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Red Lion Inn & Suites Kansas City Independence

2.0 out of 5.0

Recent guest reviews

This property had the worst smell!! Not even in the rooms, we never made it that far. Right as you walk in the main door there is an overwhelmingly strong smell of sewage and trash. We booked for 1 adult and 4 children two weeks in advance and upon arriving was informed that my baby put us over the hotel limit which is ONLY 4 people per room. They refused an immediate refund and the refund didnt hit my account until 72 hours later which was the final day of our vacation. This was very saddening due to the fact that I had to use my childrens souvenir money to pay 2 nights in another motel. Our entite vacation was limitrd due to this hotel!

It is nice and clean , but what i dont like is i was charged for my first night and the next day when i rented it again they charged my card for 2 more nights seperetly

When we got there, SEVERAL people where complaining! Their rooms were dirty, not what they booked, the smell of the hotel etc. the manager wasn’t there and he scheduled rooms to be remodeled on a GAME NIGHT! I got to my room and a man was painting and the faucets were all off. There were no other rooms! It smelled of ether terribly! We had to get a refund and stayed at a better hotel! Thank God we found one!!!

You can tell this is low budget. There were holes in the walls, paint missing, they didn’t even finish the floor trim in our room. Every time we left we had to get our key cards reprogrammed. Sink and shower leaked. No dressers for clothes.

Near the sorts stadium within a couple miles near restaurants and shopping. Mall about 3-5miles.

out dated, carpet gross, breakfast room a joke, roaches crawling on me while going to the bathroom

Hotel was dirty and the staff was drying the curtains outside on the rail

I think this hotel is a good place to stay in its price range. A king-sized bed in a nice room with a table to sit at, and the continental breakfast has been a great addition.

We enjoyed a quiet and pleasant lodging experience. The staff is as friendly as any I've met, and the beds are as comfortable as any high end hotel. The convenience of the location is first rate. Five stars.

Key would not open door at all and had to return to desk- room was farthest from lobby. Towel bar fell off wall, phone did not work at all, air conditioning was minimal at best and was given a handicap room when did not need one. Bed was too close to wall for person to get into bed on that side. First time using Orbitz to book a room and will reconsider this in the future given the quality of the room for the money paid.

Had a good stay. Staff great. Room was fair. No microwave but refrigerator.

This hotel is in need of repairs and maintenance. Our room had furniture that could have been refurbished a little. The knobs on the air conditioner would not work so we could not change the fan speed nor temperature. In the bathroom the towel rack was falling off of the wall and the tub fixtures were pulling away from the wall.

I have never stayed in a hotel this horrible in my life!!!! I couldn't believe how dirty it was and how it smelled. There was stuff that looked like dried up blood on the wall of the bathroom and the shower head was falling out of the wall and mold around it. We felt more comfortable using the fast food restroom next door rather than the bathroom in our room. Part of the sink vanity was missing in the front and was just a piece of wood, one of the comforters had a hole in it big enough that when I looked over one of my boys had their head through it acting silly. One of the electrical outlets was hanging out of the wall and there was even some sort of stains from something splashing on the walls in the room by the night stand and also by the tv. They ended up giving us a smoking room because they said they were booked up but I can't imagine how they could be booked up considering how this place looked. The pictures advertised must have been from when the place was fairly new because it looked nothing like shown. The beds were so uncomfortable that I could barley sleep and the fact that I was scared there may be bed bugs didn't help any. I can't imagine this place will stay in business much longer unless something is done. I ended up staying for 1 night 2adults 2 kids and it had 2 beds that I think we're full size. We would have stayed somewhere else but we had to check in, get the boys changed and hurry because they had a race in town that night and when we got home it was late and everyone was just ready for bed. Upon checkout I asked the front desk if the rooms are pretty much all the same (his answer was yes) and told him how disappointed I was with everything. The smoking rooms are on one side and non smoking on the other but trust me the non smoking smells like its a smoking room!! There is no excuse for such a dirty place and it shouldn't be advertised as anything nice because it Isn't. I took pictures and when I get a chance to figure out how to upload them somewhere that people can see I am going to. I ran into another family that was staying there and they thought the same thing we did. *******try to find another place because this hotel is horrible*********

Most disgusting in my life! First room had terrible smell, light didn't work so I opened the curtain to expose vomit on the wall. Moved to second room. Light switch was missing in bathroom, only wires. Literally the dirtiest motel ever. I ended up sleeping in the car because no other rooms were in town because of convention. Never again!

Roonms are smokey even for a smoker . the desk staff rude. Therer is no kind of breakfast offred and they rarely have coffee either like they ckaim to aand if so ionly for an hour.also not very

Would not recommend this hotel at all.. stayed for one night only.. we got there Sunday around 9:45pm the girl at the front desk was nice but had not idea of what she was doing, she gave me someone else room.. I had two, then she gave me another room and around 1:30 am the guy that took her place woke up my parents, he gave that room to another two guys.. then I went to talk to him and he was really rude.. Did not sleep at all.. super noisy all night.. and it smell bad.. sorry, but this hotel it's horrible.

