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City Hotel West

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Photo gallery for City Hotel West

Reception
Hypo-allergenic bedding available, minibar, in-room safe, desk
Reception
Breakfast buffet
Exterior

Reviews

3.4 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Moselstr. 35, Frankfurt, HE, 60329
  • Place, Financial District
    ‪1 min walk‬
  • Place, Kaiserstrasse
    ‪1 min walk‬
  • Place, Frankfurt Trade Fair
    ‪12 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪16 min drive‬

Room options

View all photos for Single Room

Hypo-allergenic bedding available, minibar, in-room safe, desk

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double or Twin Room

Hypo-allergenic bedding available, minibar, in-room safe, desk

Double or Twin Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Hypo-allergenic bedding available, minibar, in-room safe, desk

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Vierbettzimmer

Hypo-allergenic bedding available, minibar, in-room safe, desk

Vierbettzimmer

  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

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Exterior

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About the neighborhood

Frankfurt

Located in Bahnhofsviertel, City Hotel West is a leisurely stroll from popular sights such as Main Tower and Frankfurt Trade Fair. This 25-room hotel welcomes guests with in-room amenities like sitting areas, minibars, and electric kettles. It's connected to the convention center in central Frankfurt and also close to Frankfurt Christmas Market and Römerberg.

What's nearby

  • Financial District - 1 min walk - 0.0 miles
  • Kaiserstrasse - 1 min walk - 0.1 miles
  • Skyline Plaza - 11 min walk - 0.6 miles
  • Frankfurt Trade Fair - 12 min walk - 0.7 miles
  • Alte Oper - 12 min walk - 0.7 miles

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 23 min drive

Restaurants

  • ‪XiaoLongKan Hotpot Restaurant - ‬3 min walk
  • ‪Sapôres Sàigòn Street Food - ‬2 min walk
  • ‪Der Fette Bulle - ‬2 min walk
  • ‪Taunus Eck - ‬1 min walk
  • ‪Kakadu's - ‬2 min walk

About this property

City Hotel West

Guests of City Hotel West enjoy free WiFi in public areas, express check-out, and free newspapers. If you plan to drive, free offsite parking is available. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include laundry facilities, a vending machine, and an ATM.
41-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sitting areas, minibars, and electric kettles are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per day
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay, Apple Pay, and PayPal.
  • Onsite safety features include a fire extinguisher, a smoke detector, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

City Hotel West
City Hotel West Frankfurt
City West Frankfurt
City Hotel-West Hotel Frankfurt
City Hotel West Hotel
City Hotel West Frankfurt
City Hotel West Hotel Frankfurt

Frequently asked questions

What's there to see near City Hotel West?

This hotel is situated in Bahnhofsviertel within a short 10-minute walk of Main Tower and also 15 minutes on foot from Frankfurt Christmas Market. You'll also find Römerberg and MyZeil less than a mile away.

Is parking available on site at City Hotel West?

No, there isn't parking at the hotel but you'll find free parking.

Does City Hotel West include a casino at the property?

No, City Hotel West doesn't have a casino.

Will I find an indoor pool at City Hotel West?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at City Hotel West?

Couples staying at this riverfront hotel will appreciate amenities like a minibar and concierge services.

Are there hot tubs at City Hotel West?

No, there isn't a spa tub at this hotel.

Does City Hotel West have a restaurant that serves breakfast?

No, City Hotel West doesn't have a restaurant that serves breakfast.

Will City Hotel West allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at City Hotel West for a fee of EUR 20 per pet, per day.

Are there connecting rooms at City Hotel West?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to City Hotel West?

The closest major airport to City Hotel West is Frankfurt Airport (FRA), which is 10.4 mi away (23 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 24.8 mi away.

Are there rooms with balconies that I can book at City Hotel West?

No, there aren't any guestrooms at City Hotel West that offer a balcony.

City Hotel West Reviews

Reviews

3.4
Rating 10 - Excellent. 0 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 6 out of 32 reviews
Rating 2 - Terrible. 20 out of 32 reviews

3.6/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

3.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Tony

Liked: Staff & service
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Wahidullah

Liked: Staff & service, amenities
The customer service was good
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Joseph

Liked: Staff & service
Was a good price but would not stay at the place more than 1 night
Stayed 1 night in May 2024
Verified review

4/10 Poor

KIANOUSH

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was good about this property unless you need a cheap place to ……
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Stuart

Disliked: Amenities, property conditions & facilities
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
Stayed 3 nights in Sep 2024
Verified review

2/10 Terrible

Garrett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here just to save a few bucks bad area

Gross place in red light sheet smelt like smoke even in a non smoking room don’t stay
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Charles-Antoine

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy neighborhood during night
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Janne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and surroundings full of drug users. Lots of bed bugs in room. Dangerous neighborhood. Checked in but could not stay for longer than 10 minutes for aforementioned reasons.
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

Sidi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is horible, I coudn't stay more than 15 minutes. The location is good, very close to the train station and the center. But, the street is full of homeless. The rooms smell bad and dirty. It is not worth to be listed in any website. lost the money but no regrets to leave it
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!!!

