Homewood Suites Lancaster3.0 out of 5.0
Recent guest reviews
We had a very good experience at this hotel and would recommend it to anyone else staying in the area. The hotel was very clean and the staff was very friendly. Complimentary breakfast and the evening social buffet with beer and wine were an added bonus.
This was the cleanest, nicest Homewood Suites we have visited. Burgers and salad at the "reception" was enough to fill up our hungry family of six. Great breakfast. Pool was large, clean, and a highlight of the stay.
reservation was misleading on the suite , had bugs both alive in the bed and dead on top of the fridge. Management did not care about our complaints - Now it gets worse - We try calling Hilton honors as we are driving looking for a hotel but no one understands us or where Lancaster PA. is ? She is a foreign speaking woman with a very tough accent. So I hang up and again get a very hard to understand lady who has no idea how to spell Lancaster even though we try spelling it to her several times. Frustrated to no end we hang up. This is Hilton Honors Member services? What a joke. This ruined our vacation , had to drive home - Hilton has let us down for the very last time. Homewood suites should be ashamed of themselves ! The treatment and poor customer service should not be tolerated by a Hilton hotel or a Hilton Honors member - We will not let this go. We cannot get back a family vacation. Someone needs to compensate and rectify this very ugly problem.
On business trip had to stay a night in Lancaster, and this is where I will stay again when traveling that area. Front desk staff courteous, friendly. Room clean and quiet. Easy access to Park City mall, lots of restaurants nearby, only a couple of miles from downtown.
Although pricey per room, a group can really take advantage of the space and sleep 3 or more people in a room so it is not pricey per person. A full size fridge and lots of space let's a group go into one room and sit down and watch a movie. Great for sport travel teams.
Stayed here previously and find the accommodations very good. That's why we stayed here again. Close to all area activities and amusements. Gas station and restaurants right across the street. Would stay here again if back in Lancaster, PA.
My Mom and I stayed at this hotel for a week during our vacation and had a wonderful experience. The staff were outstanding, the room was immaculate, and the service was 5 star all the way. I highly recommend this hotel to everyone who wants to stay at a 5 star hotel without the 5 star rates, and receive top notch service.
Even thought we experience a small problem, the staff, the room were excellent. Especially the front desk staff. they were professional, but at the same time they will friendly and you felt that they were honored and happy that you chose their hotel above all the others in the area. the problem was they forgot to clean our room one day. when we return that night and called the front desk, they were willing to get someone to do it.. all we asked for was clean towels. They brought them up to the room immediately and apologized and you could see in the gentleman's eyes that he meant it from his heart. I own a business and customer service is always number one. We all make mistakes, but it is what happens after that that you remember and tell others about.. We were completely satisfied that this was just a mistake. and the service they gave us once we called them was great
Having a kitchen with appliances is so helpful to maintain some routines and to provide options when you have leftovers or would like to keep some other food options. The complimentary breakfast is very good with many selections and a variety of options. During the week, the social hour offers a nice "snack" which you can really make into a meal. Overall, it is very nice, but is is a bit costly. However, I don't mind paying for good service, a clean room, and convenience.
I really loved the staff. Everyone really seems to enjoy where they work and that shows in the teams friendliness and professionalism. The maids and the men that work here always went out of their way if we needed something. The rooms were so clean and the food was delicious. Linda the Sales Manager is the sweetest lady ever. I just wanted to take her home with me. She is so sweet and accommodating . Chris at the front desk was super sweet as well.I had never heard of Homewood suites and now I cannot wait to return someday. My experience here far exceeded that of The Eden Resort. My daughter got A nasty rash from their pool. Thank you so much to Linda and her team. We were treated like family from arrival to departure.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Free airport shuttle
Located within 2 miles (3 km) of Longs Park, Homewood Suites Lancaster places you within a few miles (5 km) of Franklin and Marshall College. This 98-room, 3-star aparthotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. Clipper Magazine Stadium and St. Leo the Great Catholic Church are also close to this Lancaster aparthotel.
Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 98 air-conditioned apartments feature kitchenettes and space to spread out with dining areas and sitting areas. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are also standard.
At Homewood Suites Lancaster, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and a free grocery shopping service.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 487 reviews