The hotel staff are always so friendly, pleasing, and hospitable. Always a smiling face to greet you. The rooms are nice and clean, beds are comfy, and it’s convenient to Paddington which is what I need. Lots of restaurant choices.
Next to Paddington station and surrounded by restaurants. Clean rooms and great breakfast. Thin walls so it’s noisy.
Awesome location, staff, room and service. Very clean, organized and a great place to stay in London.
Our first stay, but needed to be close to Paddington for our 7-day visit. The room was very small, BUT very clean with all the conveniences one needs. There was construction being done all around but they even provided ear plugs! VEry much a business stay type of room and hotel, but for the cost a real bargain! :)
No frills and beyond cozy for two, but worth it to be practically on top of Paddington Station to catch a very early train to Heathrow. Not for the claustrophobic, but ideal for a nice, affordable place to rest after exploring the city...recommend the double room for a single traveler who packs light.
Very small rooms. Can’t even spread your suitcase. Defective safe. No refrigerator for a 4 star hotel. I don’t think this should be a 4 star hotel. Maybe 2 star.
Great location, right next to Paddington Station. Nice, modern decor. Good included breakfast. Friendly staff and clear rooms. However, both rooms (one with two twin beds and one with one double) were tiny and barely adequate for both occupants and luggage. If you have a lot of luggage or plan to spend lots of time in room, this hotel is not for you.
The hotel is very, very ordinary. The room sizes are atrociously small even for London. It happened to be some of the warmest days in London this summer and the A/C did not work. I left a message the first day at the front desk which they promptly forgot all about. The next day I walked back with their maintenance guy to the room. He did very little other than confirm that the A/C is not working and opened the windows. Duh! Then I had a billing issue for breakfast that I had specifically explained and asked to be taken care of the night before checking out. On the day of checkout I realized nothing was done. Basically, the staff did NOTHING of what I requested and could not have cared less about me even if they wanted to. They thought their job was to just show up to work and do the bare minimum to get through their day. To add the final insult to injury, I was finally told that no Accor points would accrue for my stay as I had booked through Expedia. Wow! Never experienced that before! Thoroughly disappointed overall.
Mercure-Paddington is a great hotel and great location. Super easy as it's next door to Paddington Station for the tube, train and Heathrow Express.
Overall, this hotel was a good value. I stayed for 3 nights for a vacation with my mother (in her 60s). The best feature of the hotel is the location (right next to Paddington Station). This is especially convenient for anyone flying into Heathrow and taking the Heathrow Express or Connect to central London. It is also a convenient location for getting around London via the Tube. As with all London hotels, the room was tiny, but it had all the amenities you'd expect. In addition, it is one of the few hotels that have AC in the area. The only downside of this hotel is that it is somewhat noisy as it is so close to the train station and St. Mary's Hospital. If you are a light sleeper the sounds of the trains and occasional ambulances may disturb your sleep.
Located in London City Centre, Mercure London Paddington is within a 10-minute walk of popular sights such as Hyde Park and Kensington Gardens. This 86-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
Mercure London Paddington's 86 heated rooms provide coffee makers, free newspapers, and free local calls. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and desks are also available.
At Mercure London Paddington, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and laundry facilities.
The hotel staff are always so friendly, pleasing, and hospitable. Always a smiling face to greet you. The rooms are nice and clean, beds are comfy, and it’s convenient to Paddington which is what I need. Lots of restaurant choices.
Next to Paddington station and surrounded by restaurants. Clean rooms and great breakfast. Thin walls so it’s noisy.
Dear Anonymous, Thank you for rating us 5 out of 5. I really appreciate your positive response. We wish you a warm welcome in near future. Sincerely, Rupal Operations Manager
Awesome location, staff, room and service. Very clean, organized and a great place to stay in London.
Dear Anonymous, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Operations Manager
Our first stay, but needed to be close to Paddington for our 7-day visit. The room was very small, BUT very clean with all the conveniences one needs. There was construction being done all around but they even provided ear plugs! VEry much a business stay type of room and hotel, but for the cost a real bargain! :)
Dear Kim Thank you so much for your great feedback, we are happy to know that you enjoyed your stay with us. Looking forward to see you again. Kind Regards
No frills and beyond cozy for two, but worth it to be practically on top of Paddington Station to catch a very early train to Heathrow. Not for the claustrophobic, but ideal for a nice, affordable place to rest after exploring the city...recommend the double room for a single traveler who packs light.
Dear Mark Thank you so much for taking time to review our hotel, your comments are very well received and will be shared with all our staff members. Mercure London Paddington offers different room type please contact us in advance, our Front Office Team will advise a room suitable for your needs. Looking forward to hearing from you. Kind Regards
Very small rooms. Can’t even spread your suitcase. Defective safe. No refrigerator for a 4 star hotel. I don’t think this should be a 4 star hotel. Maybe 2 star.
Thank you for taking your precious time to review your recent stay with us, I am sorry to hear you were disappointed with your experience. We take all guest feedback seriously in order to ensure we constantly improve our level of experience. Kind regards,Victoria, Guest Relations
Great location, right next to Paddington Station. Nice, modern decor. Good included breakfast. Friendly staff and clear rooms. However, both rooms (one with two twin beds and one with one double) were tiny and barely adequate for both occupants and luggage. If you have a lot of luggage or plan to spend lots of time in room, this hotel is not for you.
Your 4 star review is excellent, thank you for sharing your experience. I am delighted to hear you found the location great and the modern decor wonderful. Your feedback on the friendly and helpful team is excellent. Thank you. Kind regards, Victoria Crampton Guest Relations
The hotel is very, very ordinary. The room sizes are atrociously small even for London. It happened to be some of the warmest days in London this summer and the A/C did not work. I left a message the first day at the front desk which they promptly forgot all about. The next day I walked back with their maintenance guy to the room. He did very little other than confirm that the A/C is not working and opened the windows. Duh! Then I had a billing issue for breakfast that I had specifically explained and asked to be taken care of the night before checking out. On the day of checkout I realized nothing was done. Basically, the staff did NOTHING of what I requested and could not have cared less about me even if they wanted to. They thought their job was to just show up to work and do the bare minimum to get through their day. To add the final insult to injury, I was finally told that no Accor points would accrue for my stay as I had booked through Expedia. Wow! Never experienced that before! Thoroughly disappointed overall.
Dear Anonymous, Thank you for taking the time to tell us about your experience at the Mercure London Paddington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear that you found the room that you reserved to be small. The size of the rooms are clearly marked on the website that you had booked through so that you can make an informed decision on what is best for your requirements. We do have several different room types at the hotel ranging from single rooms to executive king size rooms. About the air condition maintenance engineer will be informed to check the fault and to get it fixed, here I would like to request you to email me your full name so I can further investigate the room number. I'll speak to my nights team as you've mentioned that you had explained the staff something about the breakfast but they didn't take care of. I'll really appreciate if you can email me your full name on ( h8062-gm@accor.com) and I'll further investigate with the team member who has ignored your request. I would like to clear something about the le club points as its an accor policy to credit the loyalty points if a booking has been done with accor hotels and not via agency. As a gesture to the inconvenience caused I'll credit 1000 points on your le club account if you can please forward me your full name. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure London Paddington Team
Mercure-Paddington is a great hotel and great location. Super easy as it's next door to Paddington Station for the tube, train and Heathrow Express.
Dear Anonymous, Thank you for your feedback. We wish you a warm welcome in near future. Sincerely, Rupal Khanderia Operations Manager