Room, Accessible (Hearing)
from $210
Holiday Inn Express Hotel & Suites Grand Canyon
3.0 out of 5.0
3.8
out of 5
Average Guest Review
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Recent guest reviews
The people on staff were so helpful and friendly. We had a couple of maintenance and housekeeping issues, and they were answered and fixed immediately. The breakfast was great, and the highlight of breakfast was the ladies who worked in the dining area. They made us feel so special! The only issue I had was that the bathtub should have a rubber mat or some traction strips on the bottom. I had a lot of trouble getting in and out. Overall, a great place to stay!
There are two hotels on this property, we were (thankfully!) assigned to the adults-only building. The other building had the pool but we had a hot tub and enjoyed the quietness of the surrounding guests. Aside from the lousy pillows, our room was extremely comfortable and spacious. We had a suite so we had an extra room with a couch and a refrigerator. Not that we had time to enjoy our room very much, there was too much to see! It was only a few minutes' drive to the gates of the park. Along the way we passed restaurants, places to get groceries, and the IMAX theater (unfortunately, we had no time to go even though we got discount coupons at check-in). The breakfast was really good. There were eggs, biscuits, cereals, yogurts, milks, a pancake maker, etc.. The attendant was great. There was a Keurig in the room as well as coffee all day in the breakfast room. We would stay here again!
Very clean room, very supportive staff. The rooms were small but had everything we needed. The continental breakfast was very convenient and had many great options.
One night stay. Quiet and easy to find. System won't let me submit review without writing something extra. That should not be a requirement.
Nice location. Near the stop of the park shuttle. The bed was not comfortable. Too expensive.
We stayed in the smaller, "back section" of the hotel and it was very quiet and convenient to the breakfast and spa.
Beautiful hotel close by the South Rim entrance to the Grand Canyon!! Room was clean and cozy!! Hotel staff was very friendly and helpful. Breakfast was always delicious! Thank you ALL!!
Front desk lady who checked us in was nice. The process was quick. We asked for a room on the 3rd floor because we don't like having people above us but we still heard noises like someone was. Overall, the room was clean when we got there. No foul smell like other smaller inns we've been to. The only problem is the ac/heat was not working properly. We put it on low fan and set the thermostat at 68 degrees but it still kept turning on and off as if it was on 'auto'. It was a little noisy for our comfort that's why we didn't really have a good night sleep. The on and off noise of the fan kept waking us up. It takes a long time to turn back on and the room would get warmer than how we wanted it to be. The bed was okay but the pillows are too high it didn't feel right. The breakfast was included in our stay but didn't really meet our expectations. We've been to other locations before but this time we weren't as satisfied. Considering all these, I would give our overall hotel experience a 3.5 because of the cleanliness of the room and the convenient location to the Grand Canyon South Rim.
We rented a vehicle in Phoenix and traveled north to the Grand Canyon area. Locate just a few mile from the park entrance, this hotel was in the perfect location for the price. Pleasant staff that accommodated every guest request I observed. Buses were not running into the park at the time we visited. TIP: For those people that want to view the sunrise it's great, for those that don't, expect a rush at the breakfast an hour after sunrise. It was crazy! The attendants were extremely friendly and helpful. The best breakfast selection of our two week trip. AND for all those that have served our great nation and have a rated disability, be sure to bring your paperwork to the park entrance where you can receive your lifetime pass to National Parks. Easy as pie with the right paperwork. Saves you the $30 entrance fee! We used that several times during this trip. Cheers!
Good experience. Staff was efficient despite being sold out.
Very good location of 10 minutes driving to Great Canyon visitor center. The room is large and clean. Parking is also convenient. The only poor thing is the breakfast. The breakfast is of few kinds of food. Overall the hotel is good for visiting Grand Canyon.
Very good location of 10 minutes driving to Great Canyon visitor center. The room is large and clean. Parking is also convenient. The only poor thing is the breakfast. The breakfast is of few kinds of food. Overall the hotel is worth the price.
The hotel was very convenient for our hiking trip to the Grand Canyon. The breakfast area was very large and has plenty of room for large group of guests. We had a group of 18 and we had no problem with any of our rooms and had a great breakfast in a timely manner. Parking was adequate even on a busy night.
Our room was spacious, comfortable, modern and very clean.
Reasonably priced, excellent staff, great breakfast, good location.
Something to look for near the strip Hotel staff is friendly
Visited the Grand Canyon in October. It was mobbed with tourists, but this is probably true most of the year. Hats off to the Holiday Inn Express. The staff handled the mob scene extremely well, especially the free breakfast. I highly recommend getting a top floor room due to the noise, but I'm sure all hotels are like this in the Tusayan area. Anyway, it was a good experience overall. The sheer amazing beauty of the Canyon override any inconvenience you might see with (other) tourists.
The fitness center was closed and the room the pool was in was disgusting. The only positives of the hotel are the location and the staff in the breakfast room. I would never stay there again
The hotel is well situated near the park entrance. Breakfast was nice. The staff very pleasant and accommodating.
Good location, close to Grand Canyon. Issue with mini fridge that took staff two times to properly address.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located in Tusayan, Holiday Inn Express Hotel & Suites Grand Canyon is adjacent to Bright Angel History Room and within a 15-minute drive of Mather Point. This 3-star hotel welcomes guests with 196 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. Near the airport, the hotel is also within a 20-minute drive of Grand Canyon National Park and Hopi House.
