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Mercure Hotel Kaiserhof Frankfurt City Center

4.0 out of 5.0

Recent guest reviews

This hotel is close to the railway station, and within walking distance to the shopping street Ziel and to "Altstadt". If you book in advance and chose the "supersaver" rate you could get a very good deal :-) The hotel is for the time undergoing un upgrade so you have to excpect some noice during daytime. That said, our newly renovatet room was very fresh and clean. Staff was friendly and efficient. Several restaurantes and cafes in the street in front of hotel, not so nice in the street behind the hotel... If you like south indian food you must try the great restaurant next door to the hotel! (Se seperate revue for Saravanaa Bhavan)

We have stayed for 5 days The hotel is very close to the Hauptbahnhof, two stations from FRANKFURT messe exhibition center, located on a very central street with a lot if restaurants. It is renewed recently so the room was Clean and comfortable(beside some wall paint that was not so white...) Equipped with Tv, coffee machine & tea Free wi fi quiet room Very nice breakfast selection for 15 euro for a person great coffee, tee , juices ect. Tasty bread & buns cheese& cold cuts Scrambled/boiled eggs Cereal section Fresh Fruit & vegetable For us it was totally satisfying. The staff was nice & willing to help. I would recommend if you are not the ones who’s looking for a fancy hotel. First time I stayed in Frankfurt so the overall experience was nice. Small remarks: 1.there is an immigrant/baggers population on the street they weren’t hostile or something, just not as it was on other places i have seen in Germany. 2.The building next to the hotel & some part of the hotel itself is under construction so it is not perfect experience.

Overall good hotel. Good location near the train station and short walk to main part. However when we booked we weren't told there was construction ongoing, we weren't told this till after we booked but we were reassured the construction would be completed by September....but come November when we arrived it was still going on. I am also terrified of bugs and on our second night there 2 giant beetle things wandered into our room under the crack in the door, probably due to the construction. So my partner had to remove them and I used towels from the bathroom to plug the gap at bottom of door. So I was unsettled the entire trip. Also no stairs ? So had to use lift but during busy periods (during check in/out times) or when being used by cleaners could be left waiting 10mins just to get access to get back up to our room.

The first is that the hotel is being renovated on several floors. How can a 4 star hotel be renovated with customers? I could not have imagined it. They could shut down and renovate a whole floor and I do not think they bother anyone. The building next door was under renovation too. It was not noisy, but it was dirty and cold on the hallways. It is the first hotel I stayed in and in the room the carpet was not cleaned enough with the vacuum cleaner, it was speckled in several places, the walls were scratched and dirty. For a 4 star hotel it is not so elegant! Then the bathroom was great, but without heating ... being winter outside, in the bathroom was quite cold, totally uncomfortable! Another strange thing, although the bathroom was large, the toilet bowl was cramped between the sink and a wall, so you do not have a place to stay too comfortable! Also, there were problems with water pressure at the bathtub. The strong points of the hotel are good location to the city center and the financial district and the kindness of the staff, but they do not compensate for the above mentioned minuses!

Close to the main train station, walk to many shops and restaurants. This is a high traffic area, many people in the area at all hours. The hotel public areas were small and out dated. The room was spacious and comfortable, as was the bed. The employees were very friendly and helpful and spoke English well. Breakfast was good, with a nice variety of fresh foods and attentive staff.

RENOVATION WORKS: The hotel is currently doing renovation works, on which I was not informed at all when I did the reservation. In the 3rd Floor the on-going renovation works can still be seen (walls, carpet). The standard rooms look somewhat run down and are overdue to be renovated. However, I was informed by front office the renovation of these rooms will only be done in the next two to three years. Additional information: The building itself is also undergoing major renovation works. My room window was facing a construction site which caused noise (from 08:00 Mo-Fr) and dust (window sill in my room was covered with dust). Free WIFI: It is too slow (Bit rate?) and therefore far away from any today's standard. HOUSEKEEPING: When I checked-in the radiator in my room was shut-off and the window was open (at an outside temperature of 4 degrees). A quite uninviting atmosphere in my opinion.

We booked this hotel thinking it was going to be very average as it was so cheap. To our surprise it was a really great location, right next to the main station, with a comfortable modern bedroom, great bathroom, nice huge tv, and a friendly member of staff at check-in. They appear to be building an extension next door but there was no activity over the weekend we were there, it may be noisier during the week. And the streets behind the hotel (to the north) were a little seedy, but most of the activities in the city are in other directions. There's a small Rewe To Go supermarket nearby which was very handy to pick up snacks.

We booked a smoking room through a hotel booking website and when we came, check-in was smooth and our room was equipped with an ashtray (we still opened the windows when we smoked). The room was nice and clean, it was a newly renovated one at the back of the hotel. Amenities were good. TV was lack of English channels, weirdly enough theres a lot of Arabic channels. There was a renovation going on but we hardly noticed any noise in the morning (it started being noisy after lunch time). The parking space was also unavailable during our stay and it was not so easy to find a parking spot around. Location is close to center, and sure it's close to the red district too but there's also a couple nice, non-dingy bars around (one is called "Plank"). Next door to the hotel there's a good Indian vegan restaurant. Overall we had a pleasant, problem free stay.

Modern and nice hotel, it was under renovation when we were there, but didn’t bother us at all. It’s very close to the main train station and a 10 minutes walk to the downtown. The rooms are fairly clean and neat.

Only positive thing is the location. Near to the main train station and walking distance to the Christmas markets. Didn't find the surrounding a problem. I only stayed here using it as a base to visit other cities so I find the location good. However, the recognition of accor loyalty is bad. No recognition to be precise. No upgrade or whatsoever. Told that the hotel is full but the rooms were available online. Hmmmmm... Someone or the website must be lying? The condition of the room left much to be desired. Remote doesn't work, very dirty chair and very dirty and mouldy safety box. Renovation work can create some noise problems. Good size room but overall, won't be coming back.

Kaiserstr. 62 Frankfurt HE

Hotel highlights

  • Walking distance to Frankfurt Opera House and Maintower
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)
  • Concierge services

Mercure Hotel Kaiserhof Frankfurt City Center places you in Bahnhofsviertel, within a leisurely stroll of popular sights such as Frankfurt Opera House and Maintower. This 76-room, 4-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and flat-screen TVs. Centrally located in Frankfurt, the hotel is also a short walk from Staedel Museum and St. Paul's Church.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 76 soundproofed rooms provide minibars, coffee makers, and free weekday newspapers. Guests can expect WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free long-distance calls, free local calls, and free bottled water are also standard.


Property features

Guests of Mercure Hotel Kaiserhof Frankfurt City Center enjoy access to WiFi in public areas, a meeting room, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Superior Room, 1 Double Bed

Full 1 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Privilege, Room, 2 Twin Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1147 reviews