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Holiday Inn Hotel and Suites Huntington-Civic Arena

3.0 out of 5.0

Recent guest reviews

Nice hotel... close to arena. Rooms were clean and staff was professional and friendly

We will stay there again. I know reviews are mixed, but we were satisfied. Heidi was a big help with suggestions for dining and directions around town.

thank you very much. thank you very much.thank you very much. thank you very much.

Good location. Indoor pool and hot tub. Marble countertops in room. One lamp did not function properly. Comfortable in suite couch. mini fridge. Great shower. friendly staff.

We were visiting a college in the area and wanted to stay nearby. This was in a very good location with shopping and places to eat within walking distance. The room was very worn but had everything we needed to be comfortable,

Relative to other hotels in the downtown Huntington area, this one seems a bit pricey. However, you definitely get the most bang for your buck with this place. It's top of the line.

I think this hotel is about as good as it can get in the Huntington area. The location is its biggest asset… located just next to the pullman square and in front of the river. I enjoyed the fact that within walking distance there are some nice restaurants and shops. The rest is normal… big room, nice and clean. The staff was really nice and helpful. If I ever go back to Huntington, I will definitely stay here again.

Old somewhat run down rooms and furniture. Wifi does not work well in rooms only in lobby area, which is common in hotels with subpar internet set ups, makes it difficult for business travelers. Customer service horrible. Upon checkout, Front desk clerk Mitzi, charged my credit card the full price of the room. I explained that I had already paid through my travel website and she looked at me like a trout. She had never heard of my travel website and had no idea how a travel website worked. I called my travel website on my cell and handed the phone to her. The website explained the procedure to her. Yaay travel website, BOOO Holiday Inn. Mitzi was rude, unprofessional and spoke to me, the customer like you would not believe. If it was my business I would have fired her on the spot. Will never stay there again and will not let my employees stay there either. Holiday Inn you have a real customer service problem with Mitzi and I am guessing this is not the first complaint that you received regarding her subpar service.

Centrally located. Very quiet and comfortable suite. Hotel's business center is very very handy and useful. Nice exercise facility and indoor pool. Great staff. Complimentary coffee and daily newspaper. Very friendly and accommodating. Wonderful stay!

We had tickets to an event at the Big Sandy Civic Center. This hotel location was next door and great for us. I did not want to drive and try to find parking near the civic center for the event. Hotel staff was very friendly and accommodating. Will definitely try to stay at this hotel for future events in Huntington, WV.

The room wasn't bad but it's loud at night. The walls are very thin and you can hear everything.

This is a nice clean comfortable hotel. The location was great! Located in the middle of town with good shopping and many good eating establishments nearby.

The stay was ok. I didn't realize that I would be in a smoking room. Location was great and staff very helpful.

Everything you would expect for the money. I would stay there again.

The bed was extremely uncomfortable. You should ask for a mattress pad before booking.

We got a room with one king size bed and it was horribly uncomfortable. Location was great!

Rooms were clean, beds were comfortable, the hotel was close to shops. It was disappointing that you had to pay for breakfast. The exercise room was decent.

We stayed at the hotel because it was the closest to the VA Hsopital in WV. It turned out to be a great stay! Clean, comfortable, great service and friendly people.

terrible i will never stay there again. we were ther 3 days they didnt change the bedding my son got ketchup on the bed and 3 days later it was still there i went to the front desk the mgr said i can get you clean sheets and you can change them yourself. then they only gave us 2 towels for 4 people and no wash coths. then the third night we had drunk ppl in the room next to us they finally madew them leave at 4am they said they would refund us for that night but then the mgr said she wouldnt [...]for a dirty room an rude service. i will never stay there again

The room was very spacious and comfortable. It was very nice and well worth it.

800 3rd Ave Huntington WV

Hotel highlights

  • Walking distance to Keith Albee Theatre
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Keith Albee Theatre is within a 5-minute walk of Holiday Inn Hotel and Suites Huntington-Civic Arena while other popular sites like Huntington Museum of Art are within a few miles (5 km). This 135-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. In central Huntington, the hotel is also close to Pullman Square and Marshall University.


Dining

Enjoy a leisurely bite to eat at Rivercafe, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

The 135 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers. Coffee makers, free weekday newspapers, and free local calls are also standard.


Property features

Guests of Holiday Inn Hotel and Suites Huntington-Civic Arena have access to an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Guest reviews for Holiday Inn Hotel and Suites Huntington-Civic Arena

Everyone (1) Couples (12) Business (6) Family (9) Other (4) Friends (2)
5
Everyone

Nice hotel... close to arena. Rooms were clean and staff was professional and friendly

By on Apr 7, 2017

4

in town for the fall train trip.

Couples

We will stay there again. I know reviews are mixed, but we were satisfied. Heidi was a big help with suggestions for dining and directions around town.

By on Oct 28, 2015

4

business trip

BusinessTravelers

thank you very much. thank you very much.thank you very much. thank you very much.

By on Jun 13, 2015

5

valentines day excursion

Families

Good location. Indoor pool and hot tub. Marble countertops in room. One lamp did not function properly. Comfortable in suite couch. mini fridge. Great shower. friendly staff.

By on Feb 18, 2015

4

good location

Families

We were visiting a college in the area and wanted to stay nearby. This was in a very good location with shopping and places to eat within walking distance. The room was very worn but had everything we needed to be comfortable,

By on Feb 9, 2015

5

nice place to stay

Singles

Relative to other hotels in the downtown Huntington area, this one seems a bit pricey. However, you definitely get the most bang for your buck with this place. It's top of the line.

By on Dec 29, 2014

4

good, practical place in huntington

Families

I think this hotel is about as good as it can get in the Huntington area. The location is its biggest asset… located just next to the pullman square and in front of the river. I enjoyed the fact that within walking distance there are some nice restaurants and shops. The rest is normal… big room, nice and clean. The staff was really nice and helpful. If I ever go back to Huntington, I will definitely stay here again.

By on Aug 26, 2014

1

average hotel far below average customer service

BusinessTravelers

Old somewhat run down rooms and furniture. Wifi does not work well in rooms only in lobby area, which is common in hotels with subpar internet set ups, makes it difficult for business travelers. Customer service horrible. Upon checkout, Front desk clerk Mitzi, charged my credit card the full price of the room. I explained that I had already paid through my travel website and she looked at me like a trout. She had never heard of my travel website and had no idea how a travel website worked. I called my travel website on my cell and handed the phone to her. The website explained the procedure to her. Yaay travel website, BOOO Holiday Inn. Mitzi was rude, unprofessional and spoke to me, the customer like you would not believe. If it was my business I would have fired her on the spot. Will never stay there again and will not let my employees stay there either. Holiday Inn you have a real customer service problem with Mitzi and I am guessing this is not the first complaint that you received regarding her subpar service.

By on Jul 21, 2014

4

comfort right in the middle of the business district

Couples

Centrally located. Very quiet and comfortable suite. Hotel's business center is very very handy and useful. Nice exercise facility and indoor pool. Great staff. Complimentary coffee and daily newspaper. Very friendly and accommodating. Wonderful stay!

By on Dec 3, 2013

5

great weekend getaway

Couples

We had tickets to an event at the Big Sandy Civic Center. This hotel location was next door and great for us. I did not want to drive and try to find parking near the civic center for the event. Hotel staff was very friendly and accommodating. Will definitely try to stay at this hotel for future events in Huntington, WV.

By on Nov 10, 2013