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Lancaster Marriott at Penn Square

3.5 out of 5.0

Recent guest reviews

Great location hotel was nice but rooms and halls need a makeover

Loved the room and the location.. The only problem I had was you're paying good money to stay here and don't even get a discount for parking there. Pretty ridiculous. For that reason I won't stay here again, but it was a nice hotel in a good location. ($30 per day for valet & $18 per day self parking)

Arrival--no baggage assistance and no valet for parking Room--nice, but right over swimming pool and had heavy chlorine odor Valet Parking--$30/night is very high for Lancaster, Pa. I get lower in downtown DC Staff was not empowered to make any adjustments...."That's what it is" These folks are relying on their downtown location.

I was really surprised by how nice and elegant the Hotel was. Room was great and staff was friendly with all of us. The hotel restaurant was very nice and trendy. We stayed with family which included kids under 5 and we were all very happy even the little ones.

Nice room. Comfortable beds. Water was, at first, a little rusty but later clear. Walls were a little thin the couple next door could be heard quite clearly "celebrating" Valentine's Day. Food was good. Breakfast buffet was our favorite. The lamb for dinner was "enh".

Very friendly staff that went out of their way to make every thing " perfect " for our family wedding. We even had a few extra out of town guess that they found space for with all the business meeting being held that week . Downtown location close to old farmers market and many antique stores > Do yourself a favor and just walk around going north, east & west from from the front door many new places and sounds await you.

Hotel is in a beautiful location. The only downside for me was that I went to get a quiet getaway...and there was a rock music festival going on at the hotel, THAT night! Thankful for ear plugs. Hotel was nice and staff were friendly. Was disappointed that no breakfast was provided.

Stay was wonderful and staff was excellent! Very helpful from bringing in our luggage to restaurant recommendations.

Great place for Franklin and Marshall parents to stay!

Parking too far away and cost $15.00 per day First time I have ever had to pay for parking in a hotel. Very unhappy! will not be going back.

The hotel is beautiful inside and out. As my memory serves, the lobby entrance has a grand, sweeping feel to it. They took good care of us, too. The man at the front desk comped us free parking in their deck for the weekend just because he and I both had unique last names. I didn't even ask for it -- he just hooked me up. There were free whoopie pies (a Lancaster treat) in a basket at the desk. That was a nice touch. Finally, the price was right. We stayed in the hotel over the weekend leading up to New Years 2013. The room cost about $130 per night, which we thought was decent for holiday.

This was our 3rd time at the Marriott at Penn Square. The staff was as friendly as always. We requested a rollaway bed on this trip, and my mom said it was the most comfortable rollaway she has ever slept on!

Staff was extremely friendly and efficient. Room was large, bed comfortable and wonderful view from the 16th floor. Conveniently located right in the center of Lancaster, with lots of historical buildings nearby. Good area to walk around in.

no hot water. elevators are tough to use. got a note under my door saying they were taking 50% off my bill and never did.

TV service was out; though they were prompt in come for evaluation of the TV, they took long to replace the TV so we eventually cancelled the replacement. They offered to change us rooms but that was quite uncomfortable as we were all unpacked. They should have offered something different like breakfast or something as we did not have TV service at all during our stay. Great location.

The hotel itself is beautiful, as was the room - BUT it was expensive; the area around the hotel was less than desirable; the restaurant food was very disappointing and expensive; and there wasn't anything nearby to do! The Farmer's Market was a block away, but closed at 4 pm and our check-in time was 4 pm, so we didn't get there. The ride home was good (30 East) with the outlets and restaurants. We will definitely visit Lancaster again, but at a hotel more centrally located to the activities - like maybe the Steamboat!

Check in was nice and easy. We didnt have a problem with parking as others stated. We parked in the public garage in a spot reserved for the marriot and handed the ticket to the receptionist in which she stamped and for $16 gave us access to come in and out for 24 hours. The rooms were extremely clean and comfy! The hotel is in a great location we walked around and had coffee at the Prince Street cafe. Everything is also in a close driving range. The October blizzard messed up our plans but we made the best of it. Only minor issue was the price of movie rentals they are just about the same price as actually buying the DVD! And the fee for Wifi is a little pricey in 2011 it should just be free! But all in all, I would recommend this hotel.

My husband and I traveled to Lancaster for a quiet, relaxing weekend getaway. We booked a hotel room at the last minute and were very pleased with the amenities that the receptionist had disclosed to us. We were asked if we would like to add breakfast to our hotel stay for an additional $10 per day. The receptionist told us that this would be available to us in our hotel room. We did not find out this was incorrect until we had already been charged for room service. After asking the hotel staff we were informed that we would have to redeem this by dining in the hotel's restaurant. If we would have known this we would not have accepted the offer because we were not expecting to leave the hotel room early in the morning and dine publicly. Also, we were told that the hotel had free parking. During check-out we found out that this was incorrect. Parking is $16.00 per night. None of this information was disclosed to us during check-in as it should have been. While checking out I disclosed my concerns with the person at the front desk. She seemed unempathetic and did not wish to accomodate us until I told her that we planned to return in May and probably would not stay there upon our return. At that time she gave us a free day of parking. Also, it would have been nice if we were informed that most all attractions in the area are closed on Sunday, including the spa located inside the hotel. Overall our experience was fair. The best part of the hotel was the heated indoor pool and the comfortable bed, which by the way, we found a bottle of make-up within the sheets the second day of our stay which was completely disgusting. It is possible that as a last resort we will return to the marriott at penn square but most likely will shop around for another hotel when we return to Lancaster.

