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Baymont Inn & Suites Jackson

2.0 out of 5.0

Recent guest reviews

This was as very disappointing experience. We went to visit our daughter in college and planned to stay all together in the hotel. The outside area was not clean. The hotel staff was not professional in the check process. We had paid for the room prior to arrival and the lady asked for our card and never could match up the numbers. The room linens were dirty. The shower had mold around it. Even as we came to the room the door was open. There was smoking smell in the hallways were no smoking was to be. Please scratch this hotel from your approval so others will not be disappointed too. Thanks,

Had a great time and the beds were comfortable! Staff was real friendly

it was ok for the amount of money I paid.the staff was nice

All was ok, except the toilet, had stool in it and would not flush when we entered the room, 'n the front desk didnt have another room to put us in.

This hotel was quite average. I really expected more from Baymont. We stayed here because it had an indoor pool, and we did enjoy the pool. Staff was just ok, not overly friendly, and everything else was pretty much just ok too.

Ok, the staff was great. The room was clean. The breakfast was good. However, the pool felt like ice. The bed springs were awful, and we didn't get a good night's rest. The pool was ice cold. The hot tub was closed. The tub needed repairs. It had holes in the bathtub, and it felt as if it were going to fall in. The room above us was bowling all night. Overall, I can't give this place more than 2 stars.

Rooms are a bit dated, but all services were adequate

Staff was friendly and helpful. Room was clean. Pool was small but enough to occupy the kids. Decent continental breakfast.

Good stay due to great staff. This places needs new carpeting in halls. Scary!!!

This hotel is a little tired. It needs some cleaning. The breakfast left a little to be desired as well.

This hotel provided some nice amenities that the more expensive ones do. We especially liked the the front desk clerk who helped us with several concerns.

Overall, a pretty decent stay except that the bathroom looked like it was not adequately cleaned before we checked in. There were stains on the inside of the toilet bowel and on the floor of the bathtub. But the hot tub was nice.

Hotel was in a great location. Restaurants and shopping in area. Staff very accomodating.

The place was very nice. The breakfast wasnt like the other baymont we were at the weekend breakfast time was the same as the weekday so no sleeping in or u miss out

When I checked in, the desk manager told me all about where to park, the pool hours, the nearby food options, breakfast, and even the fact that they had turned the boilers up a few degrees due to a full house. It was a really nice welcome after all day on the road! The hotel is not the newest, and there was one section that smelled like smoke. But our room did not and was clean enough. The indoor heated pool was great and the staff was very friendly. Not as modern as the big chains, but for a stop along the way it was good.

This was a good place to stay, near a lot of shopping and food. It also had very friendly staff that were willing to go the extra mile. It could use a little more TLC and updating, but overall a good place to stay.

[...] when i checked in I was given a single bed room. After a lenghthy discussion with very unfriendly clerk, was given two bed room. Room outdated, two iron burn marks on carpet floor. Pool and hot tub pretty good, but after returning to room found we had no soap, had to go back out to front desks for it after being quizzed as to room number, staff not very friendly, exception of maid the next morning. Not good visit, hotel more like rundown motel, especially for price!!

The hotel staff was rude and not very accomidating. We reserved a "King" handicapped room. Upon arrival was told only had a King room not handicap. They did have handicap rooms but only had a double bed not queen. We were charged for a "king" and was more than a room with two double beds (not queens)and the hotel manager was very rude. The breakfast area was messy and crowded. Halls and rooms needed vaccuming and reaked of smoke.

Beds were not the size that was advertised in [...] and internet service worked only occasionally. When I asked the desk clerk about the internet she had no clue even though the guest book in the room said to talk to desk clerk if there were problems. Continental breakfast was stale and the OJ tasted like it was very old. We got a non smoking room but it reeked of stale smoke.

We booked two rooms 1 with 2 double beds and 1 king handicap room. We paid more for the King Handicap Room. We even called the hotel to make sure that we had a handicap room because of my uncle being in a wheel chair. Upon arrival we were told they only had a king room NOT HANDICAP ASSESSIBLE. The only room they had that was handicap accessible was with a single full size bed. The next morning I spoke with the manager and he said he could not do anything[...] They advertise a complimentary hot breakfast and if you want to put something in the microwave and make it hot I guess this is the "hot" breakfast. Breakfast area very small and was the same size as a hotel room.

465 Vann Dr Jackson TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Baymont Inn & Suites Jackson places you within a few miles (5 km) of Old Hickory Mall and Casey Jones Village. This 61-room motel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. West Tennessee Healthcare Sportsplex is also a short drive away.


Dining

Start your day off right with a free continental breakfast.


Rooms

All of Baymont Inn & Suites Jackson's 61 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Other amenities include free newspapers, free local calls, and safes.


Property features

At Baymont Inn & Suites Jackson, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.

Room options

Double Room, 2 Double Beds

Full 2 | Sleeps 5

Double Room, 2 Double Beds

Full 2 | Sleeps 5

Standard Room, 1 King Bed

King 1 | Sleeps 3

Room, Accessible, Microwave

Full 1 | Sleeps 3

Guest reviews for Baymont Inn & Suites Jackson

Everyone (3) Couples (4) Business (3) Family (9) Other (1) Friends (1)
1

baymont inn

Everyone

This was as very disappointing experience. We went to visit our daughter in college and planned to stay all together in the hotel. The outside area was not clean. The hotel staff was not professional in the check process. We had paid for the room prior to arrival and the lady asked for our card and never could match up the numbers. The room linens were dirty. The shower had mold around it. Even as we came to the room the door was open. There was smoking smell in the hallways were no smoking was to be. Please scratch this hotel from your approval so others will not be disappointed too. Thanks,

By , from Alabama on Apr 12, 2016

5

nice hotel staff real friendly

Everyone

Had a great time and the beds were comfortable! Staff was real friendly

By , from princeton ky on Apr 12, 2016

3
Everyone

it was ok for the amount of money I paid.the staff was nice

By on Mar 27, 2016

3

recent stay

Couples

All was ok, except the toilet, had stool in it and would not flush when we entered the room, 'n the front desk didnt have another room to put us in.

By on Dec 12, 2015

3

expected more from a baymont

GetawayWithFriends

This hotel was quite average. I really expected more from Baymont. We stayed here because it had an indoor pool, and we did enjoy the pool. Staff was just ok, not overly friendly, and everything else was pretty much just ok too.

By on Dec 7, 2015

2

will not stay at a baymont in the near future

Families

Ok, the staff was great. The room was clean. The breakfast was good. However, the pool felt like ice. The bed springs were awful, and we didn't get a good night's rest. The pool was ice cold. The hot tub was closed. The tub needed repairs. It had holes in the bathtub, and it felt as if it were going to fall in. The room above us was bowling all night. Overall, I can't give this place more than 2 stars.

By on Jul 5, 2015

3

decent motel, nothing special

Singles

Rooms are a bit dated, but all services were adequate

By on May 26, 2015

3

decent travel stop

Families

Staff was friendly and helpful. Room was clean. Pool was small but enough to occupy the kids. Decent continental breakfast.

By on Jul 3, 2014

2

needs facelift

BusinessTravelers

Good stay due to great staff. This places needs new carpeting in halls. Scary!!!

By on Jun 7, 2014

2

good in a pinch

BusinessTravelers

This hotel is a little tired. It needs some cleaning. The breakfast left a little to be desired as well.

By on May 10, 2014