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Best Western Chiswick Palace & Suites

3.0 out of 5.0

Recent guest reviews

Decent value given how expensive London is but: - The bathroom smelled bad when we turned on the water in the evening - We (unexpectedly) had a basement room with virtually no light The hotel is 25-40 minutes from central London by tube.

Room was very tidy and warm. The shower cabin was new and shiny. Everything worked fine. English buffet breakfast was excellent and tasty. Though the coffee could have been better. In the room the TV set was a bit small but working. The air cooler was also a good thing. To the wish list we would like to add a small fridge. The staff was very friendly and helpful. We got excellent service. We have stayed in many hotels in London. The staff in Chiswick palace is definitely the best. The Chiswick area is very nice. There are several good restaurants and shops at the walking distance. The Tube stations are near. You walk easily to the Stamford Brook or Turnham Green station. District Line takes you anywhere you like. The coach line 27 Chalk Farm is a good choice. Travelling by bus is cheap.

The hotel limits how much wifi you can use! What is this, 1990? 4 GB per day is a decent amount, but just knowing you have a data cap feels unpleasant, like the feeling of running low on data when using my cell phone. Otherwise good value for money, good staff, close to tube station.

The Best Western Chiswick Palace and suites really exceeded our expectations. We needed a hotel with parking, ideally with good access to M4 and booked in for 2 seperate nights in the same week. We had one larger room in the annexe and then a smaller room in the main building. Be aware that the annexe building does not have a lift. Hotel is on a busy road but we weren't bothered by outside noise and we slept very well. The hotel has fresh, modern decor throughout, is clean,comfortable and very efficiently run. All staff were friendly and welcoming. Breakfast was good value, entirely self service with plenty of fresh hot and cold options. Great transport links - tube and bus nearby and a great variety of cafes, bars and restaurants almost on the doorstep. We will certainly stay here again when we need a London stopover.

I didn’t actually stay at the Best Western Chiswick Palace, but I booked on behalf of a colleague who was working in the area. Unfortunately there was a mistake with my booking and some confusion so he didn’t end up staying but the hotel deducted the payment from our card. Upon speaking with the manager Soren, we quickly resolved the issue. I just wanted to say how helpful Soren was, he was very polite and understanding. Excellent customer service! Thank you.

I had the good fortune to stay at this hotel during a business trip to London recently and was pleasently surprised by the price, staff, cleanliness, and service. The standard was way above my expectations for the price. If you want a knot hole to the west of London to stay at please do yourself a favour and stay here. It has everything around it that you could possibly need and is a good base for a visit. I

Reception staff were lovely and friendly and were able to give us our two rooms next to each other and even an hour early. We were in an annexe and my room facing the room was very spacious and very clean. Towels, toiletries, hospitality tray and air con were all great. The only odd thing was that there were no bedside lights, so when reading before falling asleep I was in full glare of a ceiling full of spotlights, hoping no pilot would mistake room 67 for Heathrow. The double bed was huge and very comfortable. I know from previous stays that I prefer breakfast out of the hotel and there are plenty of places on the road outside. We like Outsider Tart a few metres away. We would recommend this hotel as very convenient for coming from the M4, parking onsite, a short walk to Turnham Green tube and lots offering options on Chiswick High Road. All in all it is good value too.

Stayed here on business the room I stayed in was in the main building and was fine for the time I was there. My colleagues had rooms in a separate building and they had basement rooms which were not so good as they were a little tight on space. Car parking is pre-booked so make sure you do! Also entrance into the main car park is very narrow, so if you have a larger vehicle you may want to request parking around the corner in front of the separate building. Breakfast is self service and a good spread, there were no evening meals available and the bar is also the reception desk, that said there are plenty of eating choices very nearby so no excuse not to try them. All in all a comfortable stay, I would stay again on business but ensure I am in the main building.

Birthday weekend away to see some sights, and this hotel provided the ideal base. Clean and tidy the double room was not large but was fine for the two night stay, and very well placed to jump on a tube into central London.

Quite good hotel. Rooms well equipped, could be a bit larger. Coffee maker in each room. Hot breakfast. Friendly staff. Centrally located in Chiswick. About 25 min walk from Gunnersbury station. Lots of restaurants around.

71-73 Chiswick High Road London England

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge
  • 24-hour front desk

Located in Chiswick within 2 miles (3 km) of Hammersmith Apollo, Best Western Chiswick Palace & Suites is within a few miles (5 km) of other popular sights such as Royal Botanic Gardens. This 88-room, 3-star hotel has a bar/lounge along with conveniences like free in-room WiFi and free self parking. Also close to this London hotel are Westfield London Shopping Centre and Kew Palace.


For your convenience, a buffet breakfast is served each morning for a fee. Quench your thirst with a drink at the bar/lounge.


The 88 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms offer hair dryers and free toiletries.

Property features

At Best Western Chiswick Palace & Suites, guests have access to free WiFi in public areas, coffee in a common area, and a computer station. Free parking is included with your stay. The 24-hour front desk has staff always at the ready.

Room options

Standard Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Studio, Multiple Beds, Non Smoking, Kitchenette

King 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 836 reviews