My husband and I are from Lancaster PA but have lived about 80 miles away for the past seven years. We come home every couple of months to visit family and friends, but seldom spend time in the downtown area. We travel often but decided to treat ourselves for Christmas and stay at the brand new Marriott in the center of town. The staff was very accomodating, the room was spacious, clean and very comfortable. We ate at the restaurant and were very pleased with the service and the food. It is a well-appointed hotel with an immense lobby area and the Christmas decorations were beautiful and in good taste. The only downside I see concerns the TV in our room. It's large and very nice, but they need to have a printed channels card. There are so many channels (a good thing) that you can never remember them all and the way to find a channel you want was very aggravating. Except for that minor item, I would highly recommend this hotel to one and all.

Went to the American Music Christmas show, show was great, stayed at the Marriot Hotel in Penns Grant, 15min drive from Show, but worth the drive, service was great, restaurant was accomodating, we had a large party of 17 and they were able to accomodate us. Overal great customer service..

25 South Queen Street Lancaster PA

Hotel highlights

  • Onsite dining
  • Spa
  • Indoor pool
  • Fitness center

Located in Historic Downtown Lancaster, Lancaster Marriott at Penn Square is next to Heritage Center Museum of Lancaster County and Central Market. This 297-room, 3.5-star hotel has a restaurant, a full-service spa, and an indoor pool. Fulton Theater and Lancaster Quilt & Textile Museum are a short walk away.


Dining

Start your day off with continental breakfast, available for a fee. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

All 297 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Climb into the pillowtop bed for a pleasant night's sleep. Other standard amenities include safes, ironing boards, and desks.


Property features

At Lancaster Marriott at Penn Square, guests enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is available for USD 35.00 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include a spa tub, WiFi in public areas, and a meeting room.

Room options

Deluxe Room, City View, Corner

Full 2 | King 1 | Sleeps 2

Standard Room, City View

Full 2 | King 1 | Sleeps 4

Guest reviews for Lancaster Marriott at Penn Square

Everyone (3) Couples (8) Business (2) Family (7) Other (2) Friends (6)
3
Everyone

Great location hotel was nice but rooms and halls need a makeover

By on Sep 17, 2017

4

nice hotel

Everyone

Loved the room and the location.. The only problem I had was you're paying good money to stay here and don't even get a discount for parking there. Pretty ridiculous. For that reason I won't stay here again, but it was a nice hotel in a good location. ($30 per day for valet & $18 per day self parking)

By , from NJ on Oct 11, 2016

2

great location....missing attention to details.

Everyone

Arrival--no baggage assistance and no valet for parking Room--nice, but right over swimming pool and had heavy chlorine odor Valet Parking--$30/night is very high for Lancaster, Pa. I get lower in downtown DC Staff was not empowered to make any adjustments...."That's what it is" These folks are relying on their downtown location.

By on Aug 25, 2016

5

awesome place to stay with family!!

Families

I was really surprised by how nice and elegant the Hotel was. Room was great and staff was friendly with all of us. The hotel restaurant was very nice and trendy. We stayed with family which included kids under 5 and we were all very happy even the little ones.

By on Aug 25, 2015

4

valentine's day stay

Couples

Nice room. Comfortable beds. Water was, at first, a little rusty but later clear. Walls were a little thin the couple next door could be heard quite clearly "celebrating" Valentine's Day. Food was good. Breakfast buffet was our favorite. The lamb for dinner was "enh".

By on Feb 17, 2015

5

wonderful place to stay

Families

Very friendly staff that went out of their way to make every thing " perfect " for our family wedding. We even had a few extra out of town guess that they found space for with all the business meeting being held that week . Downtown location close to old farmers market and many antique stores > Do yourself a favor and just walk around going north, east & west from from the front door many new places and sounds await you.

By on Jun 7, 2014

4

nice place but wrong timing

Singles

Hotel is in a beautiful location. The only downside for me was that I went to get a quiet getaway...and there was a rock music festival going on at the hotel, THAT night! Thankful for ear plugs. Hotel was nice and staff were friendly. Was disappointed that no breakfast was provided.

By on Apr 29, 2014

4

aqs convention

GetawayWithFriends

Stay was wonderful and staff was excellent! Very helpful from bringing in our luggage to restaurant recommendations.

By on Mar 23, 2014

5

college visitation!

Families

Great place for Franklin and Marshall parents to stay!

By on Oct 1, 2013

2

over priced

Couples

Parking too far away and cost $15.00 per day First time I have ever had to pay for parking in a hotel. Very unhappy! will not be going back.

By on Aug 26, 2013