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Sunway Resort Hotel & Spa

4.5 out of 5.0

Recent guest reviews

It was good that our room was upgraded to the executive floor and we can be better served. We also appreciated that they arranged two queen side beds for us since we are in a family of two adults and two kids. The overall condition of the hotel room and the hotel staff is acceptable. The only issue is that customer would expect more when paying over $150-USD for a normal room, considered the living standard in Malaysia. The hotel is old and we can't see any major renovation in our room. The window frame in the bathroom was rusted. There were stain on the bathtub curtain. The toilet has even mild moldy smell, though not very serious. In all, I would say IT USED TO BE a good hotel!

We picked this hotel as it provides a good deal which includes tickets to Sunway Lagoon Theme Park and direct access from the hotel. Upon arrival we were taken up to the club lounge to check in and everything went smoothly. I had booked into a Junior Suite as that has a couch with a trundle bed for the kids and a tv between the main area and bedroom nook which gives a bit of privacy, there is also an extra tv where the couch is, this particular room works well for our family but instead they upgraded me to an Executive Suite. The room ended up being one large room with only one tv, the room was dated and in need of a refurbish, there was no couch for the children to sleep on and they were only going to provide one rollaway bed. After querying why we couldn't have a junior suite that we booked they informed us that there was none left and after we disputed the bed situation they kindly gave us another rollaway bed. The club lounge for evening drinks is very minimal and the food average and could be so much better. The Buffet Breakfast establishments are large and ok. The pool is nice and enjoyable. The access to Sunway Theme park is great and makes for a fun day. The shopping centre next to the hotel is fantastic. Overall, we had an average stay at this hotel, the attractions around the hotel are good but the hotel needs to be renovated and the club lounge needs an overhaul.

The reception charge me the tourism tax even me tell him that it been when i pooked it through booking, the breakfast doesn't have that much of options the only thing good in that hotel is the park i wont try it again

This is a nice place to stay. The property is very well maintained. I was especially very impressed with the Piano player in the lobby Jaime James - a very friendly person and plays awesome music. Do stop by to say hello to him.

i never regret to have choose this place. i really enjoyed my stay there with my family. what i love the most is the choices of food for the breakfast buffet from chinese to malaysian to english to arab to lebanese all are good

5 Star price point but not 5 Star hardware. Service is good. Fast check in and attentive bellboy. Hardware wise just horrible. Busted shower head, seriously stained bath tub with molds, water leaking iron. The iron not only leaking water all over my shirt it’s also a total hazard when the water is in contact with iron wire. On top of that, they took over 20 mins to send bottled water and iron replacement to the room.

Great hotel if you are visiting Sunway lagoon, The view of the Park is wonderful, The staff are so nice and the breakfast was great . Next to a shopping mall. Great for both kids and adults , You can go to sunway lagoon in the morning go back to your room and take a nap or rest then go back to the park with the same ticket.

This hotel is becoming something of a faded star. But has some redeeming features. As I write this review I’m sitting in my room wondering when the hotel wide fault with the cable tv will be fixed it’s been on and off for 24 hours. This is a grand property built at that time about 20 years ago when it was uber fashionable for 5 star luxury hotels to have a slightly over the top kitch theme. Well they hit that mark well here. Although I have seen better examples ( Mulia hotel Jakarta ). This is not a bad place to stay if you just wanna hang out in the fun park and the shopping mall. But beyond that not much going in the hood round here. Only worthwhile for business guests if you business is based in the Sunway area or you don’t mind the 60 min commute from the CBD. Rooms are very good size many with useable balcony over looking the gardens . But the age of the property shows in the rooms which thanks to all the knocks , dents and scratches , have taken on a shabby chic style. The staff are professional well trained , they know how to run the show. Food is a fairly strong point here . They cover all the usual world cuisine standards. One nice bonus, as the hotel targets a middle eastern gulf state clientele they have a fairly extensive menu to suit middle eastern tastes and it’s tasty. It’s a personal fav of mine to tuck into a few dishes while watching tv and sipping a beer. Overall this hotel still stacks up but just be aware of what the place is now interms of its age and its location relative to the down town area.

Ive been coming to sunway reasort and spa hotle since 2009. Ive alway looked forward to come back ...i love every there ..specialy the service and the friendly staff..i would like to thank mr alaa the chef..for the amazing food ..and would like to thank mr dawoud for looking after me and my friends wile astaying there...and i would like to thank miss kasthary from club loung for awonderful service ..and lida as well...so many to maintion....but over all like i said its abeatiful place and ill b back soon. Gabby

Very impressive exterior and lobby. Feels like entering a palace with its scale and decor. The rooms were bit outdated and needed renovation. It appears the hotel is renovating its guest rooms in stages judging by some of the notices. The bathroom is spacious and clean. It appears they may have renovated the bathrooms first. The hotel had connected passages to the theme park entrance and the shopping centre, and the concierge sells discounted tickets to Sunway Lagoon for the guests. The buffet breakfast was impressive in its scale and variety. Check-in and check-out was very slow. Not sure why, as the staff seemed efficient enough. Possibly, guests have a lot of questions about the theme park and shopping centre?? They also provide about 30-40 vouchers for the adjacent Sunway Shopping Centre. I found them quite useless as the offers and discounts were really cheap and have conditions that did not meet our requirements. The staff were friendly and professional. Worth a stay if you are visiting Sunway Lagoon.

Persiaran Lagoon, Bandar Sunway Petaling Jaya Selangor

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Sunway Resort Hotel & Spa places you next to Sunway Lagoon Theme Park and within a 10-minute walk of Sunway Pyramid Mall. This 4.5-star resort has 439 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Sunway University and Subang Parade are also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All 439 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free bottled water, safes, and phones are also available.


Property features

Guests of Sunway Resort Hotel & Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 22 per day)—also useful is an airport shuttle for MYR 180.20 per vehicle one way. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this luxury resort include a fitness center, free WiFi in public areas, and 55 meeting rooms.

Room options

Club

King 1 | Twin 2 | Sleeps 4

Junior Suite

King 1 | Sleeps 4

Premier Park

King 1 | Sleeps 4

Executive Suite

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 2162 reviews