Hotel was beautiful, very clean and pools were amazing
Would definitely go back. Outdoor pool was awesome. Negatives were Kleenex in room was empty, no cups for in room coffee and the towels in the room consisted of 3 bath mats and 2 hand towels which were not fun after taking a bath.
Indoor and outdoor pools and kids play area and arcade were the highlight. Everything else service wise sucks. Breakfast and checkin was subpar. Starbucks doesn’t take gift cards. Asked for more towels and toilet paper and had to get it myself because they never brought. Lady at the breakfast was literally sleeping. Checkin the southeast Asian lady couldn’t check me in for half an hour because she mixed up the spelling of my name. Room view was facing a wall.
Bar staff was very inadequate. Slow service to take our order and even slower to get very simple food order on a night that in the bar had only 3 couples. And as i was waiting for my food they made other mistakes that they had no problem giving away free drinks for the wait or incorrect order being given out. A BIG lose for the hotel but since it not coming out of their pockets they don't have a problem to give it away. Asked for extra pillows at the desk and we were told they had none. We had to ask the cleaning staff in the morning for clean towels for a 6 day stay. Also while we were in the hot tub a mother of three was talking to other people in the tub and said she wasn't a guess of the hotel but lived in town and just wanted to use the pool with her kids. If she did it once she'll do it again if she hasn't in the pass. Where's security on the property to control this?
Everything was perfect
Nothing to write home about. The pool needed to be cleaned
Don't stay here. There were people setting off fireworks in the parking lot and kids running up and down the hallway screaming and slamming doors until 2 am. Just don't do it.
They had a few areas for kids that were a nice surprise.
Such a nice looking hotel on the outside. The room was clean and nice as well, but the one girl who checked us in was horrible. We had 2 rooms booked only gave us one room at the time and we had to go back because when we went to open the key card book there was only 1 room written down. Even after she confirmed with us that we had 2 rooms. She also told us to take the first set of stairs to go to our room. Meanwhile we had bags, 2 kids in strollers and everything else to carry. We struggled up the stairs and a man who was wearing regular clothes said he worked there and helped us out asked who told us to take the stairs here when they have elevators in the back? He then asked who told us about the steps and once we said the girl at the front with dark hair he said "ohh yea she's not the best". Then when we checked out we were waiting inline and she took someone who just walked up to the line ahead of us as if we were not even standing there waiting! She had her sunglasses on top of her head and sipping coffee as if she was still trying to wake up at work. It looked horrible for someone to be doing that working at the front desk of a hotel. The pool had centipedes in it which was very gross! We took our kids to the spray park in the back which was nice. Other than that it was a nice place to stay, just very confusing to figure out how to get around the hotel especially because the lobby elevator did not go to rooms in the 400's.
Room was not ready on time. Unsimpathetic, unhelpful person at registration
Beautiful hotel! Will be going back soon.
Perfect location to visit around. Indoor and outdoor swimming pools were great. No cleaning service in room during stay. No breakfast when it was advertised as included.
the hotel staff is a bit pretentious, the hotel is renovated but the hotel is not air conditioned. i booked the hotel for the kids play area but without ac you can’t stay in the common area for very long. when i asked the staff about the lack of ac i was told it’s always hot. so they didn’t offer to make my stay pleasant. the room was clean but the ac unit is extremely loud so made it difficult to sleep well. staff never offered to fix or apologize for the unpleasant stay
The location was good. The beds were comfortable . The room was dirty, the indoor pool was dirty. There was nothing available in the way of food not even coffee. You had to ask for supplies daily this was due to COViD. The water was shut off for over 1/2 hour. There was no microwave in the room. Overall the hotel was not clean or worth the money. We will not return .
Great hotel. It was clean, quiet and comfortable. I would stay here again and recommend to others.
Nice hotel but did not enforce mask wearing and did not enforce social distancing in public areas. On Saturday evening the hotel hosted an outdoor party (music, chairs etc) attended by several hundred people with minimal mask wearing and no social distancing. Management did not take any responsibility to enforce their own rules. Be careful.
Beautiful, clean and friendly , under construction but even like that it was clean, very nice size room
Wyndham Lancaster Resort & Convention Center places you within a 10-minute stroll of popular attractions such as Dutch Wonderland and Tanger Outlets Lancaster. This 3.5-star resort has 317 guestrooms and offers conveniences like a restaurant, a golf course, and an indoor pool.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Wyndham Lancaster Resort & Convention Center's 317 rooms provide refrigerators, coffee makers, and safes. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include ironing boards and desks. Housekeeping is available on request.
Wyndham Lancaster Resort & Convention Center features a golf course, an indoor pool, and a gym. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this golf resort include free WiFi in public areas, a conference center, and a business center.
Hotel was beautiful, very clean and pools were amazing
Would definitely go back. Outdoor pool was awesome. Negatives were Kleenex in room was empty, no cups for in room coffee and the towels in the room consisted of 3 bath mats and 2 hand towels which were not fun after taking a bath.
Indoor and outdoor pools and kids play area and arcade were the highlight. Everything else service wise sucks. Breakfast and checkin was subpar. Starbucks doesn’t take gift cards. Asked for more towels and toilet paper and had to get it myself because they never brought. Lady at the breakfast was literally sleeping. Checkin the southeast Asian lady couldn’t check me in for half an hour because she mixed up the spelling of my name. Room view was facing a wall.
Bar staff was very inadequate. Slow service to take our order and even slower to get very simple food order on a night that in the bar had only 3 couples. And as i was waiting for my food they made other mistakes that they had no problem giving away free drinks for the wait or incorrect order being given out. A BIG lose for the hotel but since it not coming out of their pockets they don't have a problem to give it away. Asked for extra pillows at the desk and we were told they had none. We had to ask the cleaning staff in the morning for clean towels for a 6 day stay. Also while we were in the hot tub a mother of three was talking to other people in the tub and said she wasn't a guess of the hotel but lived in town and just wanted to use the pool with her kids. If she did it once she'll do it again if she hasn't in the pass. Where's security on the property to control this?
Everything was perfect
Nothing to write home about. The pool needed to be cleaned
Don't stay here. There were people setting off fireworks in the parking lot and kids running up and down the hallway screaming and slamming doors until 2 am. Just don't do it.
They had a few areas for kids that were a nice surprise.
Such a nice looking hotel on the outside. The room was clean and nice as well, but the one girl who checked us in was horrible. We had 2 rooms booked only gave us one room at the time and we had to go back because when we went to open the key card book there was only 1 room written down. Even after she confirmed with us that we had 2 rooms. She also told us to take the first set of stairs to go to our room. Meanwhile we had bags, 2 kids in strollers and everything else to carry. We struggled up the stairs and a man who was wearing regular clothes said he worked there and helped us out asked who told us to take the stairs here when they have elevators in the back? He then asked who told us about the steps and once we said the girl at the front with dark hair he said "ohh yea she's not the best". Then when we checked out we were waiting inline and she took someone who just walked up to the line ahead of us as if we were not even standing there waiting! She had her sunglasses on top of her head and sipping coffee as if she was still trying to wake up at work. It looked horrible for someone to be doing that working at the front desk of a hotel. The pool had centipedes in it which was very gross! We took our kids to the spray park in the back which was nice. Other than that it was a nice place to stay, just very confusing to figure out how to get around the hotel especially because the lobby elevator did not go to rooms in the 400's.
Room was not ready on time. Unsimpathetic, unhelpful person at registration
