The hotel was clean and stuff was friendly. I would recommend this hotel.
Rude unhelpful staff ! My fire alarm was going off and they wouldn’t change my room. Had to wait forever for someone to fix it. This was late at night and I just wanted to sleep.
Property needs major remodel/update. Pealing paint, stains on chairs,carpets. Staff were pleasant.
Customer service should smile more n could have better happy customer service
Was told would recieve debit card deposit back in 15 -20 mins. Over 24 hrs and still have not seen it post back to my card
The smoke alarm started going off by itself and it wouldn't stop. Woke me up early and wouldn't stop. I was double charged for my room and would like my refund asap.
Over all, my 4 day stay was excellent. Only fault was the key card.
I booked the room and my child had to sleep on the floor but I requested and extra bed and did not get and was told I had to pay an extra $10 for it.
This was a good quality motel. It is not fancy but is fine for a quick in and out. The staff and the facilities were all excellent. This is not a top tier hotel but really nice for the price.
Nothing, no parking space was available when we checked in. We were told to park on the street.
The room was very clean and spacious. The bathroom and shower was awesome, very large. Staff was prompt and very kind
Service was friendly and respectful. Room was clean and comfortable.
A really clean property. We booked a room with double beds. They had two single bed rooms reserved for us as no double bed rooms were available, 2nd room was at no cost but with no a joining door it made family communicaton a challenge.
Room was clean. The staff were also very helpful and attentive to our needs. The room we got had a kitchen sink that was clogged but the staff fixed it right away. Kitchen stoves don't get really hot but will do the job. It also seemed like the water had softener which left your skin feeling moisturized.
When you're excellent you're excellent nothing more needs to be said. I WILL BE BACK
Nice hotel very friendly would stay again. And would tell everyone else
Not bad. Check in was easy enough. Location was ok. The draw is the value rate
This is an extended stay hotel with in room cooking facilities. But, certain services are not provided as you would find at other higher cost economy hotels. Daily housekeeping services are not provided. In the morning, coffee, tea instant oatmeal and nature bars are provided, but no full breakfasts. It is convenient to the airport as the many neighboring economy hotels, and is served by a shuttle. I just needed a comfortable and clean place to sleep and rest, and that’s what I got for the money.
Located 1.6 mi (2.5 km) from Harley-Davidson Factory, Extended Stay America - Kansas City - Airport - Plaza Circle is within a 10-minute drive of other popular attractions like Zona Rosa Shopping Mall. Each of the 109 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 109 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America - Kansas City - Airport - Plaza Circle enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has barbecue grills.
The hotel was clean and stuff was friendly. I would recommend this hotel.
Rude unhelpful staff ! My fire alarm was going off and they wouldn’t change my room. Had to wait forever for someone to fix it. This was late at night and I just wanted to sleep.
Thank you for sharing your feedback. We are sorry for the disappointing stay you had and regret the inconvenience caused due to the smoke alarm in your suite. We understand your frustration and have shared your feedback with the appropriate team to handle such situations in a better way. Also, our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Property needs major remodel/update. Pealing paint, stains on chairs,carpets. Staff were pleasant.
Brian, thank you for your review. We are sorry our property was not to your expectations and for the unpleasant stay you had with us. Your feedback will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Customer service should smile more n could have better happy customer service
Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Was told would recieve debit card deposit back in 15 -20 mins. Over 24 hrs and still have not seen it post back to my card
Nick, thank you for sharing your review. We are sorry for the issue you mentioned. Please note that it may take 7-10 business days before the refund is reflected on the account. Meanwhile, if you have any queries feel free to reach out to our front desk. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The smoke alarm started going off by itself and it wouldn't stop. Woke me up early and wouldn't stop. I was double charged for my room and would like my refund asap.
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, we regret the issue you had with the charges. If it is still unresolved, please feel free to reach out to us so we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Over all, my 4 day stay was excellent. Only fault was the key card.
Thank you for being our guest at Extended Stay America. We are glad to know except for an issue you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
I booked the room and my child had to sleep on the floor but I requested and extra bed and did not get and was told I had to pay an extra $10 for it.
Vincent, thank you for being our guest. The comfort of our guests is our prime concern, and we are sorry for the inconvenience you had. We regret knowing your unhappiness with the fee charged for the additional bed. It is never our intention to cause any discomfort, and we hope to receive a chance to host you and your child again. Sincerely, Hotel Management
This was a good quality motel. It is not fancy but is fine for a quick in and out. The staff and the facilities were all excellent. This is not a top tier hotel but really nice for the price.
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. Thank you again for recommending us to future guests, and we look forward to welcoming you back soon. Sincerely, Hotel Management