Crowne Plaza Hong Kong Causeway Bay4.5 out of 5.0
Recent guest reviews
Nice hotel. Good location. Walking distance to shopping and dining. Close to bars. Lobby was too small. No lobby lounge so everyone sat on small lobby couch. Concierge was helpful half the time in getting cab to pull over. Other half we had to hail a cab on our own. Rooms were clean. Restroom was clean but needs washlet. Breakfast buffet was decent but limited for a Crowne Plaza. Overall good hotel. I would recommend to friends.
This stay was my very first time in the Crown Plaza Causeway Bay. I had great expectations due to the excellent location as well as the good reputation of Crown Plaza/IHG hotels but this time I was extremely disappointed and I'd like to share at this point the reasons: 1. Wifi issues Since I am IHG Spire Elite member, there are a couple of nice benefits attached to that status such as free Wifi in your room. Unfortunately, the free Wifi was not working at all and the hotel staff was not capable to get it fixed or provide a solution neither a workaround within 3 days. I had to chase them every day and despite of telling me they will address this problem and get back to me, I have never heard back from them. After 3 days, I finally received a pocket Wifi. I used to get in other hotels such as Pullman within the same day a router installed in my room when I complain about lousy Wifi quality which is a common problems for bigger hotels. 2. Service Another day, the roof top lounge was occupied by a private pool party, so the hotel guests had to go to the "Pavilion", a level below, instead. First of all, I was told, I can take any free seat. Once I was seated, I was told, that I can't sit here due to reservation. I was asking why they were telling me that I can choose my seat but it seems there were seats reserved and furthermore, why are those reserved seats not labeled as such? The hotel staff started to argue with me in an inappropriate tone giving me the feeling that I am the bad guy not following the rules. At the end of the day, I was reaching out to the manager Mr. Raymond. He is THE man. He was the only hotel staff who truly works customer oriented, knows how to address issues and understands how to build a solid relationship to customers by being professional. This hotel needs more of his kind. 3. Poor English proficiency Similar to my experience at Crown Plaza Kowloon East, I was encountering the same poor English proficiency issue. The hotel rates are definitely not cheap and for a proper 5 star hotel, I expect at least for those hotel staff who are talking to customers on a daily basis excellent English skills to avoid mis-communication and give the customer a pleasant feeling. All these small tiny details make at the end of the day for me the ultimate different in total. It's definitely not THE pool or not THE gym or whatever which convinces me to come again. It's how the overall service looks in terms of staff attitude and especially how the hotel is dealing with issues and addressing them. I believe that the hotels are to a certain extent pretty similar in terms of facilities but they differ from service level. Conclusion: Well, I am really questioning myself, why do I need to be a Spire Elite (means, I paid massively money into the IHG hotels) if I don't see a noticeable difference? Nowadays, there are so many different loyalty programs with similar benefits out there so its getting harder for customers to decide which one to choose. So ultimately, service makes the difference. To be fair to Crown Plaza Causeway Bay: When I checked out, the Front Desk Manager was apologizing for the troubles I had and offered me a Suite Upgrade for my next stay. To be frank: better fix the root cause and not the symptoms ;-) Cheers, Simon
An exceptional hotel, very well located in Causeway Bay, close to shops and restaurants. There's a beautiful modern bar on the top floor serving excellent cocktails and a great happy hour also each evening. Breakfast selection is second to none and they offer a wide variety of choices to suit both Eastern and Western tastes. The rooms are very comfortable, spacious and modern (especially the bathrooms!). My first choice when I visit Hong Kong and look forward to going again soon.
Our family of 3, (daughter 15 years old) stayed in this hotel for 4 nights and we really enjoyed the hotel. At the time of check-in, the room type we requested was not available, so we had a upgrade to a family room. The room was really clean and bed and pillow were just nice. Everyone at the hotel were really helpful. The concierge give us good directions, and provided additional information (e.g. Peak Tram was under maintenance the week we were there) which saved us a lot of time and effort. The location is excellent to get to Time Square, Sogo, HMV and other shops.
Check-in was fast and friendly warm welcome from Tiffany Front Desk. The room was arrange at front road, space is wisely organized with full amenities. WiFi connection was great. Location of hotel is very convenience for travelling. Highly recommend for people who wants to stay at Causeway.
Stayed here for a week over the HSBC Hong Kong 7s. + good location close to stadium. + short walk to excellent mall shopping and variety of restaurants. + good rooftop bar by the pool. Views not amazing but good vibe. Staff were excellent. + good views from the gym over the football club. + my corner room had a great view over HK Football Club. + large bathroom with powerful shower. + excellent sized desk & working area in room. + good range of English-speaking to channels. + helpful staff in reception who provided water for us regularly - hard to rate breakfasts as was under renovation so much reduced service. - omelette station was well stocked & cooked fresh as you'd expect. - small gym with not much equipment
I do not normally stay in IHG properties being a SPG / Marriott Platinum however I was pleasantly surprised with this hotel. The hotel staff are friendly and accommodating especially the lobby and front desk. The rooms are of a good size and well set out with a good sized shower and bath area. The pool on the top floor was also a nice surprise. it was well maintained and had a good view Breakfast was to a good standard with all of the basics done well. The coffee took longer than I like to come out however overall it was good. I can definitely recommend this hotel and would be more than happy to stay here again.
My wife was in Hong Kong for over two weeks for her work. Her colleagues recommended this hotel. I traveled with her with trepidation remembering the glorified closet we had last time we were in this city. This hotel has been a Godsend. It's clean, comfortable and rooms are huge by HK standards. The staff are friendly and efficient, and the breakfast buffet and room service are first class. If we come back, we are staying here. It is a short walk tot MTR and Times Square shopping and dining. Thanks, Crowne Plaza. You made it a GREAT stay,
Highly recommended. They provide complimentary if your light travellers. Very convenient, near time square rail station. Your with in reach of everything. Behind your hotel is happy valley race course. Price is very reasonable.
We choose this hotel as our hub to explore Hong Kong. Hotel has good location. I surrounding is a plenty of restaurants and enormous number of different type of shops. For going around Hong Kong Metro MTR station is appoximately 300 m away from the hotel and metro works excellent. There are also usually taxis in front of the hotel. Rooms are contemporary and very clean with big comortable beds. Staff is very polite and helpful whenever we need something they helped us immdiately. Breakfast is excellent with variety of food from different parts of the world.
- Walking distance to Happy Valley Race Course and Times Square Shopping Mall
- Free WiFi and wired Internet in rooms
- Onsite dining
- Outdoor pool
Located in Causeway Bay, Crowne Plaza Hong Kong Causeway Bay is adjacent to Times Square Shopping Mall and within a 5-minute walk of other popular sights like Happy Valley Race Course. This 263-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Centrally located in Hong Kong, the hotel is also a short walk from Queen Elizabeth Stadium and Hong Kong Stadium.
Enjoy a leisurely bite to eat at Kudos, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Crowne Plaza Hong Kong Causeway Bay's 263 rooms are soundproofed and provide minibars, electric kettles, and free bottled water. 42-inch TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.
At Crowne Plaza Hong Kong Causeway Bay, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this luxury hotel include a business center, a computer station, and express check-out.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 990 reviews