Granting it’s a Holiday weekend and they are almost booked up but not a reason to take for granted the room conditions the customer deserves. ROOM WAS NOT READY - except at least bed is made. No coffee cups, kcups, necessities, hair dryer. Still disappointed thinking about it. No information about their approach with Covid19 - sanitation etc. Other major hotels would seal the room door as proof of it which means a lot.
Location nice but our room was dirty and the toilet was broke also very loud.
Good location for visiting the Grand Canyon. Restaurants close by. We were happy to use the pool and hot tub, too! Could have had hot options to serve for breakfast, brown bag breakfast was a let down.
Loved the free upgrade we got to a suite! The staff was super nice and everything was very clean and sanitized
The people working there were friendly. 10 minutes from the front gate to the grand canyon, 20 minutes to bright angel trail. 1 hour north of flagstaff. When 64 is open it will be a quicker ride in from the north east since you currently have to drive all the way to flagstaff and back up if you are coming from four corners.
The front desk was very informative and welcoming. The room was ok, outdated, broken tiles, very little lighting, low on toilet trees, fridge was off. My family & I managed considering we were out and about most of the time. Positive, my kids enjoyed the pool.
Great location. Not too far from The Grand Canyon. I wish they did offer more options for breakfast but it’s understandable and they are taking precautions due to the pandemic that is going on in this world. Other than that everything was good. Checking in was easy and parking was not a hassle. There was a good Mexican restaurant that was walking distance from the hotel. It is a bit pricy but the food was very good.
Room was spacious and clean. The bed was perfect. The building was quiet.
Indoor pool was perfect! They had plenty of towels and it was clean. There was not that many people.
The property was at full capacity and the dining area is not sufficient for the amount of guest. This goes for the pool area. We were not able to use the pool because of the amount of people in it.
Best included hot breakfast I've ever had at a hotel!
Nothing negative. We were coming from a Luxurious hotel in Vegas so this was a substantial downgrade for us. We expected more for the money we paid but may be our expectations were set high because of the previous stay. Breakfast buffet was great and staff was super friendly. Kids friendly hotel; a bit of a disturbance but nothing major. Great location; 10 min away from Mather Point. Many Restaurants around the property.
Holiday Inn Express Hotel & Suites Grand Canyon, an IHG Hotel places you within a 10-minute stroll of National Geographic Grand Canyon Visitor Center and Grand Canyon Chamber of Commerce. This 197-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.
All 197 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
At Holiday Inn Express Hotel & Suites Grand Canyon, an IHG Hotel, guests have access to an indoor pool, free WiFi in public areas, and a business center. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Granting it’s a Holiday weekend and they are almost booked up but not a reason to take for granted the room conditions the customer deserves. ROOM WAS NOT READY - except at least bed is made. No coffee cups, kcups, necessities, hair dryer. Still disappointed thinking about it. No information about their approach with Covid19 - sanitation etc. Other major hotels would seal the room door as proof of it which means a lot.
Dear Anonymous, Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Dear Anonymous, Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Location nice but our room was dirty and the toilet was broke also very loud.
Good location for visiting the Grand Canyon. Restaurants close by. We were happy to use the pool and hot tub, too! Could have had hot options to serve for breakfast, brown bag breakfast was a let down.
Dear Anonymous, We are pleased you had a Wonderful stay and especially enjoyed our pool and hot tub! As for breakfast we are currently working on an upgraded menu we hope to roll out by March, my apologies it wasn't done when you stayed with us... Thank you for your review and especially for staying with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Loved the free upgrade we got to a suite! The staff was super nice and everything was very clean and sanitized
Dear Anonymous, We are pleased you had a Great stay and especially enjoyed the upgrade and felt safe in our clean and comfortable Suite! We thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
The people working there were friendly. 10 minutes from the front gate to the grand canyon, 20 minutes to bright angel trail. 1 hour north of flagstaff. When 64 is open it will be a quicker ride in from the north east since you currently have to drive all the way to flagstaff and back up if you are coming from four corners.
Hi! Thanks for your review of our location! Hopefully soon the Navajo Nation will agree to open up the East Entrance to the Grand Canyon. Thanks for making the trip.
The front desk was very informative and welcoming. The room was ok, outdated, broken tiles, very little lighting, low on toilet trees, fridge was off. My family & I managed considering we were out and about most of the time. Positive, my kids enjoyed the pool.
Thank you for your kind rating. I'm sorry things were not ideal, we'll work on that. Hope you enjoyed your visit to the Grand Canyon.
Dear Anonymous, Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Great location. Not too far from The Grand Canyon. I wish they did offer more options for breakfast but it’s understandable and they are taking precautions due to the pandemic that is going on in this world. Other than that everything was good. Checking in was easy and parking was not a hassle. There was a good Mexican restaurant that was walking distance from the hotel. It is a bit pricy but the food was very good.
Dear Tariq, We are pleased our had a Great stay and especially enjoyed our location! Thank you for your review and especially for choosing to stay with us during your Grand Canyon Adventure! Sincerely, Elena V General Manager
Dear Anonymous, Thank you for taking the time to share your experience with us. For Covid information, we had our information on our website as well as at the Front Desk. At check in we do let you know about high touch items that are available upon request such as hair dryers and K-cups for coffee. I'm sorry if we didn't make you feel comfortable! Once again, thank you for your review and for staying with us! Sincerely, Elena V General Manager