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Hotel Royal Kuala Lumpur

3.5 out of 5.0

Recent guest reviews

This hotel is located at the centre of Bukit Bintang...Jalan Alor is within 5 mins walking distance...All the popular shopping malls are next door and Metro rail is within 2 mins walking in distance only... Rooms are modern and clean...Staffs are professional and very well behaved... Breakfast is very average...

Recommended here for friend and family. I have held Office Lunch and farewell at HRKL on 08/11/2017 and guess what, all the foods were really nice and received goods comments from my colleagues as well. The staffs are friendly and welcoming! Will definitely come again as the location of Hotel Royal is nearby to Pavilion with 10 minutes walking distance.

Recommended here by friends and family. Me and my partner stayed here for 3 nights. Great Location for us as it's right in the centre with easy access to metro and shopping malls. Hotel was comfy and clean. Breakfast was poor however as there wasn't a great deal of choice, that would only be the negative comment I would make

If there would have been any provision of giving minus 100 in ranking I would have given that score for this damn hotel. Staying six nights here was the most disgusting experience of my life. It started from the beginning. I booked it on 20 Aug 17 and the payment date was 23 Aug 17 (pay nothing until 23). When I confirmed the booking on 20, after redeeming my rewards the rent was 691$. On 23, I found that the hotel charged 725 $ from my credit card! I contacted Agoda and they could readily understand it and returned the extra amount charged. On 28 August when we arrived at the hotel for check in the receptionist told that extra Malaysian Ringgit would be charged! I showed her my booking confirmation and receipt copy of Agoda and told that once I paid in full why I had to pay extra bucks? She without showing any courtesy straight away told- that's your problem and you can contact Agoda, but if you have to stay you have to pay! My family was with me, I paid. Then I found that unlike other hotels of KL this hotel doesn't have any floor for the smoking rooms and that was not mentioned at their site while booking. I am a chain smoker and we went to KL for Eid vacation. It ruined my vacation. All the time I had to come down to the ground floor, go outside and smoke. In EU countries hotels are non smoking. But as a frequenter in KL I very well know that all the hotels have separate floors for the smoking rooms. Then came the WiFi issue. This hotel doesn't provide any particular password for each room, it's open to all! So, the speed is worst. Even I failed to browse my emails. Time and again I complained to the authority. They said, its up to the management, it's open and you have to use it like this. Again I have to buy extra internet packages from the mobile service provider (Maxis) thus had to spend more. Next is their room- our one was a family room. At all the hotels the refrigerator for the mini bar is placed keeping the decoration in mind. After having a short rest

The hotel has a superb location!! Right in the centre of all the activity but yet away from the noise. The staff are warm and welcoming! Breakfast spread also was very good. A few earlier reviewers had mentioned that the breakfast was monotonous with the same spread daily, but I disagree. They had a good variation everyday. If I had to visit KL, I would definitely stay at Hotel Royal again!!

Stayed here for 5 nights mainly to see the last Grand Prix. Couldn't be more convenient to shops, restaurants, monorail and many sights. We ate mainly at the night market that serve a variety of delicious food at great prices. 100 myr in taxi from airport which is cheaper than the train providing there are at least 2 passengers. Also there is a free hop on hop off shuttle bus that takes you around the major parts of town. The staff in the hotel are very friendly and helpful, our room had a good view at the front and was kept clean although the maid did not always replenish items such as creamer for tea/coffee, also toilet rolls although they were brought to the room when requested. Breakfast was ok in particular eggs being cooked to your liking however the warming trays that held items such as beans, hash browns etc were always cold. Did not use any other facilities at the hotel as we were always out and about although the pool and gym facilities looked good. A special mention to Jamaican 1605 for being very kind and helpful during our stay.

The city of Kuala Lumpur never disappoints! Regrettably the last F1 GP in the foreseen future. Great shopping, super friendly people, a financial relief after spending a few days in the very very expensive Dubai (from a South African tourist's perspective).

This hotel is very centrally located in Bukit Bintang right next to LOT 10 Shopping Mall and the Skytrain. Also walking distance to Jalan Alor night food market, with a fantastic view from our room on the Petronas Towers and the KL Tower. A great convenience store right across from the entrance (do not use 7-Eleven around the corner - very expensive), and also download the Ube or Grab app on your phone for cheap transport, as taxis and tuk-tuks are very expensive.

Friendly staff and good to average accommodation. Conveniently Located close to the town center, transport routes and shopping areas. Rooms are clean but basic, shower (no bath), a queen bed, a small fridge and a small safe is always handy. A small badly equipped gym and a large swimming pool are also available. Breakfast is very basic but has everything you'd want. 4-star (?) hotel in KL, I'm not sure about that, more like a 3-star in my opinion.

Rm20 for parking regardless of whether you are hotel guest or not. Thats for per entry. In out 4 time? Do the math. And rm150 if you smoke in room. Awesome. Use to be regular here. Becos of the shopping sprees in Sungai Wang plaza. But not anymore.

Room options

Executive Room

Full 1 | Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 760 reviews