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Excel Guest House

2.5 star property
Hotel with a 24-hour front desk, near ExCeL Exhibition Centre

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View from room
Desk, iron/ironing board, WiFi
Desk, iron/ironing board, WiFi
Free toiletries, hair dryer, towels

Reviews

4.0 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

Map
585 Barking Road, Plaistow, London, England, E13 9EZ
  • ExCeL Exhibition Centre
    ‪5 min drive‬
  • Westfield Stratford City
    ‪7 min drive‬
  • O2 Arena
    ‪10 min drive‬
  • London (LCY-London City)
    ‪6 min drive‬

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Room options

Double Room, Shared Bathroom

  • Sleeps 2
  • 1 Double Bed

Triple Room, Shared Bathroom

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

Family Room, Shared Bathroom

  • Sleeps 4
  • 2 Double Beds

Single Room, Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

London

Located in Newham within 2 miles (3 km) of ExCeL Exhibition Centre, Excel Guest House is within a few miles (5 km) of other popular sights such as O2 Arena. The 14 rooms at this hotel include coffee makers and flat-screen TVs.

What's nearby

  • ExCeL Exhibition Centre - 5 min drive - 2.1 miles
  • Westfield Stratford City - 7 min drive - 3.0 miles
  • ABBA Arena - 7 min drive - 3.1 miles
  • London Stadium - 7 min drive - 3.3 miles
  • O2 Arena - 10 min drive - 4.5 miles

Getting around

  • West Ham Station - 4 min drive
  • Plaistow Underground Station - 14 min walk
  • London City Airport (LCY) - 6 min drive

Restaurants

  • ‪Boleyn Tavern - ‬7 min walk
  • ‪Green Street Cafe - ‬8 min walk
  • ‪King Rooster - ‬10 min walk
  • ‪The Delicious Cafe Sandwich Bar - ‬1 min walk
  • ‪Papa's Chicken - ‬2 min walk

About this property

Excel Guest House

Hotel with a 24-hour front desk, near ExCeL Exhibition Centre
At Excel Guest House, guests have access to WiFi in public areas and a terrace. Self parking is offered for GBP 5.00 per day. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Guests can expect WiFi and flat-screen TVs with DVD players. Other standard amenities include coffee makers, desks, and free toiletries.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 2 per day)
  • Available in some public areas: WiFi (GBP 2 per day)

Parking and transportation

  • Self parking on site (GBP 5 per day)
  • Wheelchair-accessible parking available

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: GBP 2.00 per day (rates may vary)
  • Fee for wireless internet in public areas: GBP 2.00 per day (rates may vary)
  • Self parking fee: GBP 5.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM—-4 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Excel hotel London
Excel Guest House Hotel London
Excel Guest House Hotel
Excel Guest House London
Excel Guest House Hotel
Excel Guest House London
Excel Guest House Hotel London

Frequently asked questions

What is there to do around Excel Guest House?

This hotel is situated in Newham, close to ExCeL Exhibition Centre, O2 Arena, and Tower of London. You'll also find Queen Elizabeth Olympic Park and Westfield Stratford City within a short drive.

Is parking available on site at Excel Guest House?

Yes, parking is offered for GBP 5.00 per day. Accessible parking is also available for guests.

Does Excel Guest House have a casino?

No, Excel Guest House doesn't have a casino.

Will I find an indoor pool at Excel Guest House?

No, there is no indoor pool at this hotel.

Is Excel Guest House a good place to stay for couples?

Amenities at this hotel that appeal to couples include a terrace and a 24-hour front desk.

Does Excel Guest House have a hot tub?

No, this hotel doesn't have a spa tub.

Does Excel Guest House have a restaurant that serves breakfast?

No, Excel Guest House doesn't have a restaurant that serves breakfast.

Does Excel Guest House allow pets to stay free of charge?

No, pets aren't allowed at Excel Guest House.

Are there connecting rooms at Excel Guest House?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Excel Guest House?

The closest major airport to Excel Guest House is London City Airport (LCY), which is 2.4 mi away (6 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 21 mi away.

Are there rooms with balconies that I can book at Excel Guest House?

No, you won't find guestrooms with balconies at Excel Guest House.

Excel Guest House Reviews

Reviews

4.0
Rating 10 - Excellent. 2 out of 116 reviews
Rating 8 - Good. 10 out of 116 reviews
Rating 6 - Okay. 18 out of 116 reviews
Rating 4 - Poor. 32 out of 116 reviews
Rating 2 - Terrible. 54 out of 116 reviews

4.8/10

Cleanliness

4.8/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

It was tiny , the light flickered and the blinders where broken in the bathroom so anyone could look in. Also they messed up my other booking for my friends room.
Stayed 1 night in May 2017

2/10 Terrible

Keith, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cheap Hotel

Upon arrival was told that room was not paid for as I had expected they said they had received my card details but had no card processing facilities and I needed to pay the full 10 days in advance in cash that I could go to a teller machine in a nearby service station to make the withdrawal, which I did and insisted on a receipt, I will verify the payment made to Expedia upon my return to Aus. The room had a small Dinning table with 2 three leg chairs which fell over backwards unless weight was put on the seat, the bedroom area had a small square coffee table that one leg had fallen off of and a double bed with 2 very thin pillows there were no draws or clothes hanging facilities. toilet and bathroom were seperate and shared and were clean and tidy. TV worked but took 40 mins to come on

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Honestly never stayed in a room as bad as this in my life.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bottom end accommodation

Dreadful. Yes it was cheap, but dirty, filthy carpet. Shower produced only a low flow of warm water. Bathroom door wouldn't open enough because bed obstructed. Receptionist (pleasant guy) tried charging a higher rate than was quoted. Definitely wouldn't recommend. There are better cheap hotels/guest houses in the area.

