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Best Western Macrander Hotel Frankfurt/Kaiserlei

4.0 out of 5.0

Recent guest reviews

Nice place, good value for money. But I must say it looked much nicer on the pictures. Warm rooms, i like that. Breakfast is decent, but still average, as usual in this kind of bussines hotels. Big free parking house in three floors. I like that alot.

Having stayed in many Best Western Hotels over the years we felt this should be a safe hotel to book. When we arrived - which by the way was in an area that was a little tricky to find. We checked in and all seemed to be fine. Since we were hungry and needing to get to bed early as we had an early flight the next morning we decided to eat in the hotel and just take it easy. We went to the restaurant and sat down - there were two other tables with people waiting too. After waiting for about 15 minutes for a server, someone finally came and told us all that the restaurant was not serving - it was a Friday night. Why would you not have staff for a Friday night. Very disappointing. We were given directions to a pizza restaurant so off we went. The restaurant that they told us to go to was even more disappointing. The hotel room was clean and the beds were comfortable. That staff were not the friendliest. I would not recommend this hotel, especially for a family.

Good hotel for business travel. Rooms are large enough and very clean. Breakfast is amazingly good. Convenient location. Highly recommended for business travel. Very close of offices. Very kind hotel staff.

Missrepresented on Best Western site availability of an airport shuttle. When we discovered no shuttle service existed we called the hotel who informed us none existed but we could take a taxi for about 20€ or the train. Given how long it had taken after a long flight to determine the lack of a shuttle we decided to take a taxi which was 39€ plus tip, not the 20€ as claimed by the staff at the hotel. Thus, the advertised airport shuttle service was going to cost me over 80€. I brought this up as a problem when checking in as well as when checking out. At check out, I was given at 19€ deduction on my 72€ spent on meals—25%. They would not even meet me half way for expenses. And, the return taxi fare was 1 euro more. Checking with others, the estimate of 20€ is half the usual fare.

Conveniently placed near the conference center "Die alte Schlosserei der Energieversorgung Offenbach" I enjoyed staying here. The rooms are simple but functional and clean. Breakfast buffet was rich and plenty of free tables.

This is a decent hotel - staff were good and helpful. Room was clean and spacious but could have used another guest chair. Wifi was easy to connect too and breakfast was good, despite having to pay additional for it. We would return

Excellent location right across the street from an underground station. Very clean rooms. Nice coffee and apples in the reception area. Very nice relaxation area. Restaurants are pricy. Close to the shopping area in Offenbach.

The hotel is located in an area which is currently undergoing massive redevelopment. So the hotel is next to a site and also far from restaurants and cafes. There are a couple of restaurants in walking distance but for more options the Offenbach Market Place is 30 minutes walk. Room service was bad as they didn't wash my coffee cups that were provided in the room. Also although I emptied the minibar they didn't refill it. Reception people could smile a little more also. Gym is average and cleaners go in at around 7:30am. So if you go there earlier the place stinks. Also very limited gym equipment. Breakfast good and rooms of good size.

This hotel is located in Offenbach, which is 10-15 mins on a train from the centre of Frankfurt, the local train station is 2-3 mins walk away so no problem, getting to and from the centre, I was attending an exhibition in the centre and it was very easy to travel to and from the hotel. The hotel its self was very good, with no problems to report, it has to be said I was located in the top floor, which is the Best Western Rewards floor, so may be different in other areas, but I certainly cant complain about anything. Loved the sweets and fruit provided free, Thanks. Breakfast was very varied and plentiful, again no complaints here. Staff at all times were very pleasant, thank you, Would definitely use again. Keep up the good work

Normaly you are not sure that you want to write reviews over such hotels ... there is nothing exciting ... nothing positive in remembrance remains ... everything gray ... the view on two high - rise buildings ... the rooms in the Best western gray ... the baths in plastic ... huge breakfast hall ... big choice ... but Does i need that? I'm sorry ... right on the highway ... thus also louder with open windows ... now I ask myself again ... I need that? No .. for the next time i will look form something outside Frankfurt/Offenbach.....sorry .. the staff very nice ... but for me no second time.... thanks anyway

Strahlenberger Straße 12 Offenbach am Main HE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Kaiserlei, Best Western Macrander Hotel Frankfurt/Kaiserlei is within a mile (2 km) of popular sights such as Capitol and German Leather Museum. This 4-star hotel has 127 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center. On a river, it's also near Messe Offenbach and Buesing Palais.


Dining

This hotel serves as home to a restaurant, which has garden views and specializes in international cuisine, along with a bar. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 8 AM to noon.


Rooms

All of Best Western Macrander Hotel Frankfurt/Kaiserlei's 127 soundproofed rooms provide free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.


Property features

At Best Western Macrander Hotel Frankfurt/Kaiserlei, guests have access to a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 11 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 175 reviews