office Supervisor
This is more like a hostel than hotel. Two stars max. Dilapidated old dark dirty lobby and rooms… awful place
Hotel rooms are very small but that’s normal in UK , mattress was very firm it caused aches and pains , hotel staff was not friendly at all , I asked front desk manager for information on the nearest COVID testing site and he brushed me off angrily and didn’t help , staff has a smug attitude and made us feel like we didn’t belong . Not a great experience
The room was much smaller than I expected. I think the post needs to be more clear. Overall great staff and hotel. I would definitely stay there again or reccomend a friend.
Dear D'Angelo, Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the team contributed positively to your overall stay. In regards to room size, I would like to assure you that we do have different room categories available and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for an even better experience.
Great location, didn't like that water was only provide for 1st day of stay
Dear Reviewer, Thank you for your feedback! I am pleased to hear that you did enjoy your stay and the favourable location of the building contributed to that. I do hope that you would be coming back to stay with us in the not too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience.
A great place to stay. The people who work there are who make it such a great experience! They recognize repeat customers which makes you feel good and taken care of.
Dear Reviewer, Thank you for your wonderful review and kind words about the staff! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of my colleagues contributed to that and I would like to assure you that I will definitely pass it on to each and every member of the team. I do hope that you would be coming back to stay with us in the not too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another memorable experience.
Thanks for staying with us. We appreciate your feedback!