Hotel Royal Kuala Lumpur3.5 out of 5.0
Recent guest reviews
I stayed here as a solo female traveller. The location is excellent, just opposites the malls. The room was a bit of a dump. The windows were covered in mould, surfaces covered in dust and under the furniture there were many belongings left by previous guests. The furniture was falling apart. The bed was comfortable until the bugs started to feast. The walls are extremely thin. I could hear every word from the family next door and was woken by their alarm. The hotel organised a tour which was great. I had a private guide who was very safe and knowledgeable. I received poor service at check in. The receptionist were far more interested in a private conversation to acknowledge me and ignored many of my questions such as 'which floor is the restaurant on?', 'what is the wifi password?' The following day, the manager appeared in the lobby and was extremely friendly and welcoming. He greeted me each time I entered and held the door each time I left. It was a fairly busy hotel and felt relatively safe.
The hotel is located just 10mins from Berjaya Times Square and Pavilion, 5mins from Farenheit 88 and 3mins from Lot10. A Giant supermarket is located in Sungei Wang mall just across the road. The monorail station is located 2mins away. The trip to KLCC is a RM4 grab ride away. Indian and Indonesian food can be found at the eateries outside the hotel. Other food can be found at the malls. Family room is newly renovated and fairly well fitted out. One thing though, the hotel should consider subscribing to kids tv channels since they cater to families also. Also, if noise affects your sleep, the lifts can be heard moving from the rooms. Overall, an enjoyable stay at Hotel Royal Kuala Lumpur.
The hotel is located centrally in Bukit Bintang, across Lot 10 mall. Location wise, this is a good choice. However comparing among the other hotels in the area, the room and bed here in Hotel Royal are smaller (queen compared to king size of Istana or Pullman). The bathroom has no tub, only a shower area. And wifi is slow. For a traveler like us who rely on wifi to check areas of interest, it was difficult not to have wifi access in the room. The breakfast spread was also less than what the other hotels offer. Overall, the location is good but you can still pick other hotels in the area with better amenities.
we stopped over in KL for 2 nights to do a bit of shopping. This hotel was in great location with easy walk to malls, and plenty of places to eat, we arrived late at night and went for a walk and heaps of places and shops were open. Friendly and helpful staff. We asked for a room with a view of the towers, and we were not disappointed, it was great, comfortable room, and plenty of space. Conceirge organised our Taxi to the airport for early departure which was great. We would stay here again. We found the Wifi good, we were able to check emails etc with ease. No complaints.
One of my favorites hotel in Kuala Lumpur. The staff are very helpful. I usually took the first flight out of Singapore to Kuala Lumpur for my meetings and would always leave a note during booking time to request for early check-in. The hotel would try their best to accommodate and that's why I always stay at this hotel. Aside, the location is great. It is opposite of Sungei Wang and Lot10. Plenty of local food available in Lot10.
Let's stick to the facts in the order we encountered them: - We booked 11 nights in a Deluxe Room with city view on a 'bed and breakfast' basis; - We were led to our room by a bell-boy and slumped into the beds following an extenuating 9-hour flight and 1-hour airport to hotel transfer. Upon waking up, we realise why the curtains were pulled and closed: we were overlooked by flats from the other side of the road. we were blessed with no new of the sky in whatever angle you would contort yourself, but for about 3 minutes of the day, you could catch a sun ray of about 15mm width. Wow... - The bathroom: There was no soap for the first day. They repaired their mistake and left us with more than needed, a surplus of 11 discs on our last day. Worse: there is mould everywhere in the bathroom: the drain, the tile joints on the wall... plus we have had to call a plumber four times to unclog the toilet over our 11 nights' stay. The mirrors and all surfaces exposed to drips/splashes around sink were never cleaned, as the ceramic-tiled walls of the room which bore the traces of hands from previous clients... Still worse: the water is very hard/scaly, causing me unending itchiness after bathing. - The room. For the reminder, we had purchased a 'city view' room. But upon waking up from our first slumber, we realised upon opening the curtains that there were occupied flats (complete with unmade beds, kitchens and washing machines) just across the road overlooking us... When we displaced the beds to make sleeping space for our two children, we were assailed by dust having gathered over many many years from underneath their previous position. The same dust was on every horizontal surface you can imagine the bed headboard, the night lamps, the TV set, etc. Since we were not guided into our room, it is only on the third day that we discovered the complimentary tea bags and fridge located beneath the TV set (strange placement; it will be from only design contradiction in this hotel). And then the welcoming note: a dusty plastic-coated letter dated in January 2015!!! The air conditioning was too aggressive: it could not be adjusted to a warmer temperature, so it was either too harsh or just had to be switched off. So, I had to wake up at night to ensure that my children were neither bathing in their own perspiration or not blue from cold. The interior architect managed to provide a pair of bed level night lamps, one of which I bumped into and broke with my forehead - it was in GLASS! I was very lucky not to have been cut/blinded by the shards. When the hotel representative came up to reprogram the cards, the first thing he talked to me was to complain about the