Island Shangri-La

My previous experience of other Shanghai-La hotels has been extremely good and this one did not disappoint. It’s well located, the rooms are large and well equipped, the are a variety of restaurants and the staff are all extremely well trained - courteous and efficient. I shall definitely stay here again when next in town.

From the first contact nearly 6 months pre-trip to our last good-bye, our experience could not possibly have been more perfect! Resident GM Julian Darisse is not only an extraordinary hotelier, he is also so very charming! The concierge staff is perfect - name your need and they deliver! Special thanks to MaryAnn! And the greeting and last wave from Nana were so special...every staff member we came in contact with clearly loves their work and is committed to the highest level of service. Rooms are excellent, food options wonderful (and delicious) and location can't be beat.

Excellent service, food was wonderful and the staff very attentive. The room had an amazing view of the harbour on on side and the peak on the other. MTR is a 5 minute walk and the mall next door is amazing.

Stayed here last week with my wife when visiting HK with some friends. Great hotel, attentive staff and excellent location. We had a deluxe room with harbour views and access to the Horizon Club, which had some excellent local options for breakfast as well as the usual internal fare. Already planning our next trip and will definitely be staying here again.

Room size was great and had a huge king sized bed. Special thank you to Hailey in customer service as she welcomed us to the hotel and provided us with exceptional care throughout our stay. She is truly what made the stay at the Island Shangri-La extra special. The hotel has a great gym and wonderful pool. It is located directly on top of the pacific plaza mall and next to a beautiful park. The breakfast buffet is very good as well. The hotel could use some love when it comes to small details like areas around showers and floors just simple wear and tear. The scent in the lobby could be brought down a notch as well. Otherwise I would stay here again. Prices are reasonable considering it’s HK

We stayed at the Island Shangri La early April for 3 nights with our 2 young children. My husband regularly stays here for business and loves it . We had a great time. The room was lovely with a great harbour view and really well equipped. We didn’t really eat at the hotel as went out a lot. We did use the pool and it is really great, lots of beds and a good size pool, the kids loved it. We did have lunch poolside and the food and service was very good. The location of the hotel is perfect and we managed to walk everywhere that we wanted to go to. We would totally recommend the hotel and will definitely return for another family holiday .

My husband and I splurged for a suite at the Island Shangri-La, and Wendy Lee made all of the arrangements for our anniversary. When we checked into the hotel, we received a large bouquet of white roses. When we entered our suite, my husband and I gasped because the suite and the view is breath-taking and we found our room was laden with champagne, a large bowl of fruit, exquisite chocolates and treats, delicious chocolates and "rock candy" shaped chocolates and a complimentary silk scarf. The view of the water was so inviting, and the special care from Wendy Lee was extraordinary. Wendy checked up on us each day, and we were served hot tea numerous times a day that was hot and fresh and stayed hot because it sat in a beautiful basket. On the day of our anniversary, the staff came bringing gifts, hot tea, fruit bowl (loaded with every fruit imaginable), more boxes of chocolate and everything set-up elegantly. Before our visit, Wendy Lee contacted us to confirm our reservation, make sure we had our breakfast included with our room and answered all of our questions, to our great satisfaction. Wendy could not have done any more for us, and we will be forever grateful. Zachary, at the front desk, was also exceptionally kind and took us on a tour of the fabulous hotel. I cannot imagine a better suite or better hospitality than we received from Wendy, Zach and Shangri-La Hong Kong and we will be back soon and make sure we spend at least a week in this fabulous hotel.

The Island Shangri-La is a hotel that offers a refined style and a personal touch when visiting Hong Kong. The hotel is located above Pacific Place shopping Mall and can easily be accessed by MTR or road. The hotel boasts amazing views from any of its 56 floors, with the Horizon Club members being able to access the garden roof terrace located at the top of the building. The hotel also has a spa and a fantastic swimming pool which is an oasis of calm in the middle of the hustle and bustle of the city. There is a choice of restaurants within the hotel catering for all tastes, from the Petrus on the 56th floor offering fine French cuisine and amazing views of the Hong Kong skyline, to the poolside bar offering noodles and rice dishes. The hotel even has its own ale brewed especially called 'Island Ale' and it is well worth a try if you like citrus, pale ales! The hotel has an traditional and warm feel about it when you move through both the lobby and lounge areas. Move to the bedrooms and the Horizon club floors and the hotel feels welcoming with a reassurance that your stay will be most comfortable. The rooms are well equipped with the usual amenities you would expect from a top hotel, such as a coffee maker, guest WiFi and room safe but also offers things beyond the expected, such as portable WiFi tether that can go any where in Hong Kong and keep all your devices connected, and guest transport in a choice of executive and luxury cars (such as Mercedes and Rolls-Royce). The staff are fantastic and provide a great customer service experience. During my recent visit both Charish and Leo helped arrange tickets for theme parks, sort travel arrangements for trips, offered advice on places to see/things to do and even located a locksmith for me when I needed to repair a damaged lock! My visit to Hong Kong was my first, and it was part of a longer family holiday across South East Asia. My families stay in the Island Shangri-La not only added to the enjoyment of the overall holiday, but help make the stay in Hong Kong even more memorable. There is a wide choice of luxury hotels on Hong Kong Island, some very close to the hotel - but if you want style with substance then you should consider staying at the Shangri-La.

We arrived en famille , a party of 22 souls including adults , children and babies for a few days after a family holiday in Thailand. Our bus was met by Nicole and her team who took all our luggage and showed us straight to our rooms even allowing us to do the checkin from the room. Unfortunately there was a problem with our suite but as compensation they gave us a complementary upgrade to a much larger suite. From then on everything was perfect. The service was outstanding and everyone went out of their way to look after us. The hotel is very well situated sitting right on Pacific Place shopping mall. It is also directly opposite Honk Kong Park where I had lovely early morning walks and also did my daily Qui Gong there. The gym was well equipped and the breakfast buffet very generous. There is also a very nice pool area. We had an excellent dinner in The Lobster Bar and also had room service many times. We entertained the whole family in the suite for supper a few times and it was very well organized. Particular thanks to Nicole and the Night Managers Sunny,Zak and Rachel for organizing the suite upgrade and approving generous late check outs for all our rooms. There was great attention to detail and even on the day of our checkout the room was serviced and a fresh bowl of fruit laid out. All in all a delightful end to our family holiday. Would definitely stay here again