Mercure Hotel Kaiserhof Frankfurt City Center4.0 out of 5.0
Recent guest reviews
Staff is friendly and breakfast is fine, no complaints.
The staff are very friendly.would definitely recommend toa friend. you get value for money.
If you are the kind of traveler that would avoid spending so much money in taxis this place could help you save with that. It is a couple of blocks from the central station, just 18 min from the airport in train so you can save more than 30 euros of taxi (per way to the airport) Also several city and area tours start from central station so it's location makes it perfect for tourist travelers. On top of that the place is really clean and offer more than enough comfort for the price you are paying. So you can use it to have a good rest after a day of sight seeing.
Upon arrival, intake desk person was not at all friendly. Also, the advertised free wi-fi and business center all required fees. The room was fine, except that the safe was broken and the TV reception was very poor (everything was fuzzy/lots of static). The two twin beds were put together with this wooden frame, with a big wooden divider between them, so every time I rolled over in my sleep I slapped it. Ouch!
Staff was very helpful. Room was adequate but not overly large. Quite conveient to the railway station only 2 blocks away. No restaurant on premises but several restaurants avilable for indoor and outdoor dining. While it does not meet a $400+ list price, it is very comparable to several in the area at the contract price
I knew this hotel from a prior trip, it was great. This time I had to cancel and lost the money I paid. I will newer use this type of reservation again.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1063 reviews