My TV wasnt working and bathrooms can use an upgrade. The staff is excellent. The techs came to fix the TV promptly. The front desk staff is friendly. One lady (Imelda?) at the breakfast was amazing.
The property was in decent condition. While at the hotel the hot water didn't work the whole time. The breakfast service however was excellent. The staff were very friendly. Overall way overpriced for what you get.
Superb staff always happy probably the best I have encountered in a hotel especially breakfast service staff
Great location to park.
Clean/ safe vibe~ One thing- toilet bowl had skid marks in it upon arrival =Not CooL!
Our stay was pleasant, the hotel is a little dated but overall not a bad place to stay.
Rooms were clean, and beautiful view out the window from our room. I really enjoyed the breakfast area. You get four hot items, toast, bagels, yogurt, cereal, danishes, along with variety of juice, and coffee. Everything had all the fixings to enjoy a nice breakfast. Property was clean and has a nice area to enjoy a walk at night. Will definitely stay again.
Blinds wouldn’t close
Great location!! Very comfortable stay.
Granting it’s a Holiday weekend and they are almost booked up but not a reason to take for granted the room conditions the customer deserves. ROOM WAS NOT READY - except at least bed is made. No coffee cups, kcups, necessities, hair dryer. Still disappointed thinking about it. No information about their approach with Covid19 - sanitation etc. Other major hotels would seal the room door as proof of it which means a lot.
Location nice but our room was dirty and the toilet was broke also very loud.
Good location for visiting the Grand Canyon. Restaurants close by. We were happy to use the pool and hot tub, too! Could have had hot options to serve for breakfast, brown bag breakfast was a let down.
Loved the free upgrade we got to a suite! The staff was super nice and everything was very clean and sanitized
The people working there were friendly. 10 minutes from the front gate to the grand canyon, 20 minutes to bright angel trail. 1 hour north of flagstaff. When 64 is open it will be a quicker ride in from the north east since you currently have to drive all the way to flagstaff and back up if you are coming from four corners.
The front desk was very informative and welcoming. The room was ok, outdated, broken tiles, very little lighting, low on toilet trees, fridge was off. My family & I managed considering we were out and about most of the time. Positive, my kids enjoyed the pool.
Holiday Inn Express Hotel & Suites Grand Canyon, an IHG Hotel places you within a 10-minute stroll of Grand Canyon Chamber of Commerce and National Geographic Grand Canyon Visitor Center. This 197-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Holiday Inn Express Hotel & Suites Grand Canyon, an IHG Hotel, guests have access to an indoor pool, free WiFi in public areas, and a business center. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
My TV wasnt working and bathrooms can use an upgrade. The staff is excellent. The techs came to fix the TV promptly. The front desk staff is friendly. One lady (Imelda?) at the breakfast was amazing.
The property was in decent condition. While at the hotel the hot water didn't work the whole time. The breakfast service however was excellent. The staff were very friendly. Overall way overpriced for what you get.
Dear John, Thank you for your comments, we did have our boilers breakdown and unfortunately because of our location parts took a little longer to get to us. Out maintenance staff worked 24 hours re-setting the boilers trying to ensure we had hot water, my apologies for the inconvenience! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Superb staff always happy probably the best I have encountered in a hotel especially breakfast service staff
Great location to park.
Dear Ron,We are pleased you had a Great stay! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Clean/ safe vibe~ One thing- toilet bowl had skid marks in it upon arrival =Not CooL!
Dear Brandon, We are pleased you had a Great stay and thank you for your comments! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Our stay was pleasant, the hotel is a little dated but overall not a bad place to stay.
Dear Walter, We are pleased you had a Wonderful stay and especially that our Staff was able to make your stay even more special! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Rooms were clean, and beautiful view out the window from our room. I really enjoyed the breakfast area. You get four hot items, toast, bagels, yogurt, cereal, danishes, along with variety of juice, and coffee. Everything had all the fixings to enjoy a nice breakfast. Property was clean and has a nice area to enjoy a walk at night. Will definitely stay again.
Dear Stephanie, We are pleased you had a great stay and especially enjoyed our breakfast! I have shared your comments with our Staff as they are the ones who make the Hotel sparkle for our guests! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Blinds wouldn’t close
Dear Omar, We are pleased you had a Wonderful stay and that our Staff was able to make your stay even better! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager