The room smelled of toxic detergent. There was no cold water in the shower only hot. The shower leaked. Faucets in the sink was so short I couldn’t wash my hands.
Hotel is ok - nothing special. However, I would recommend better training for the staff as we had a horrible check in experience.
Very new and modern hotel close to attractions and the bus route. The hotel room itself was spacious and clean. We also used their spa which was very nice as well.
The positioning of the hotel was ideal for us. We enjoyed the swimming but were disappointed that children were restricted to specific times. We appreciated the room facilities and Tv etc etc Staff were friendly and always willing to assist.
I was in town on business and found the location quite convenient. It's a new hotel with good staff and room was very comfortable
Great hotel for the price. Clean, and provides great room service. Food is prepared to perfection. Great and safe area and nice decor, even for a simple room.
Located in London City Centre within a mile (2 km) of Saatchi Gallery, Pestana Chelsea Bridge Hotel & Spa is within 2 miles (3 km) of other popular sights such as Apollo Victoria Theatre. This 4-star hotel has 217 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour fitness center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. English breakfast is offered for a fee each morning from 7:00 AM to 11 AM.
All 217 soundproofed accommodations feature a separate bedroom. Guests can expect 26-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. IPod docks, refrigerators, and minibars are other standard amenities.
At Pestana Chelsea Bridge Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a children's pool. If you drive, self parking is GBP 65 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.
The room smelled of toxic detergent. There was no cold water in the shower only hot. The shower leaked. Faucets in the sink was so short I couldn’t wash my hands.
Dear guest, I am really sorry to hear about your experience at our hotel. Be assured that this is not our standards and the correct attention will be taken immediately. Once again, please accept our apologies and thank you for bringing this issue to my attention.
Hotel is ok - nothing special. However, I would recommend better training for the staff as we had a horrible check in experience.
Very new and modern hotel close to attractions and the bus route. The hotel room itself was spacious and clean. We also used their spa which was very nice as well.
The positioning of the hotel was ideal for us. We enjoyed the swimming but were disappointed that children were restricted to specific times. We appreciated the room facilities and Tv etc etc Staff were friendly and always willing to assist.
Dear Dennis, thanks for your review. I am pleased to hear you enjoyed your stay overall. Regarding your comments about rigidity around children, please allow me to apologise; I will follow up with the team to investigate how we can improve. I hope to welcome you back to our hotel again soon. Kind regards, Arturo Esposito - General Manager
I was in town on business and found the location quite convenient. It's a new hotel with good staff and room was very comfortable
Great hotel for the price. Clean, and provides great room service. Food is prepared to perfection. Great and safe area and nice decor, even for a simple room.
Dear guest, Thank you for taking the time to rating us.