Park Plaza Sherlock Holmes London4.0 out of 5.0
Recent guest reviews
We arrived to learn the hotel was overbooked. It was not a good start, but the front desk staff and manager were very courteous and transferred us to a sister property at Victoria. They took care of everything and the next day retrieved our bags by taxi to Sherlock Holmes while we visited with friends. They made it easy to be inconvenienced. We would definitely stay in both properties again, and major kudos to the Sherlock Holmes staff.
Check in was easy. The staff was nice. The location was great, very close to Baker Street Metro great shopping and wonderful restaurants.
This is our second stay at the Sherlock Holmes. Last year our room was larger, but hotel service was inattentive. We reported broken window blinds on our first night but they were not repaired. Fast forward to this year, and the room was tiny (I could hit my head in the shower ceiling), but the service was quite good. We needed assistance with a suitcase repair, and the desk staff sent someone immediately, and then they checked in on us to be sure it was done to our satisfaction. It was. The restaurant staff was also very attentive and enthusiastic about the property and guest services. Front desk staff and concierge were also thoughtfully helpful.
I recently spent 8 days at the Park Place Sherlock Holmes. I combined vacation with a visit to my daughter who spent 2 semesters at London South Bank University. The Park Place Sherlock Holmes was a comfortable, convenient and personal experience that made the "Whole Experience". The "TUBE", a 5 minute walk away, on Baker Street (a major interchange), put everything in London at our footsteps.
The staff across the board, in every capacity was exceptional! Their helpful and genuine concern for making our stay special and enjoyable was second to none. We adjusted our evening plans after the first night to take advantage of the charming lounges and warm environment. The location two blocks from the Baker Street tube stop where four lines intersect puts all major London sites within easy access. Room was good, however the only way to adjust the heat was to open the window and hear roof fans running. For the price in London it's a very good value. This is where we'll stay on our next trip to England.
I have stayed at this hotel two times and find it very comfortable, excellent restaurant and a nice cozy bar to relax in. The neigborhood is very convenient for walking and sightseeing. I highly recommend this hotel.