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Hotel Royal Kuala Lumpur

4.0 out of 5.0

Recent guest reviews

This hotel was a huge disappointment. Damage fridge bad smell in the room not able to open the windows the toilet clogged and blocked etc. We had all types of problems and when we complained they tried to punish us somehow and send us to even worst room we complained and ended up going back to the same old room and they left us an air freshener. On top of everything the broke my luggage and didn’t took responsability on it. Breakfast was also basic mainly for Asian taste. Terrible experience

We had a very bad stay. The room smelled really bad the windows can not be open so imagine it’s smell a mix of humid and old. The fridge was broken and dirty. Bathroom clogged suddenly after one night. They broke my luggage and didn’t took responsibility for it. Breakfast is not good they just offer you two types of fruit a bowl of yogurt and Asian food. We had previously paid so we could do little about it. Oh I almost forgot when I asked to be changed rooms the next day around 9 they told me I had to wait until two cause they were fully booked and when I complained they offer me another room which walls were all dirty faced a construction building and was worse than the other when I got annoyed for real they said they had previously upgraded me giving me a better room and that since I complained they had only that to give me. As you can see service cero instead of trying to fix the situation they sort of try to punished us for complaining in one word Terrible experience

Hotel Royal is a great place for your money--it's centrally located and is a large, mostly clean place. The room is large and includes lots of toiletries in case you need them, I wish they'd done a little better of job of cleaning it before we arrived. The internet is not great. I also did not appreciate that they felt the need to continually remind us of when we were checking out. When we woke up there was a note by the door that reminded us that not only were we checking at at noon, they were fully booked and wouldn't be able to accommodate us even if we wanted to stay longer. At about 11:45am, we got a call to check out at noon. The best thing about the hotel for us was that they allow you to leave your bags down stairs for free after checking out. This was great for us as we wanted to roam around the city and had a 9pm flight. We wouldn't have been able to do nearly as much had our bags been with us. When we came back to the hotel the concierge guy was really friendly. He offered to get us a taxi back to the airport which we didn't think we'd need as we had prearranged for the same taxi guy who brought us into the city to take us back. Turns out our taxi guy had cancelled on us and we were short on ringgits because our taxi guy told us he'd take us for a cheaper fare. We told the concierge that we not only needed a taxi, we only had a small amount of ringgits left and didn't have any more cash to exchange. He went out and was able to find a taxi for the rate we needed! Really great guy-wish we'd had the ringgits to be able to tip him.

This is my home away from home as I use KL as a base when traveling in Asia. The Hotel Royal is like coming home. Was a bit disappointed by the WiFi which became bad to no existent in the evening, supposedly due to their new construction. Though they switched my room and brought a modem to it, it was still a huge challenge in the evening and therefore, changed my work schedule and made communication back home a challenge. Still, it's a comfortable hotel with a friendly staff. Nice to come home to.

Near to the all main business tourist and party hub, next to monorail station walking distance to malls over all good experience.

Great location. Not super elegant, but the location was amazing.

My room was adjacent to the next room and you could here the whole family's conversation and noise. The hotel is quite old. Location is very good and we had a nice view of Petronas Towers.

When check in hotel is decorated, the noise is very big. Hotels quilt is wet Requirement is Non - smoke room, but it smells awful in the room

still ok for the stayed,hotel gave us free upgrade due to no clear room available upon check in

The hotel is close all centres of activities-Jalan Bukit Bintang, Pavilion, Plaza Low Yat, KLCC, etc. That way, it is very convenient. The room is spacious, double bed and clean. However, the hotel has that damp mouldy feeling because they have used carpets throughout, but otherwise, its good!

Big Shopping Area & Food Centre, Easy transportation...2nd time enjoy in this Hotel...

Jln Walter Grenier Kuala Lumpur

Hotel highlights

  • Walking distance to Pavilion Kuala Lumpur
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Bukit Bintang within a short walk of Pavilion Kuala Lumpur, Hotel Royal Kuala Lumpur is within a mile (2 km) of other popular sights such as Petronas Twin Towers. This 4-star hotel has 285 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. It's in central Kuala Lumpur and also close to Petaling Street and Merdeka Square.


