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Holiday Inn Express London - Southwark

3.0 out of 5.0

Recent guest reviews

Wrote to the staff a few days before travel and again 1 day before travel if I could check in early. They said no guarantee which I understand. As I was landing at 5am and had an 11:30am meeting so I told them to email me in the morning if no room was available so I can checkin at one of the airport hotels for a few hours. No email was sent and I reached the hotel at 6:30am. No room was available so I had breakfast and stayed in the lobby for a few hours. Around 9am I saw a number of people checking out. I asked the lady receptionist that I would need to change for my meeting so please if a room becomes available, please let me know. She said agitatedly that even if the rooms were available she won't send in the cleaners before 11am. I had no option but to shave, change clothes in a cramped toilet near the reception. I asked the lady when I had informed the hotel couple of days in advance and also a day before about my request to email me about room availability in the morning, why was no email sent to me. To which she said unapologetically, no don't worry, we will add points to your IHG membership. This is a basic hotel with not many amenities. On the third day, they didn't supply the shampoo/ bath soap. Service is average to poor. Same average breakfast everyday, no change at all. After second day becomes very boring.

I complained to the staff that the Bed was too hard to sleep on, The room smelled of cigarettes and for a non smoker that was horrible the toilet /bathroom smelled of sewage.

Clean, good space, the staff was very nice, the underground is near and the bus station too

Last night I requested the staff to give me a wake up call at 4am, and at the same time asked them about how to take the underground train to Hethrow airport. A staff, sounded experienced, seemed to be the guy that other staffs went to for information, told me that I could take the tube from Southwark to Hethrow airport which would take about an hour. I was glad to know that and planned to take the underground tube this morning. I DID NOT GET A CALL UNTIL TEN TO FIVE AM (4:50AM), about an hour late! That same guy said "I'm sorry, I was too busy". I jumped out of bed and was down stair in 10 minutes. He then directed me to the Southwark station. I walked there, took 10 minutes, the station was not even opened at that time. They would open at a later time like around 5:30am. There was no taxi in that area, I had to walk back (another 10 minutes) to the hotel and then had no choice but to catch a taxi. By the time I was in the Taxi, it was close to 6:00am. My plane was scheduled for 7:45 internatinal flight. I should be at the airport 2 hours before the flight. The Taxi cost me 64.80 pounds compared to 4.5 pounds that I could have paid to take the underground tube, not to mention I arrived late to the airport to a long line of passengers and endured a very anxious and stressful time.

103-109 Southwark Street London England

Hotel highlights

  • Walking distance to Tate Modern and Globe Theatre
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in London City Centre, Holiday Inn Express London - Southwark is within a 5-minute walk of Tate Modern and within 15 minutes of other popular attractions like Globe Theatre. This 136-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and a 24-hour business center. Borough Market and Royal National Theatre are also within a short walk.


Dining

Free hot/cold buffet breakfast is included with your stay. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All of Holiday Inn Express London - Southwark's 136 rooms are air-conditioned and have an array of amenities, including sofa beds, coffee makers, and phones. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers. Rooms also include desks.


Property features

Holiday Inn Express London - Southwark offers free WiFi in public areas and a 24-hour business center. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables.

Room options

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, Non Smoking

Twin 1 | Sleeps 2

Room, Non Smoking

Twin 1 | Sleeps 1

Room, 1 Double Bed, Accessible

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 1020 reviews