The check in was disappointing. I travel A LOT for pleasure and work and this was the only hotel that would not allow us to check in earlier than 4PM. I checked in with the personnel at 2PM, 3PM and 3:53PM and the rooms were not ready. Miraculously at 4:01PM rooms were ready. That seemed fishy to me.
Staff was very attentive and helpful. Hotel is conveniently located within walking distance. We loved the heated pool, hot tub and mini golf. Breakfast was great with a variety of hot and cold items available.
Our stay was great. My only recommendation is that the pool be heated. Even though the highs were in the 80s and up to 90C the pool was very cold. Heating the pool would make it a much more enjoyable pool experience - and it would extend the number of swimming days in the year for guests. I think it's highly worth the capital investment...but regardless we had a great stay and will come again.
Nothing not to like. We are pleased.
The grounds, the play area, the pools and the staff were all great as was the complimentary breakfast.
It was very nice but they need to upgrade their beds
Quick walk into town, great breakfast
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Icicle Village is a nice property that is walkable to town. When we tried to check in at 2pm which was 2 hours early they gave us free mini golf for 4 since our room wasn't ready. Also close to the Alpine Wilderness hikes which we love!
Friendly and accommodating staff. Has everything you could ask for on a Family vacation.
The front desk staff was very helpful and friendly.
We loved the beauty, charm and cleanliness of the Icicle Resort!
Even with Phase 3 in pandemic, breakfast and restaurant were excellent. A few blocks from downtown allowed quietness to the area. Recommend.
Icicle Village Resort places you next to Okanogan-Wenatchee National Forest and Leavenworth Summer Theater. This 161-room, 3.5-star hotel welcomes guests with free breakfast, a full-service spa, and an outdoor pool.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
45-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include refrigerators, microwaves, and coffee makers. Change of towels is available on request.
At Icicle Village Resort, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and an outdoor tennis court.
The check in was disappointing. I travel A LOT for pleasure and work and this was the only hotel that would not allow us to check in earlier than 4PM. I checked in with the personnel at 2PM, 3PM and 3:53PM and the rooms were not ready. Miraculously at 4:01PM rooms were ready. That seemed fishy to me.
Ioana, I apologize your room wasn't ready ahead of our check in time of 4pm over the memorial day holiday weekend. While we endeavor to try to accommodate all of our requests, unfortunately sometimes the rooms just aren't ready early. I regret that the timing of the room being done right at the check in time looked suspicious to you, but I hope you're willing to give us another chance in the future.Sincerely,
Thank you for staying with us! Auf wiedersehen!
Staff was very attentive and helpful. Hotel is conveniently located within walking distance. We loved the heated pool, hot tub and mini golf. Breakfast was great with a variety of hot and cold items available.
Thank you for staying with us! We're thrilled you had a lovely stay. Schönen Tag!
Our stay was great. My only recommendation is that the pool be heated. Even though the highs were in the 80s and up to 90C the pool was very cold. Heating the pool would make it a much more enjoyable pool experience - and it would extend the number of swimming days in the year for guests. I think it's highly worth the capital investment...but regardless we had a great stay and will come again.
Thank you for staying! Auf wiedersehen!
Nothing not to like. We are pleased.
Thank you for staying with us! Auf wiedersehen!
The grounds, the play area, the pools and the staff were all great as was the complimentary breakfast.
Thank you for the kind words! Auf wiedersehen!
It was very nice but they need to upgrade their beds
Thank you for staying with us! Auf wiedersehen!
Quick walk into town, great breakfast
Thank you for the kind words! We hope to see you again!
Simon,Thank you for staying with us! Auf wiedersehen!