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Sunway Resort Hotel & Spa

4.5 out of 5.0

Recent guest reviews

Overall was good. Staff at main lobby entrance should pay more attention to guests who need help with the luggages. Breakfast was good. Plenty of varieties. Prime location and walking distance to some massage parlour across the street.

I celebrated my birthday in this hotel and it was amazing! We spent all day in water park and amusement park and then had an amazing dinner in the restaurant of the hotel! The stuff somehow knew about my birthday and congratulated me all day! I felt like real VIP! The location of Sunway City is perfect to have a small break before your trip in Malaysia or after (it is located pretty close to the airport). Here you can find a big shopping mall where you can buy all souvenirs you need. Trully amazing! It was a great finish of our trip!

this is excellent place to spend with family as the hotel come with a theme park, the rooms are cosy with excellent view service are top class and the room is very huge and spacey that you don't fell like going in a pigeon hole, for whose who love shopping Sunway pyramid has it all from restaurants to boutiques and supermarkets it is just a few minutes walk away

Check in was very efficient. Room was clean, well appointed and very quiet. Shower facilities was more than adequate. Pleasantly surprised by the complimentary free handphone facility for guests. Did not use it but I am sure foreigners would take up the offer. Bed was comfortable and extremely inviting. I was a little disappointed with the TV quality. Picture was at best grainy. For a 5 star hotel I was expecting nothing less than HD. The huge connecting Sunway Pyramid shopping centre had practically everything for shoppers. I will never ever get bored staying here. Will return for sure!

We had the best experience of our lives!!! Everything was 7star, from breakfast buffet to swimming pool. The theme and water park was so much fun, plus they had separate entrance for the park which made it so easy for us and the kids. Thankyou for making our trip worthwhile.

We stayed at the resort last March 22nd. Our experience wasn’t what we were hoping for. 1) knowing that hotel check in starts at 2pm, we called the reception 2 days before arrival and asked for an early check in and got an oral confirmation. We arrived on22nd at 10:30 after an over-night flight. We asked for the room and the answer was room will be ready in 40 mins.we waited in the lobby for that time, we returned back to reception and they said not ready yet it will be in 15 mins..we did the same, this time they mention in 10 mins..4th time i returned, the arab receptionist says not ready yet (65 mins to clean a room, how strange is this!!)..i rexplained that my kids were exhausted and i need the room now as confirmed to me by phone, his reply was even more strange he said “ give me the name of the person who confirmed to you”. I went mad, this is the worst ever welcome i ever had. After 2 hours back and forth fight we got the room key after i strongly requested for refund to immediatelyleave and cancel the stay. This sentence seemed to have moved things faster. 2) we had to personally go and look for our luggage in the storage room as they didn’t give us a luggage tag when they took them fromus on arrival. 3) room 539 was disappointing, carpet with humidity smell. We saw cockroach twice in the room 4) we met same receptionist in the lift corridor, he looked at us without saying hello/how are you today...or any form of greeting..it seems that in this hotel, some of their employees take things personaly when they receive an unsatisfactory feedback. 5) we stayed for 4 nights and every morning we have been having breakfast in the same restaurant in the 1st floor (pool level). Everytime time we were asked for room number and were welcomed in. In our last breakfast at 6:15 am on 26th, we were denied access to that restaurant without valid reason. The restaurant clerk rudely asked us to leave and go to the one in the lobby. Although it was open and breakfast was there and although we explained that we had breakfast in the same place for the past days he insisted that we have to go to the other one. Another strange incident! On the positive: - a superb concierge named Mr. Wan. He is polite, available and advise to the best - food at various hotel restaurants is very good - resort (pool, amusement park....) is truly superb Overall, below a expectation stay. Rooms need renewal. In some aspects the service is not to the desired level. Serious efforts need to be in place to justify the value.

This was my first visit to Sunway Resort and definitely not my last. It is in a great position for access to the airport and the hotel plus the surrounding area gives you so much to do. The rooms are modern, clean and have great facilities. The staff are super courteous without being over the top. Special mentions to Chef Seyed who will make you a special breakfast with any of the ingredients on offer (of which there were plenty), Fatin in the lounge and Fadil in the lobby for their exceptional service.

Loved every minute staying at sunway resort for 5 nights. We requested 2 connecting rooms for our family of 5. King bed and sofa with pull out bed and twin beds On level 5 with balcony. These rooms were fantastic with walk out to garden and private pool. So easy to walk to shopping centre and sunway lagoon theme/waterpark. Breakfast is to die for yummy Thank you everyone at sunway can't wait to come back

Nice stay with nice view of the park. Just one comment, the operator/housekeeping number was not reachable at around 10pm when we tried to call and ask for additional stuff (bottle drinking water). Other than, overall stay was ok.

I visited Sunway Resort on the 29th of January this year, it was my third stay at Sunway with my family and we absolutely loved it. I booked an executive suite and two premier park rooms. The staff at the club lounge were amazing, I had the pleasure of being served by Aliyeh and Mary and they were both lovely and Aliyeh kindly upgraded me to a Premier suite as my Executive suite was not ready and I had to wait a few hours for it, the suite was beautifully appointed and very spacious I LOVED IT. The buffet breakfast was OMG everything was so delicious and all the staff offered excellent service. The location is perfect!!!! a shopping centre right next to with an ice rink, cinemas an arcade and lots of restaurants the kids never got bored. We loved our stay at Sunway and are looking forward to our next one.

Persiaran Lagoon, Bandar Sunway Petaling Jaya Selangor

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Sunway Resort Hotel & Spa places you next to Sunway Lagoon Theme Park and within a 10-minute drive of Subang Parade. This 4.5-star resort has 439 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Sunway University and Taylor's College are also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All 439 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free bottled water, safes, and phones are also available.


Property features

Guests of Sunway Resort Hotel & Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 22 per day)—also useful is an airport shuttle for MYR 180.20 per vehicle one way. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this luxury resort include a fitness center, free WiFi in public areas, and 55 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 2200 reviews