breakage and the associated reduction in the RM200 deposit made during checking in. He remained completely indifferent and deaf to my concerns about the room and amenities. Same attitude at the reception and over the phone by those who took the calls after more than 15 ringing tones... - The meals area. You are required to recite your room number every single time you come in for breakfast. Even if it’s the tenth time you are coming down for the meal, the Maitre D’ pretends he/she never saw you before, and not even acknowledges your ‘hello’, ‘good morning’ or whatever greetings you may utter. This first breakfast was only a prequel of the highly variable level of warmth the staff can display. Hopefully, the cooks were always great, and the omelette specialists have very good manners. Otherwise, the options are very monotonous – if you want variety, every odd day red watermelon was replaced by yellow watermelon, chicken sausages by jacket potatoes, and that’s about it! Otherwise, you have to ask for plain water (only icy cold and boiling hot is available: mix them if you want room-temperature water) - The swimming pool It may seem a great idea to locate a swimming pool on the third floor and therefore shield it from the scorching heat of outside. However, lack of sunlight exposure causes the water to remain icy cold, and for bathers who happen to dive, it's a cruel reminder of the poor design of the hotel amenities. On top of that, you would be well-advised to wear swimming goggles, as the water will irritate your eyes from the suspended particles that remain in the unfiltered water. These particles can be seen only at certain times of the day, or when the pool attendants have the courtesy of switching on the pool lights. But then, you will notice how this hotel badly needs a refurbishment: the paint and concrete surfaces are getting spalled from exposure to the chlorine emanating from the pool. Plus there are old flashings, screws and supports formerly used for decorations that still protrude from the columns. But health and safety hazards do not stop here: there are bare electric wires near the showers. Ah, be warned that the showers do not have any doors - nice to see you manage to wash off that excess chlorine from your skin, and then see that there is no privacy to change into dry clothes: you will be left with walking to room with wet clothes under that super-aggressive air conditioning. - The hotel lobby/reception area Well lit, but unwelcoming staff: during the 10 days' stay, despite clocking an average of 4 passages per day, none of the attendants ever opened the door for us, nor acknowledged (verbally or even a nod) my hearty 'hello', 'how are you?', 'good morning', 'good evening'. I have seen more enthusiastic 'Willkommen' in no-starred 25EUR/night IBIS 'hotels' with a robot clocking-in machines opening the door for me... The indifference of the reception to the objective problems of the room (air conditioning, bathroom, toilet, etc) was most revealing, as the same hotel staff were often seen exchanging pleasantries with clients of Arabic, Malay or European origins, but never with those like me, which betrays their 4-star status as a sham. - The location probably the only positive point: this hotel is within 2 minutes' walking time from the Bukit Bintang's Golden Triangle, where there is a vivid cultural event at any time until late night, especially near the Starbucks/McDo outlets. The Lot 10 mall is a very nice place to eat and shop, as well as many malls very close Sungei Wang (opposite), Low Yat Plaza or Berjaya Times Square and Pavillion. But remember that there are many other options like Park Royal Hotel and others in the same area. Overall, based on the above facts: If you are an Arab, Malay or Westerner, and with low reluctance to dirtiness, as your origin will elicit more kindness from the staff who will pamper you, then you should feel that it could be a nice place for you, and you'll probably have a nice stay. Otherwise, flee. It is objectively a lousy hotel plagued by petty, prejudiced staff callously lacking any empathy, decrepit and dirty infrastructure that begs for a refurbishment; this would warrant a total refund for the price. Surely this is NOT a four-star hotel. NOTE to Hotel Royal: your most dignified reaction to this review (remember, I paid for a service that was not given to me, and I'm not paid to promote your thing) would be tackling all these factual problems that I have highlighted for you for FREE instead of desperately attempting to throw anything at me. Ah sorry, I'm already guilty of not being Arab, Malay or Westerner.
We stayed here for 3 nights. It is in a great location close to lots of action. Also good transport links. The hotel is fine, check in was efficient - we arrived early and our room was not ready, but we were still in by 1.30pm. The room was clean and comfy. The service to the room was ok - they forgot to put in any towels and did not restock the tea. The area is nice, nothing special but fine for a swim! Breakfast is buffet style with a fair choice. Overall not bad for the price and suited us fine.
Definitely a good location in town, and surrounding with a few shopping malls, all in walking distance of 3-10 mins. Transportation is very convenient. Even I asked for non-smoking room, still the smell was still there.
Check in was fast, but you need to pay a deposit for 200rm.I booked the deluxe room but it was unavailable when i went there so they upgrade my room to the executive room. The room is spacious. The location of this hotel is amazing, next to park royal and in front of Sungei Wang, you can walk to many shopping center. Breakfast was okay. The hospitality of the staff is good
Stayed here for 3 days , when we arrived home after long flight hours we realized that our item still inside the safe box ,soon after we did contact the hotel counter and they keep my item safely I went there and get my item few days later Thank you for your honesty act
Reviews from Trip Advisor
50% of guests recommend this hotelTotal of 745 reviews