Dining

Enjoy a leisurely bite to eat at Makan Makan Coffee House, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 285 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and slippers. Safes, ironing boards, and desks are also available.


Property features

Guests of Hotel Royal Kuala Lumpur have access to an indoor pool, a fitness center, and a steam room. You can take advantage of valet parking for a fee, along with limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 7 meeting rooms, and a business center.

Room options

Executive Room

Full 1 | Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 3

Guest reviews for Hotel Royal Kuala Lumpur

Everyone (2) Couples (3) Business (3) Family (3)
4

nice budget hotel

Couples

Hotel Royal is a great place for your money--it's centrally located and is a large, mostly clean place. The room is large and includes lots of toiletries in case you need them, I wish they'd done a little better of job of cleaning it before we arrived. The internet is not great. I also did not appreciate that they felt the need to continually remind us of when we were checking out. When we woke up there was a note by the door that reminded us that not only were we checking at at noon, they were fully booked and wouldn't be able to accommodate us even if we wanted to stay longer. At about 11:45am, we got a call to check out at noon. The best thing about the hotel for us was that they allow you to leave your bags down stairs for free after checking out. This was great for us as we wanted to roam around the city and had a 9pm flight. We wouldn't have been able to do nearly as much had our bags been with us. When we came back to the hotel the concierge guy was really friendly. He offered to get us a taxi back to the airport which we didn't think we'd need as we had prearranged for the same taxi guy who brought us into the city to take us back. Turns out our taxi guy had cancelled on us and we were short on ringgits because our taxi guy told us he'd take us for a cheaper fare. We told the concierge that we not only needed a taxi, we only had a small amount of ringgits left and didn't have any more cash to exchange. He went out and was able to find a taxi for the rate we needed! Really great guy-wish we'd had the ringgits to be able to tip him.

By on Aug 23, 2015

4

solo work trip

BusinessTravelers

This is my home away from home as I use KL as a base when traveling in Asia. The Hotel Royal is like coming home. Was a bit disappointed by the WiFi which became bad to no existent in the evening, supposedly due to their new construction. Though they switched my room and brought a modem to it, it was still a huge challenge in the evening and therefore, changed my work schedule and made communication back home a challenge. Still, it's a comfortable hotel with a friendly staff. Nice to come home to.

By on Jun 22, 2015

4

great stay

BusinessTravelers

Near to the all main business tourist and party hub, next to monorail station walking distance to malls over all good experience.

By on Apr 6, 2015

4

fun trip

Families

Great location. Not super elegant, but the location was amazing.

By on Mar 10, 2015

2

malaysia truly asia

Couples

My room was adjacent to the next room and you could here the whole family's conversation and noise. The hotel is quite old. Location is very good and we had a nice view of Petronas Towers.

By on Jun 3, 2014

1

noise

Families

When check in hotel is decorated, the noise is very big. Hotels quilt is wet Requirement is Non - smoke room, but it smells awful in the room

By on Jul 22, 2013

4

free upgrade

Families

still ok for the stayed,hotel gave us free upgrade due to no clear room available upon check in

By on Jul 5, 2013

4

hotel royal

BusinessTravelers

The hotel is close all centres of activities-Jalan Bukit Bintang, Pavilion, Plaza Low Yat, KLCC, etc. That way, it is very convenient. The room is spacious, double bed and clean. However, the hotel has that damp mouldy feeling because they have used carpets throughout, but otherwise, its good!

By on Nov 19, 2012

4

best hotal, best location....

Couples

Big Shopping Area & Food Centre, Easy transportation...2nd time enjoy in this Hotel...

By on Jan 16, 2011

1

clearly not a 4 star hotel

Everyone

This hotel was a huge disappointment. Damage fridge bad smell in the room not able to open the windows the toilet clogged and blocked etc. We had all types of problems and when we complained they tried to punish us somehow and send us to even worst room we complained and ended up going back to the same old room and they left us an air freshener. On top of everything the broke my luggage and didn’t took responsability on it. Breakfast was also basic mainly for Asian taste. Terrible experience

By , from Suiza on Jan 16, 2018