6/10 Okay

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't as good as expected. Ended up having to share a bathroom/toilet if you want to call it that. No one on Reception when I first arrived, and when they did come through after another customer found them they were on the phone. Room smelt like someone might have been smoking on there, and being a non-smoker didn't find it very nice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

noisy. Damp no cleaners

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bargain bin of hotels wont stay again

no so good they moved us to a sister hotel and it was not a good experience the shower door was missing and even had plug sockets in the bathroom

2/10 Terrible

paul

Disliked: Staff & service, property conditions & facilities, room comfort
The conditions were poor .noisy kids .and the bathroom was filthy

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

madhuri, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experiance

I will highly recomend to not stay in this hotel basic thing which is required is comfortable bed and privacy in this hotel both things are not present. Bed is acctualy whith concave groved matres and we can easily hearand understand the voices from nearby room. Toilets are badly maintained. And room had some smell Carpet is full of dust Over all not value for money go for central london hotels

8/10 Good

ray Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for price but very noisy

Clean hotel,but the bin wasnt changed during.my 6 day stay,the other guests were very noisy even very late at night,as was the neighbourhood good price clean room bit small very close to lots of shops and cafes

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

one night . work stopover

terrible place , loads of very loud all night ,music and shouting , dubious people hanging around inside and outside , obvious brothel . very basic , room clean enough , basic , but shared toilet and bathroom disgusting . did not sleep all night , left to go to work at 5 am even though i was not due to start until 9 . never again

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy review

V noisy. People shouting through the night. Sirens outside. Carpet so dirty, didn't want to stand in bare feet!

10/10 Excellent

james, Romsey

Liked: Cleanliness, staff & service, room comfort

Working in east london

Comfortable stay and nice staff.

6/10 Okay

Crystal, Sheffield

Liked: Staff & service
Disliked: Cleanliness, room comfort

You get what you pay for

The location was good with regular buses going to the Excel centre right outside. The only complaints would be that the room we stayed in had a boiler which made the room very hot - not particularly comfortable in the middle of summer, and that it could be noisy at night depending on the other guests. I stayed here with two others but had I been alone (as a women) I might have felt less safe. The staff were always pleasant.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst

Stayed here on the 29/06/16. Was raided for unknown reasons by the police (apparently it was a prostitution house but I can't confirm that). Might be able to find a story about it on the internet. Room was disgusting, was in one of the basement rooms - mould everywhere, bed was stained and only 1 out of 4 lights worked. Would NEVER recommended. Please, please, please pay more for a better hotel.

2/10 Terrible

jasmin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Mouldy, dirty and loud!!

The room was disgusting, nothing like the photos, the bed, the walls and the ceiling all going mouldy. The noise throughout the night, I don't even know how anyone can sleep in this place.

6/10 Okay

Verified traveler

not bad for the price i paid. near to shops and good transport facilities.

4/10 Poor

Rohinkumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not at all good.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what was expected

We were provided with a small basement room, for 2 people, so had no windows. being located right next to the kitchen there was often a weird smell and the air was damp. the room Appeared to have previously had a leaking problem with water damage on the ceiling, whilst some of the furniture was broken. Whilst there was an effort to keep the room clean it still seemed dirty, with multiple stains on the floor, mattress and base of the bed. The check in was fairly quick and staff offered to carry our stuff down the stairs, other than this we had little interaction with them. The Hotel was located quite far from our desired location, thus not suitable for our personal requirements due to walking to save money. Though was located near a range of shops and bus stops.

2/10 Terrible

Laura, Margate

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst I have ever stayed in

Shocking. Place should be knocked down Bed was broken. The lights didn't work (any of them ) No remote control for TV and in such a safe location there were safety bars on all the windows. Walls paper thin, so I heard every word of the argument next door at 2AM. I run marathons, and not even I felt like I could run that fast to safety !

4/10 Poor

Marc, Cambridge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor hotel

Hotel charged my card 3 times clearing out my bank account, total was £78 hotel took this then took another £78 and a further £360 when chalk aged they tried to deny it, took a whole day of me crashing them to finally get a refund. Room was tiny and in bad condition looked nothing like the pics. Was at front of hotel near reception and it was very noisy and lots of people outside window throughout the night also room smelt badly of cigars even tho it was a non smoking room. Room was even cleaned during my stay despite it being advertised as daily maid service. Only good thing was it was close to where I needed to be

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