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City Hotel West

Pet-friendly hotel with a 24-hour front desk connected to the convention center in Frankfurt

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Photo gallery for City Hotel West

Reception
Breakfast area
Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Reception

Reviews

3.4 out of 10

Popular amenities

  • Laundry
  • Room service
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Moselstr. 35, Frankfurt, HE, 60329
  • Frankfurt Trade Fair
    ‪14 min walk‬
  • Römerberg
    ‪15 min walk‬
  • Frankfurt Christmas Market
    ‪15 min walk‬
  • Frankfurt (FRA-Frankfurt Intl.)
    ‪10 min drive‬

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Room options

View all photos for Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Vierbettzimmer

Hypo-allergenic bedding, minibar, in-room safe, desk

Vierbettzimmer

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Frankfurt

Located in Bahnhofsviertel, City Hotel West is a leisurely stroll from popular sights such as Main Tower and Frankfurt Trade Fair. This 25-room hotel welcomes guests with in-room amenities like sitting areas, minibars, and electric kettles. It's connected to the convention center in central Frankfurt and also close to Alte Oper and Frankfurt Christmas Market.

What's nearby

  • Main Tower - 11 min walk - 0.6 miles
  • Alte Oper - 12 min walk - 0.7 miles
  • Frankfurt Trade Fair - 14 min walk - 0.8 miles
  • Römerberg - 15 min walk - 0.8 miles
  • Frankfurt Christmas Market - 15 min walk - 0.8 miles

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 23 min drive

Restaurants

  • ‪Le Crobag - ‬2 min walk
  • ‪Der Fette Bulle - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Frittenwerk - ‬2 min walk
  • ‪Kakadu - ‬2 min walk

About this property

City Hotel West

Pet-friendly hotel with a 24-hour front desk connected to the convention center in Frankfurt
Guests of City Hotel West enjoy free WiFi in public areas, express check-out, and free newspapers. If you plan to drive, free offsite parking is available. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include laundry facilities, a vending machine, and an ATM.
41-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sitting areas, minibars, and electric kettles are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Arabic, English, Farsi, French, German, Hindi, Lithuanian, Russian, Urdu

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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per day
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay, Apple Pay, and PayPal.
  • Onsite safety features include a fire extinguisher, a smoke detector, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

Frequently asked questions

What's there to see near City Hotel West?

This hotel is situated in Bahnhofsviertel within a short 10-minute walk of Main Tower and also 13 minutes on foot from Alte Oper. You'll also find Frankfurt Christmas Market and Römerberg less than a mile away.

Is there parking available at City Hotel West?

No, there isn't parking at the hotel but you'll find free parking nearby.

Does City Hotel West include a casino at the property?

No, City Hotel West doesn't have a casino.

Will I find an indoor pool at City Hotel West?

No, there is no indoor pool at this hotel.

Is City Hotel West a good place to stay for couples?

Amenities that appeal to couples at this riverfront hotel include a minibar as well as concierge services and a 24-hour front desk.

Are there hot tubs at City Hotel West?

No, there isn't a spa tub at this hotel.

Does City Hotel West have a restaurant that serves breakfast?

No, City Hotel West doesn't have a restaurant that serves breakfast.

Will City Hotel West allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at City Hotel West for a fee of EUR 20 per pet, per day.

Does City Hotel West have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to City Hotel West?

The closest major airport to City Hotel West is Frankfurt Airport (FRA), which is 10.4 mi away (23 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 24.8 mi away.

Are there rooms with balconies at City Hotel West?

No, at City Hotel West, there aren't any guestrooms that list a balcony.

City Hotel West Reviews

Reviews

3.4
Rating 10 - Excellent. 0 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 3 out of 31 reviews
Rating 4 - Poor. 6 out of 31 reviews
Rating 2 - Terrible. 19 out of 31 reviews

3.6/10

Cleanliness

4.8/10

Staff & service

3.8/10

Amenities

3.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

KIANOUSH

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

KIANOUSH

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was good about this property unless you need a cheap place to ……
Stayed 1 night in Nov 2024

4/10 Poor

Charles-Antoine

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighborhood during night
Stayed 4 nights in Nov 2024

2/10 Terrible

Garrett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here just to save a few bucks bad area

Gross place in red light sheet smelt like smoke even in a non smoking room don’t stay
Stayed 1 night in Nov 2024

2/10 Terrible

Karl

Stayed 2 nights in Oct 2024

2/10 Terrible

Bingliang, Saint John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Stayed 3 nights in Sep 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!!!

Roaches!!!!!!!!!
Stayed 1 night in Sep 2024

2/10 Terrible

Sidi

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Stayed 2 nights in Sep 2024

2/10 Terrible

Stuart

Business traveler
Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024

6/10 Okay

Tony

Traveled with family
Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024

6/10 Okay

Joseph

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.

4/10 Poor

Axel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023

6/10 Okay

Wahidullah

Traveled with family
Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023

2/10 Terrible

salvatore

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Per fortuna è stata una sola notte

Il peggiore hotel della mia vita. Considerando anche il prezzo di 200 euro a notte. Unica nota positiva la vicinanza alla stazione e alla fiera. Si teoval all'inizio del quartiere a luci rosse, mal frequentato la sera ( drogati) e urla per strada durante la notte. Ci si chiude in camera sperando qualcuno non sfondi la porta. Sensazione di insicurezza mai provata prima. La pulizia tutto sommato c è ma gli arredi sono vecchissimi e danno molta sensazione di sporco. Naturalmente niente tapparelle e una tendina che non copre tutta la finestra. Dormito pochissimo e male. Materasso buono
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war eine Frechheit, dieses Stunden-Hotel überhaupt anzubieten! Ich bin nach sofort wieder gegangen und habe bei Freunden zu Hause auf der Couch geschlafen.
Stayed 1 night in Nov 2024

8/10 Good

ERIKO

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Janne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Stayed 2 nights in Sep 2024

2/10 Terrible

Ronald

Stayed 1 night in Jul 2024

2/10 Terrible

Adrian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Andreas

Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Stayed 1 night in Jun 2024

8/10 Good

Allan

Traveled with group
Liked: Cleanliness, staff & service
Manglede holder til bruseslange
Stayed 1 night in Jun 2024