Mercure Hotel Kaiserhof Frankfurt City Center4.0 out of 5.0
Recent guest reviews
It pains me to write such a bad review, especially as I am a loyal Club Accor customer, but this hotel does not deserve to be a Mercure. 1. It is currently a building site and you have to go through corridors with exposed walls and floors to get to your room. These corridors definitely make you feel the cold 2. My room had a stain ridden desk chair and a dirty toilet seat 3. The main heating/AC unit did not work, so had to heat the whole room up with the window radiator 4. Shower was blocked so water was not going away, shower screen was leaking, and whenever someone else was showering in other rooms, water was coming back up my shower and toilet 5. Room door did not lock from inside which I was told was a security feature to leave the room quickly in case of emergency. Every other hotel around the world allows you to lock your door! 6. Paper thin walls so you could hear your neighbours cough 7. Terrible, terrible WiFi: would not connect to begin with, then extremely unstable and slow (this was also blamed by staff on the refurbishment works) 8. The hotel is right in the middle of the red light district, with all the dodginess this brings 9. As I left, 3 police officers were at reception speaking with staff. Says it all about the area really I stayed two nights on business, and one thing is clear: I will never go back again. This hotel is totally unacceptable for business travellers. Don't waste your money, spend it with an establishment that actually provides good sleep quality and services.
In spite of extensive rebuilding work in progress, this was a quiet and pleasant stay. The hotel is a short walk from the Hauptbahnhof and in easy walking distance from the historic centre of Frankfurt.
Not a great hotel TV did not work NO bar! no restaurant location fine rooms good and modern but really needs to be refurbished and bar and restaurant added. TV failed to work WiFi OK but not brilliant rooms very clean public areas like a building site and too noisy
My Wife and I and my sister stayed at the hotel for some 3 nights. (Two rooms). The hotel is superbly located just a short stroll from Frankfurt Main Railway station and convenient to most attractions in Frankfurt. The Hotel is still being renovated (despite a sign in the very small elevator saying the renovations would be finished in September 2017). We were in a renovated room - quite nice other than the telephone didn't work. Needed to be able to contact our sister who was on another floor. Reported the fact to the front desk staff who assured us that they would take care of it. The following day nothing had happened so we reported it again and were assured that it would be attended to. I had a quick look under the table and was able to see that neither the phone jack or the power cable were plugged in. Unfortunately, there was neither adjacent to the phone. we again reported it and one of the staff came to try to resolve the problem. Without success. Eventually Mr. Azak came to the room and apologized for the phone not working and was embarrassed when we said that we had been trying for some 48 hours to have the matter resolved. He kindly offered us a complimentary breakfast to compensate for the inconvenience. When the renovations are completed it should be a very nice hotel in a wonderful location at quite reasonable rates.
Hotel is undergoing refurbishment at the moment. I happened to stay in one of the newly refurbished rooms, which have contemporary and ergonomic design, brand new furnitures, smart TV, free water, tea and coffee with modern coffee making machine with capsules.
Booked a privilege room which is freshly renovated with modern interiors but surprisingly I saw small amenities like even simple toiletries have been removed like lotion shower caps , even no slippers which where earlier part of privilege room has been removed
So, I'm in very different minds here. Probably one of the worst streets in Frankfurt, opposite the main station - unless you're looking for drugs or sex business. My, my, what a terrible place. I advised all my female colleagues not to walk alone there in the evening. Once inside, friendly staff, but my question about a quiet room seeing the huge building project outside was laughed away, "no problem, they don't start early and you've got soundproofed windows". So, next morning at 7 I was awoken early by loud drilling and men walking around in front of my window. At reception for new guests they kept up the story of no problems... My colleagues often had to walk through corridors filled with water and hardly any lights. The elevators, that didn't work that well, had a notice asking for understanding that the construction would be finished in September. We were there in October? Don't these employees use their own elevator? Friendly staff, but otherwise a disaster.
Hotel under refurbishment but the room I got still looked shabby. Although the room was booked and paid in advance, the payment was not accepted as I didn’t bring my company’s credit card. I was in a bigger Accor hotel last month (Novotel Paris La Defense) and I didn’t face that issue. So ridiculous to to have such inconsistencied!
As a few have mentioned the hotel is currently being renovated and work is still in progress in corridors and insome rooms. However, this hasn't affected my stay as no building work actually goes on during the night. I was staying in one of their newly refurbished room (see photos) and i was quite impressed by the standard. I am sure the hotel will look amazing when the work is completed. Regarding location, it is a short walk away from Frankfurt's main train station and, just like most other big European City, that means it is also a couple of streets away from the red light district...hardly the hotel's fault though...the main shopping area and a vast choice of restaurant are also only a short walk away. The hotel staff is extremely friendly and helpful. I'd definitely recommend this hotel and wouldn't hesitate to stay there again.
This hotel is in total disarray. They need to close, have construction completed and open again. There are bare wires on every ceiling in every corridor without any ceiling tiles. They had an air conditioning unit in our room but it was not yet wired in and we had a plug in fan instead! It was too hot so we had to open windows due to no air conditioning but then construction site opened Fri and Sat at 7am!!! So the choice was wide awake (open windows) or too hot (closed windows). It was awful. Our 'refurbished' room had torn wallpaper and the other walls were 1980's wood chip- half baked refurb!! They locked us out one night and when we repeatedly rang the bell no-one answered so my husband knocked on the front door and was then chastised by the desk attendant, once he appeared. The area is filled with junkies, creepy beggars and smells of urine if you turn the wrong corner. Close to the train station but this is the only plus! Avoid!
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1095 reviews