Dining
Free buffet breakfast is offered each morning.
Rooms
All of Holiday Inn Express Hotel & Suites Grand Canyon's 196 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. TVs come with satellite channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers and desks.
Property features
Guests of Holiday Inn Express Hotel & Suites Grand Canyon have access to an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and free newspapers.
Guest reviews for Holiday Inn Express Hotel & Suites Grand Canyon
the staff at this hotel is amazing!
Everyone
The people on staff were so helpful and friendly. We had a couple of maintenance and housekeeping issues, and they were answered and fixed immediately. The breakfast was great, and the highlight of breakfast was the ladies who worked in the dining area. They made us feel so special! The only issue I had was that the bathtub should have a rubber mat or some traction strips on the bottom. I had a lot of trouble getting in and out. Overall, a great place to stay!
great stay!
Everyone
There are two hotels on this property, we were (thankfully!) assigned to the adults-only building. The other building had the pool but we had a hot tub and enjoyed the quietness of the surrounding guests. Aside from the lousy pillows, our room was extremely comfortable and spacious. We had a suite so we had an extra room with a couch and a refrigerator. Not that we had time to enjoy our room very much, there was too much to see! It was only a few minutes' drive to the gates of the park. Along the way we passed restaurants, places to get groceries, and the IMAX theater (unfortunately, we had no time to go even though we got discount coupons at check-in). The breakfast was really good. There were eggs, biscuits, cereals, yogurts, milks, a pancake maker, etc.. The attendant was great. There was a Keurig in the room as well as coffee all day in the breakfast room. We would stay here again!
nice hotel, great breakfast
Everyone
Very clean room, very supportive staff. The rooms were small but had everything we needed. The continental breakfast was very convenient and had many great options.
Everyone
One night stay. Quiet and easy to find. System won't let me submit review without writing something extra. That should not be a requirement.
Everyone
Nice location. Near the stop of the park shuttle. The bed was not comfortable. Too expensive.
convenient, clean and comfortable
Everyone
We stayed in the smaller, "back section" of the hotel and it was very quiet and convenient to the breakfast and spa.
solo trip to the grand canyon!
Everyone
Beautiful hotel close by the South Rim entrance to the Grand Canyon!! Room was clean and cozy!! Hotel staff was very friendly and helpful. Breakfast was always delicious! Thank you ALL!!
Review comment
Elena responded on Feb 13, 2017
Dear Daniel, We are pleased you had a wonderful stay! Thank you for sharing your beautiful pictures! Thank you for your review and especially for choosing to stay with us! Sincerely, Elena V - General Manager
nice hotel close to the south rim
Everyone
Front desk lady who checked us in was nice. The process was quick. We asked for a room on the 3rd floor because we don't like having people above us but we still heard noises like someone was. Overall, the room was clean when we got there. No foul smell like other smaller inns we've been to. The only problem is the ac/heat was not working properly. We put it on low fan and set the thermostat at 68 degrees but it still kept turning on and off as if it was on 'auto'. It was a little noisy for our comfort that's why we didn't really have a good night sleep. The on and off noise of the fan kept waking us up. It takes a long time to turn back on and the room would get warmer than how we wanted it to be. The bed was okay but the pillows are too high it didn't feel right. The breakfast was included in our stay but didn't really meet our expectations. We've been to other locations before but this time we weren't as satisfied. Considering all these, I would give our overall hotel experience a 3.5 because of the cleanliness of the room and the convenient location to the Grand Canyon South Rim.
Review comment
Elena responded on Feb 12, 2017
Dear Guest, We are pleased that overall you had a wonderful stay! As for the AC unit when you turned the fan on that just circulates the air within the room, that is why it turned on and off making the room stuffy! I hope you called the front desk and they were able to assist you. Thank you for your review and for choosing to stay with us! Sincerely, Elena V - General Manager
great location
Everyone
We rented a vehicle in Phoenix and traveled north to the Grand Canyon area. Locate just a few mile from the park entrance, this hotel was in the perfect location for the price. Pleasant staff that accommodated every guest request I observed. Buses were not running into the park at the time we visited. TIP: For those people that want to view the sunrise it's great, for those that don't, expect a rush at the breakfast an hour after sunrise. It was crazy! The attendants were extremely friendly and helpful. The best breakfast selection of our two week trip. AND for all those that have served our great nation and have a rated disability, be sure to bring your paperwork to the park entrance where you can receive your lifetime pass to National Parks. Easy as pie with the right paperwork. Saves you the $30 entrance fee! We used that several times during this trip. Cheers!
Review comment
Elena responded on Jan 14, 2017
Dear NavyBlue, First of all... Thank you for your service we appreciate what you have done for us! We are pleased that you had a wonderful stay and that our staff was able to make you comfortable! We are glad that the children in your party young & old enjoyed our pancake machine... Once again, thank you for your comments and for choosing to stay with us! Sincerely, Elena V - General Manager
pleasantly surprised
Everyone
Good experience. Staff was efficient despite being sold out.
Review comment
Elena responded on Jan 15, 2017
Dear Guest, We are pleased to hear that you had a wonderful stay and that our staff was able to take good care of you! Thank you for your comments and especially for choosing to stay with us! Sincerely, Elena V - General Manager
Dear Guest, We are pleased you had a wonderful stay overall and especially enjoyed our Suites. Thank you for your review and especially for choosing to stay with us! Sincerely, Elena V - General Manager