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Recent guest reviews

Excellent location, nice room, great breakfast, and very friendly & courteous staff !!!

Modern hotel in the middle of everything. Free breakfast is excellent.

While this is not hotel chain, I think it works in its favor. The staff that are working there do everything in their power to assist you in day to day activities. So while we had to switch rooms due to some uncleanliness in the room. This apartment is very close to a subway entrance and a place where taxis line up to pick up passengers. If all Citadines locations are like this I would stay at another Citadines for sure. This particular location is very close to a lot in Central and Sheung Wan but just enough away that it's pretty quiet. It's not the easiest to access if you have a kid with a stroller.

While the room was spacious and in a good location, it wasn't very clean (someone else's hair in the shower drain for example) and the breakfast wasn't very good. For that price, you can definitely do better. The staff was very nice (except for one person), but that alone isn't enough to get me to stay there again.

29 Jervois Street, Sheung Wan Hong Kong

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Concierge services
  • Laundry facilities

Located in Central & Western District, The Mercer is within a 5-minute walk of PMQ and within 15 minutes of other popular attractions like Soho. The 55 rooms at this 4-star hotel include espresso makers, LED TVs, and Select Comfort beds.


Rooms

All of The Mercer's 55 air-conditioned rooms provide espresso makers, free international calls, and free local calls. Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and Netflix. Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Guests of The Mercer enjoy features like a 24-hour gym, free WiFi in public areas, and laundry facilities. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry.

Room options

One-bedroom Executive

1 Queen Bed | 2 Twin Beds | Sleeps 2

Studio Premier

1 Queen Bed | Sleeps 2

Studio Executive

1 Queen Bed | 2 Twin Beds | Sleeps 2

Guest reviews for The Mercer

Everyone (3) Family (1)
5
Family

Excellent location, nice room, great breakfast, and very friendly & courteous staff !!!

By , from Cebu City on Apr 22, 2019

Review comment responded on Apr 22, 2019

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.

5
Everyone

Modern hotel in the middle of everything. Free breakfast is excellent.

By on Jan 2, 2019

Review comment responded on Jan 3, 2019

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again

5
Everyone

While this is not hotel chain, I think it works in its favor. The staff that are working there do everything in their power to assist you in day to day activities. So while we had to switch rooms due to some uncleanliness in the room. This apartment is very close to a subway entrance and a place where taxis line up to pick up passengers. If all Citadines locations are like this I would stay at another Citadines for sure. This particular location is very close to a lot in Central and Sheung Wan but just enough away that it's pretty quiet. It's not the easiest to access if you have a kid with a stroller.

By , from Los Angeles on Nov 19, 2018

Review comment responded on Nov 20, 2018

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again

3

old and dirty

Everyone

While the room was spacious and in a good location, it wasn't very clean (someone else's hair in the shower drain for example) and the breakfast wasn't very good. For that price, you can definitely do better. The staff was very nice (except for one person), but that alone isn't enough to get me to stay there again.

By , from f on May 31, 2016

Review comment responded on Nov 4, 2016

Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.

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