Roaches!!!!!!!!!
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and poorly equipped.
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Axel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Stayed 2 nights in Sep 2023
Verified review

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prostitution hotel!

DO NOT BOOK! As we arrived the police were arresting people outside of the hotel. The police warned us to not stay in the hotel. We followed the official recommendation to not stay in the hotel and cancelled our reservation as soon as we had found another hotel. The staff at City Hotel West, do not care about your safety or customer service and were not willing to reimburse us. This is, according to Frankfurt police, a prostitution hotel and I strongly discourage everyone to stay at this unprofessional and dirty establishment. In addition the area around the hotel is bombarded with sex shops and drug addicts. DO NOT BOOK!
Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Do not book!

Horrible! Do not book! The hygienic conditions were horrible; completely unacceptable by any standard. As a result we terminated our stay immediately. The bed linens—arguably the most critical aspect of any hotel room—were filthy and heavily stained. It was evident that the sheets had not been changed in several days. Furthermore, the overall state of the rooms was shocking and deeply unhygienic. It is my strong suspicion that this establishment functions primarily as a short-term rental for prostitutes and drug users. This hotel is a tourist trap and bears no resemblance to the photographs and descriptions presented on the hotels.com website. While I understand that Hotels.com must offer a wide range of accommodation options across different categories, City Hotel West falls so far below any acceptable standard that I urge you to remove it from your platform immediately to protect other unsuspecting travelers.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Bingliang

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience – Not Worth the Price! I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals. To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices. Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth. I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
Stayed 3 nights in Sep 2024
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wir waren noch nie in einem schlechteren Zimmer

Es hat nach Zigaretten gestunken, Duschkopf war kaputt, Fernseher hatte keine funktionstüchtigen Sender, Bett war dreckig und hat sich verschoben, obwohl es ein Doppelbett sein sollte, ständig hat irgendwer eine Tür laut zu gemacht, die Hälfte der Möbel sind kaputt, paar Käfer waren auf dem Boden zu sehen und der Boden war dreckig. Service war ok.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

salvatore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Per fortuna è stata una sola notte

Il peggiore hotel della mia vita. Considerando anche il prezzo di 200 euro a notte. Unica nota positiva la vicinanza alla stazione e alla fiera. Si teoval all'inizio del quartiere a luci rosse, mal frequentato la sera ( drogati) e urla per strada durante la notte. Ci si chiude in camera sperando qualcuno non sfondi la porta. Sensazione di insicurezza mai provata prima. La pulizia tutto sommato c è ma gli arredi sono vecchissimi e danno molta sensazione di sporco. Naturalmente niente tapparelle e una tendina che non copre tutta la finestra. Dormito pochissimo e male. Materasso buono
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war eine Frechheit, dieses Stunden-Hotel überhaupt anzubieten! Ich bin nach sofort wieder gegangen und habe bei Freunden zu Hause auf der Couch geschlafen.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Allan

Liked: Cleanliness, staff & service
Manglede holder til bruseslange
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel geht so, die Gegend ist unerträglich.

Das Hotel ist für normale Menschen unerträglich. Es befindet sich im schlimmsten Drogenviertel Frankfurts. Ich habe dort aufgrund der Messe übernachten müssen, da keinen andere Hotels mehr frei waren. Der Boden im Zimmer hat geklebt und der Lärm von der Straße (sich prügelnde Prostituierte und Streitende Drogenabhängige) war sehr störend. Nie wieder.
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Sotirios

Disliked: Cleanliness, staff & service, property conditions & facilities
Sehr schmutzig...laut .von einem besoffenen mitten in der Nacht geweckt.. danach noch mal vom rezeptionist..nie wieder...
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Erster Eindruck war ein extrem starker Geruch nach Zigarettenrauch. Nachdem ich gelüftet habe, habe ich einen Fleck unter dem Laken am Fußende gesehen, dazu etwas Asche auf dem Laken. Es gab nur Papierhandtücher, kein Duschhandtuch, kein Wasserkocher und schon gar nicht eine Willkommensflasche mit Sprudel. Später habe ich gesehen, dass im Erdgeschoss Getränke zum Verkauf standen. Das Mobiliar war teilweise defekt und notdürftig repariert oder mit Edding bekritzelt. Definitiv keine Empfehlung, auch wenn das Personal an der Rezeption sehr höflich war.
Verified review

2/10 Terrible

KIANOUSH

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024