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Mercure Hotel Kaiserhof Frankfurt City Center

4.0 out of 5.0

Recent guest reviews

We booked this Mercure as we already stayed at some other hotels of this brand and we liked it very much as a solid mid-class brand. After our stay at the Mercure Kaiserhof I would say that this Hotel is totally different and outstanding compared to the other Mercure`s and when the hustle and bustle of the renovation or construction has been finished, the Kaiserhof Mercure would be one of the best Mercure`s, in my personal opinion. The Hotel is located very near to the Mainstation. As I was arriving by train this was very pleasant. Lobby was spacious and nice, reception staff welcomed us very friendly. Had to wait a couple of minutes as we was a bit early (9am) until the room was ready but did not border us. Had a cup of coffee which is free and available thru the whole day at the lobby. Also infused water is available which was great too. A little bit construction was going on next to the hotel but after entering the room we did not heard and was not disturbed by anything. Room was nice and the bed was fantastic. We slept very well. Thick mattresses with topper. Free mineral water, Nespresso machine and tea selection. AC was working quiet and good. Rain-shower with good pressure. Bathrobe and slippers... what do you need else... Only downside was that the carpets at the hallways outside the rooms are not finished and the walls are still in renovation. Reception told us that this will be finished in a couple of weeks. A big surprise was the fantastic breakfast with all the fresh cold cuts, cheese, fresh fruits, warm food selection with breakfast sausages... You can order your favorite egg dishes like omelette or fried eggs on demand. Everything is available what you need and perfectly prepared and decorated. Highlights: Real fresh honey comb, wide tea selection, fresh waffles and pancakes and fresh orange juice which you can squeeze by your own... The staff was so friendly and helpful and was filling up everything by all the time. One of my best breakfasts I got on my European vacation. This was definitely 5-Star standard! Check out was quick and friendly. They ordered us a Mercedes limousine transfer to the airport at the almost same price as for a regular taxi. This was a great service! PRO: When renovation is completed, definitely the best hotel in that area to stay. CONS: Carpets and walls at the hallways are still in renovation. Some construction next to the lobby. Recommendation? For Now = YES (if you're not on honeymoon) For later = definitely YES

I had a long layover so needed a hotel with easy access to Frankfurt airport. This hotel is only ten walk to the main railway station which has frequent trains to the airport so this Mecure fitted the bill. The hotel is adjacent to a sex shop and porno cinema with similar establishments closeby so not very classy. As other reviewers have commented there are ongoing renovations and I think they are building an extension next door. My room however had been renovated and was very stylish and comfortable. There was a Nespresso coffee machine as well as a kettle. Some chocolates had also been left in the room. I would stay here again in spite of the skanky surroundings.

The building was under renovation in March of 2018, a lot of dust, figobar and air conditioning were not working, as was the scale available in the room and the heater. Stupid attendants and did not bother to change my room, since the stay was already paid. Hotel without security, there is a card system to release the elevator, but if anyone wants to enter it just up the stairs.

The location of this hotel is pretty decent, as it is in close proximity to Frankfurt Central Station. However, the room they gave us was right next to a room that is currently undergoing renovations. Sadly I was feeling under the weather and the renovations start bright and early in the morning and I am unable to sleep. Also, they do not allow us to turn on the air conditioning since it is winter, but the room is very hot and stuffy. When the windows are opened , it is super noisy as it is next to a main road ... I have noticed that no other guests are staying on this level (probably due to renovations) so I do not understand why they would give me this room!

The Mercure is located one block from the main train station. It is around 20 minutes from the airport. The rooms are on the small size. For its central location the hotel is a bargain. The hotel is currently undergoing some work. I am sure it will be nice when it is finished. Free wifi in the rooms.

Within minutes of the main railway station in Frankfurt. Presently has quite a bit of construction around and in hotel on what appeared to be lift area and on some floors perhaps. Tries hard to look modern and funky but does also lack some basic amenities...empty as shower dispenser etc and we hike Kean the rooms were small. We used it rather than airport hotel thus allowed a quick visit into town for a beer and a bite. Just less than 9 euros return from airport using S bahn 9 in around 15 minutes...

Stayed here as a base for exploring the rest of the country for a couple of nights, and can't complain about a thing. Checkin was swift and done with a smile- and the room was freshly refurbished (An executive room I believe). Huge, spotless and the bathroom was exactly the same. Once this hotel is fully refurbished it will be a must-stay for anyone wanting to be near Frankfurt's Main Station. Just a minute's walk. I'd definitely stay again.

I've stayed in this hotel before,although it's not glamorous this hotel suits my needs perfectly and is very handy for Frankfurt (Main) Hauptbahnhof. My room was clean and tidy and although there is some building work going on this didn't bother me as I was out during the day. They've been doing some building work at this hotel for a while now,but whenever I've stayed there it seemed to stop late afternoon or very early evening. This time when I checked in I was given a room without a bath, so I went back downstairs and the receptionist found me a room with a bath in (it usually doesn't bother me not having a bath, but this time for personal reasons I needed a room with a bath in). The staff were friendly and helpful and also nice to see the lovely Eleanor on reception again on the last two mornings of my stay My stay this time was a weekend in January 2018

We stayed here for three nights over a weekend, whilst it is undergoing massive renovations, we heard little noise from the working which was a relief. I head little bits but nothing in the early morning, I suspect the hotel had this agreed with the workmen. The standard room was comfortable but the double bed was two singles pushed together with two single duvets (is this anew thing?) The bath and shower were amazingly hot and powerful which was great after a long day sight seeing. (Note: no idea why but the toilet brush was housed in front of the toilet not behind and on the wall so you couldn’t help keep hitting it with your right leg....) The hotel is well placed to everything and the staff were great. In all honesty I would say this hotel is good but not very good, but it’s better than average so I’ve given 4 stars.

Although it was a bit of a construction site, my stay was excellent. I had a good rest, and felt welcome all the way. I am a regular visitor of Frankfurt and next time I will definitely use this hotel again

Kaiserstr. 62 Frankfurt HE

Hotel highlights

  • Walking distance to Frankfurt Opera House and Maintower
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)
  • Concierge services

Mercure Hotel Kaiserhof Frankfurt City Center places you in Bahnhofsviertel, within a leisurely stroll of popular sights such as Frankfurt Opera House and Maintower. This 76-room, 4-star hotel welcomes guests with in-room amenities like minibars, coffee makers, and flat-screen TVs. Centrally located in Financial District, the hotel is also a short walk from Staedel Museum and St. Paul's Church.


For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room.


All 76 soundproofed rooms provide minibars, coffee makers, and free weekday newspapers. Guests can expect WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free long-distance calls, free local calls, and free bottled water are also standard.

Property features

Guests of Mercure Hotel Kaiserhof Frankfurt City Center enjoy access to WiFi in public areas, a meeting room, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 1165 reviews