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Best Western Macrander Hotel Frankfurt/Kaiserlei

4.0 out of 5.0

Recent guest reviews

Conveniently placed near the conference center "Die alte Schlosserei der Energieversorgung Offenbach" I enjoyed staying here. The rooms are simple but functional and clean. Breakfast buffet was rich and plenty of free tables.

This is a decent hotel - staff were good and helpful. Room was clean and spacious but could have used another guest chair. Wifi was easy to connect too and breakfast was good, despite having to pay additional for it. We would return

Excellent location right across the street from an underground station. Very clean rooms. Nice coffee and apples in the reception area. Very nice relaxation area. Restaurants are pricy. Close to the shopping area in Offenbach.

The hotel is located in an area which is currently undergoing massive redevelopment. So the hotel is next to a site and also far from restaurants and cafes. There are a couple of restaurants in walking distance but for more options the Offenbach Market Place is 30 minutes walk. Room service was bad as they didn't wash my coffee cups that were provided in the room. Also although I emptied the minibar they didn't refill it. Reception people could smile a little more also. Gym is average and cleaners go in at around 7:30am. So if you go there earlier the place stinks. Also very limited gym equipment. Breakfast good and rooms of good size.

This hotel is located in Offenbach, which is 10-15 mins on a train from the centre of Frankfurt, the local train station is 2-3 mins walk away so no problem, getting to and from the centre, I was attending an exhibition in the centre and it was very easy to travel to and from the hotel. The hotel its self was very good, with no problems to report, it has to be said I was located in the top floor, which is the Best Western Rewards floor, so may be different in other areas, but I certainly cant complain about anything. Loved the sweets and fruit provided free, Thanks. Breakfast was very varied and plentiful, again no complaints here. Staff at all times were very pleasant, thank you, Would definitely use again. Keep up the good work

Normaly you are not sure that you want to write reviews over such hotels ... there is nothing exciting ... nothing positive in remembrance remains ... everything gray ... the view on two high - rise buildings ... the rooms in the Best western gray ... the baths in plastic ... huge breakfast hall ... big choice ... but Does i need that? I'm sorry ... right on the highway ... thus also louder with open windows ... now I ask myself again ... I need that? No .. for the next time i will look form something outside Frankfurt/Offenbach.....sorry .. the staff very nice ... but for me no second time.... thanks anyway

I had an amazing time staying at the hotel mainly because of the staff. They were really patient and made sure that me and my girlfriend had everything we needed. I will more than likely stay here next time I come back for a visit.

This hotel is located in Offenbach and is an excellent and cheaper alternative to staying in Frankfurt Messe or the city center. I got this room for 65 Euros a night on (prices vary depending on site and time of year). It is about a 100 meter walk from the Offenbach Kaiserlai Train Station (S-Bahn), with regular trains running every 7 minutes or so to Frankfurt. This is also a straight shot from the Airport if you use either the S8 or S9 towards Offenbach Ost or Hanau. Check in was simple and friendly and depending on the day, they'll have complimentary warm, exotic fruit juice available at the front desk. There are little candy treats for the children. Staff is very helpful and they speak English. The rooms were clean and presentable. The beds were a bit small but if you're there with your spouse, you can just join the two beds together. Plenty of towels and toiletries available as well as a minibar with seltzer water, regular water and apple juice (all free of charge for the duration of your stay). If you don't want cleaning service the next day, the housekeepers will tie a bag of fresh towels to your door. If you run out of shower or bath gel, they will replenish it quickly anytime of the day. The Wifi is quick and efficient. Be sure to follow the directions on how to connect, don't just think that you can connect through your settings and you're good to go. You have to actually login on their website. A downside is that breakfast is 20 Euros. Complimentary would have been nice, but I understood that it wan't free from the get-go. From what it looked like, it was delicious, but I can't say from experience. Another downside is there is a parking fee (we did not use it, as we used the S-bahn to get around). I do not remember what the price for parking was but it was in the 10 Euro-a-night range. Overall, this was an excellent hotel to stay in as we explored the Frankfurt and Cologne Weinachtsmaerkten (Christmas Markets). I highly recommend it. It's rated 4-stars.

I came to Offenbach on business and had the option of staying at the Intercontinental in Frankfurt, but thinking it would be a commute trying to get to the Messe in Offenbach (trade show), decided to stay local. All the good hotels were completely booked and I was forced to stay at this hotel. My company assured me I would have the best rooms at the hotel, a Jr. Suite and showed me some decent pictures, and even though it was a Best Western, I relented. Arriving at the hotel, it looked just like a crappy Best Western from the outside, but I still had hope it was much better inside. It wasn't, lol. I arrived in my miniature room with the end of the bed almost touching the opposite wall - no suite in site! So, thinking this was some booking error, called the front desk and asked if there was a mistake, that my company had booked a Junior Suite. She told me that there was no mistake, that I had the best room in the hotel! Ugh... it gets better (worse)... One day, I arrived from the show exhausted and tried to get in my room, but the hall door that acted as some kind of VIP entrance to all the "best" rooms of the hotel, was locked and my key wouldn't let me in. Someone else was going in, so I got into the inner sanctum, but when I tried to get into my actual room, the same problem! My key didn't work, so I went back downstairs and the clerk at the desk apologized saying that he knew of the problem and it was a system error affecting the entire hotel. So he grabbed his master keycard and accompanied me up to the room. His master key didn't open the security door at first, but finally worked. He then tried my room over and over again, but it didn't work, so he went back downstairs and got another key. This finally worked. Frustrated, I called the reception and asked them what caused the system problem and he (another individual - not the one who helped me in the room) claimed it was my fault! I had most likely rubbed my keycard against my cell phone and it inactivated the program. I told him that my keycard was actually in a separate area and never touched my phone, but that didn't seem to dissuade him from pummeling me with accusations! I told him of my conversation with the other clerk saying that it was a system-wide problem, but he still told me that it was my fault. Finally I told him that I travel around the world very, very frequently and this has never happened to me at any other hotel - ever - and asked to speak with a manager. The manager did return my call, apologized for the other clerk's misinformation and that he did not understand why the clerk would say that. He offered me two free drinks (though I don't drink) and apologized for his behavior. The next day the same thing happened with my colleague who, in a text, said "let's not stay here ever again", to which I replied, "amen." Avoid this hotel.

Their staff are very helpful. We didn't know anything about Frankfurt and when we asked something, answered very patiently. Their breakfast buffet is also amazing. Rooms are clean and quiet. Parking available.

Strahlenberger Straße 12 Offenbach am Main HE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Best Western Macrander Hotel Frankfurt/Kaiserlei places you within 3 miles (5 km) of popular attractions like Frankfurt Cathedral and Museum of Modern Art. This 4-star hotel has 127 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center. On a river, it's also near Roemer and St. Paul's Church.


This hotel serves as home to a restaurant, which has garden views and specializes in international cuisine, along with a bar. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


All of Best Western Macrander Hotel Frankfurt/Kaiserlei's 127 soundproofed rooms provide free minibar items, coffee makers, and free newspapers. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free bottled water, phones, and desks are other standard amenities.

Property features

At Best Western Macrander Hotel Frankfurt/Kaiserlei, guests have access to a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 11 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.

Room options

Business Room, 1 Double Bed

Full 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 2

Business Room, 2 Single Beds

Twin 2 | Sleeps 3

Comfort Room, 2 Single Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 155 reviews