What a wonderful expe, location is great. Room was nice and clean I will visit again

Booked this reservation through 0rb1z. When we arrived, the motel did not have the reservation. Granted the booking was a tad last minute, however we waited for approximately 45 minutes for the booking to "arrive" at the motel, to no avail. The individual working the desk was as unfriendly and discourteous as he could be, as if he were trained to treat customers that way. In the course of waiting, I personally observed him treat new guests and existing guests in the same manner. This establishment oozes sleaze and should be avoided.

Next trip to KC area will spend a little more and stay elswhere. Very uncomfortable surroundings in the hotel. Room also leaves a lot to desire. A lot!!!!

4142 S. Noland Rd. Independence MO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Red Lion Inn & Suites Kansas City Independence places you within a 10-minute drive of popular sights such as Silverstein Eye Centers Arena and Arrowhead Stadium. This 80-room motel has private in-room pools along with an outdoor pool and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 27-inch a flat-screen TV with cable channels. Beds are dressed in premium bedding and pillow menus, and the bathroom offers free toiletries. Other standard amenities include a private pool, an iPod dock, and a refrigerator.


Property features

Guests of Red Lion Inn & Suites Kansas City Independence enjoy an outdoor pool, free WiFi in public areas, and a business center. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Suite, 1 King Bed, Accessible, Non Smoking (Kitchenette)

King 1 | Sleeps 3

Premium Room, 2 Queen Beds, Accessible

Queen 2 | Sleeps 5

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Kitchenette)

Queen 1 | Sleeps 3

Premium Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Red Lion Inn & Suites Kansas City Independence

Everyone (10) Business (5) Couples (4) Family (2) Other (4)
1
Everyone

By on Aug 10, 2019

Review comment responded on Aug 13, 2019

Dear Guest, Thank you for taking the time to fill out our survey, we appreciate your filling the survey out, we would like more information regarding your stay, so that we will know how we can improve, please call hotel and speak with Connie and let me know. Thank you

1
Family with small children

This property had the worst smell!! Not even in the rooms, we never made it that far. Right as you walk in the main door there is an overwhelmingly strong smell of sewage and trash. We booked for 1 adult and 4 children two weeks in advance and upon arriving was informed that my baby put us over the hotel limit which is ONLY 4 people per room. They refused an immediate refund and the refund didnt hit my account until 72 hours later which was the final day of our vacation. This was very saddening due to the fact that I had to use my childrens souvenir money to pay 2 nights in another motel. Our entite vacation was limitrd due to this hotel!

By on Jul 12, 2019

Review comment responded on Jul 16, 2019

Dear Guest, Thank you for taking time to fill out our survey, we apologize in regards to the smell, they were working on a plumbing matter and had gotten it fixed, we apologize in regards to you not staying here , that was a total miscommunication. We hope that you will come visit us again and we truly apologize . Thank you

2
Everyone

It is nice and clean , but what i dont like is i was charged for my first night and the next day when i rented it again they charged my card for 2 more nights seperetly

By on Jul 7, 2019

Review comment responded on Jul 9, 2019

Dear Guest, Thank you for responding to our survey, we appreciate your feedback and apologize in the way your card was charged , We are currently going through extensive training to see that this doesn't happen again. thank you

1

beware! never stay there!!!!!!!

Everyone

When we got there, SEVERAL people where complaining! Their rooms were dirty, not what they booked, the smell of the hotel etc. the manager wasn’t there and he scheduled rooms to be remodeled on a GAME NIGHT! I got to my room and a man was painting and the faucets were all off. There were no other rooms! It smelled of ether terribly! We had to get a refund and stayed at a better hotel! Thank God we found one!!!

By , from Missouri on May 24, 2018

Review comment responded on May 26, 2018

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

3
Everyone

You can tell this is low budget. There were holes in the walls, paint missing, they didn’t even finish the floor trim in our room. Every time we left we had to get our key cards reprogrammed. Sink and shower leaked. No dressers for clothes.

By , from St. louis mo on Oct 23, 2017

4

nice more single oriented.

Everyone

Near the sorts stadium within a couple miles near restaurants and shopping. Mall about 3-5miles.

By , from SFCA on Aug 13, 2017

1

suckwd

Everyone

out dated, carpet gross, breakfast room a joke, roaches crawling on me while going to the bathroom

By on Jun 26, 2017

3
Everyone

Hotel was dirty and the staff was drying the curtains outside on the rail

By , from dallas tx on Feb 21, 2017

3
Everyone

I think this hotel is a good place to stay in its price range. A king-sized bed in a nice room with a table to sit at, and the continental breakfast has been a great addition.

By on Dec 20, 2016

5

a restful stay

Everyone

We enjoyed a quiet and pleasant lodging experience. The staff is as friendly as any I've met, and the beds are as comfortable as any high end hotel. The convenience of the location is first rate. Five stars.

By , from H on Sep 4, 2016

Red Lion Inn & Suites Kansas City Independence

4142 S. Noland Rd., Independence, MO 64055
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.