The check in process was terrible, the staff made us wait 3.5 hours before we’re able to get to our room. Despite knowing that the check in time was at 3pm and we got there at 10am the staff kept telling us the waiting time was only an hour before our rooms were ready. I would have appreaciated a realistic time rather than going back and forth and asking the staff if the room was ready. The total wait time was over 3 hours. Because of the initial experience from the front desk I would not stay at this hotel next time I am there for a business travel. As such I would not recommend any of my colleagues to stay at the hotel.
Tried to check in around 4 o’clock and the room was not going to be ready until 540-545pm. This was for multiple guests I could see waiting also.
Great location in the heart of London. Friendly staff, nice property, across from green park. They’ve renovated the hotel since our last stay and it turned out very nice. Only down side was the water pressure in the shower. Had to run around to get wet. LOL.
Located in London City Centre, Sheraton Grand London Park Lane is next to popular attractions like Piccadilly and Park Lane. This 303-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 303 soundproofed accommodations feature a separate bedroom. Guests can expect to find free WiFi and 32-inch plasma TVs with digital channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Minibars, free bottled water, and safes are other standard amenities.
At Sheraton Grand London Park Lane, guests have access to a fitness center, free WiFi in public areas, and conference space. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, a computer station, and express check-out.
The check in process was terrible, the staff made us wait 3.5 hours before we’re able to get to our room. Despite knowing that the check in time was at 3pm and we got there at 10am the staff kept telling us the waiting time was only an hour before our rooms were ready. I would have appreaciated a realistic time rather than going back and forth and asking the staff if the room was ready. The total wait time was over 3 hours. Because of the initial experience from the front desk I would not stay at this hotel next time I am there for a business travel. As such I would not recommend any of my colleagues to stay at the hotel.
Tried to check in around 4 o’clock and the room was not going to be ready until 540-545pm. This was for multiple guests I could see waiting also.
Great location in the heart of London. Friendly staff, nice property, across from green park. They’ve renovated the hotel since our last stay and it turned out very nice. Only down side was the water pressure in the shower. Had to run around to get wet. LOL.
