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Quality Inn Kalamazoo

2.5 out of 5.0

Recent guest reviews

The place was very dirty. The pool water was very cloudy, with dirt and mud around the pool. Our shower was broke in our room. When I said something to Harry, the front desk assistant, he said it was our problem and nothing he could do. I emailed the manager and still after 3 weeks have not received any real from him. I would not waste any money on this place. Customer service and hotel was horrible!!!!

Nowhere in any listings for Quality Inn, even on their website, did they indicate that it was located on SOUTH Sprinkle Road. So, getting off the highway, we chose going north by mistake and were heading out of town when we decided to call the hotel to ask where it was. The man at the desk was very helpful with directions. Once finding the hotel, we were very pleased with the cleanliness and comfort of the facility. Nothing about the hotel was uniquely remarkable but since we always stay at Choice hotels, we knew what to expect. We were not disappointed (as we had been with the Comfort Inn in Belleville, MI).

Friendly staff but very dirty! No fridge in my room and the cabinet that had a fridge in it was gross. Furniture was very worn and the carpet was dirty. Room had a musty smell. I will not be returning as Kalamazoo has other hotels that are much better.

I booked 2 rooms, we were looking for a place near the train station and reasonably priced. The rooms were clean and comfortable. I don't remember a pool, but I wasn't looking for one, we needed to be up early for breakfast and get to the train station. Breakfast was typical Comfort Inn food, however, I notified the front desk they were out of regular coffee, it was 20 minutes later before it was ready.

While not new, this property is lovely and very well maintained. Our room was immaculate. The furniture was all in very good condition and the floor was well cleaned. They also have a lovely indoor pool area. While we didn't use it, we did take a look. The bedding was very comfortable and the linens were a good quality. The staff were all friendly and helpful. I would recommend this Quality Inn and will certainly stay here again when in the area.

We were in search of a spot to stay and most hotels in the area were booked due to the Tulip Festival in Holland, MI. We got a decent rate. I would have to agree with other reviewers, though - the place definitely needs upgrading. The room was dark, even with all the lights on. Linens could've been newer; pillows were not at all comfortable. Breakfast was passable. Thankfully, we didn't have to pay a lot.

It's a moderate hotel in everything. It was clean and quiet and comfortable. The pillows are small. Breakfast area was clean, food was plentiful, limited choices but enough. Desk Clerk was pleasant but I wish he could have spoken English clearly. .

Good stay here. Quiet, clean rooms. Wi-fi worked well, and affordable price. Also, a mis-communication about a room that a family member had already paid for, resulted in me getting the room I paid for refunded right away, no questions. Only downside was the breakfast...eggs were cold and the muffins a bit stale, But, the rest of the b'fast offerings were fine.

My wife and I stayed here for a weekend while in town. It wasn't a bad stay (we were even upgraded to a Jacuzzi suite!), but the place definitely needs some updates. The bed, linens, and furniture were about average, but was definitely worn. The carpet also needed to be replaced, our suitcase wheels were caught several times on spots on the carpet. The complimentary breakfast wasn't bad either, with a large selection of breakfast items. The staff we interacted with were very helpful too. Overall, this was a nice place to crash for the weekend, but I would probably stay somewhere else unless I knew some updates were made in-room.

We found the staff to be very friendly and helpful. The facilities are not particularly fancy nor modern, but our room was spacious, clean, and comfortable. A good value for the location, especially if you are a Choice Rewards member.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

48% of guests recommend this hotel

Total of 66 reviews