Residence Inn by Marriott Evansville East3.0 out of 5.0
Recent guest reviews
Reservation made 6 months in advance, used mobile checkin day in advance ( will never do this again), room guaranteed for 3pm checkin, at 4:30 told might be ready in half hour. Called Marriott Platinum Elite number to see if could stay at Marriott Courtyard---learned when Marriott sends you an email to check in early, if you do so, Rewards number folks cannot change reservation. Once in room internet connection not work, tried to call front desk but got message mailbox full, tried to get outside line but couldn't, so went down to desk. Told internet sign indirections wrong for this property.....!! Other than major ant issues in kitchen and on sofa, we survived. Absolutely worse Marriott ever. Tonight at an awesome Marriott Fairfield Inn in Jackson (Pearl, Ms). Tried to contact Marriott Customer Relations....first hold was 12 minutes after taking to phone answerer, so hung up and tried later...after 11 minute hold after talking to second agent, decided they didn't care about us.
I have family who is coming in for a visit soon so I have been scoping out as a place for all of them to stay and for them to be comfortable. This particular hotel/motel was a breath of fresh air as it not only had the required space to offer, it also has charm. The phrase "home away from home" truly fits this place. The room has a full kitchen, and in our case two separate bedrooms. They also offer a one bedroom suite. There is a pool, a hot tub, and a patio along with the lobby that has plenty of seating and a snack area. There is plenty of area to walk around in and enjoy the ambiance. This place also offers my relatives something other places will not do, the opportunity to bring their fur-baby with them instead of having to board them for a long period of time. The full kitchen is exactly what will help save money on food. The people who were present on the day we came to look at the room were very nice and willing to try and help accommodate our future needs. Im looking forward to my family coming so wee can spend some time together and catch up.
I've stayed at other Residence Inn properties and have had good experiences for the most part. This experience was just bad...starting with RAP music being played in the lobby and elevator to a grainy reception on several of the stations on the TV. When I got into my room, I found it to be really hot...the thermostat showed 84 degrees and the room's A/C unit was turned off. After taking a shower and drying off, I turned on the TV and found many of the stations quite grainy as if there was a poor antenna reception. The room had cooled down pretty quickly by the way. I complained about the TV as I left for a speaking engagement. The desk clerk said she would check into it. Upon my return, the desk clerk said nothing to me and I found no change in the quality of my TV reception upon arrival in my room. I was fighting a nasty cold and opted to let it go. I also decided to sleep in the next morning since I was feeling so bad. I posted the "Do Not Disturb" and cashed out. The next morning, there was a knock on my door at about 8:45, with someone saying "Housekeeping!", who then said "sorry". About 30 minutes later, another knock from housekeeping. I yelled that I was trying to sleep. I got up and checked to make sure the Do Not Disturb notice was still posted...and it was. I went back to bed and soon a lawn service was cutting grass outside of my window. At almost the same time, a carpet cleaning service was cleaning the carpet in the hallway. I gave up in getting extra sleep and opted to get some breakfast. I commented to the carpet cleaning guy that this should be done midday during a weekday...he responded by saying 'you'd think so...' The breakfast bar did have many options and the scrambled eggs and bacon were good, although the area and many of the tables were really dirty. I stopped by the check-in desk to check-out; I whined at the clerk about my bad experiences...the response was a muttered 'oh sorry about that", and he turned and walked away. I was astounded...and left. I have stayed at several Marriott properties and have had good experiences for the most part. This was by far one of the most challenging experiences I've had with this chain.
The hotel is very clean and well furnished. The rooms were tidy, the long bed was very comfortable. Check in and check out were easy and straight forward. The room did have refrigerator but could have been better if there was a microwave oven.
We had multiple problems at this hotel - very much below usual Mariott and Residence Inn standards. Had housekeeping only 2 out of 4 days we stayed and then that was only towel exchange and beds made. Toiletries were never restocked - I had to ask for shampoo and conditioner because they weren't even there from the start. Room not vacuumed before or during stay - I picked-up a sucker stick, an open safety pin, a child's toy and a clothing tag all in plain sight. Small litter was there entire stay. I had to dust clocks and nightstands and wipe down inside of refrigerator. Had to ask three times to get chair in room that was missing. On the plus side, nice walking path and exercise room. Breakfast offerings good.
The service at this hotel is wonderful. From the ladies at the front desk(Tracy and Stacey) to the lady at breakfast (Julie...it think). They are always there trying to make things better and keep the food hot and fresh. Having my bill ready when I need a copy to making sure my room is spotless. Thank you for keeping your hotel clean and fresh.
Needed a place with a kitchenette and this worked out great. Overall clean and well kept place. The complimentary breakfast actually had some real food like scrambled eggs and sausage among other things. I would definitely stay again if traveling through again.
Staff was accommodating. We stayed here on our way to Holiday World and it was about a 35 minute drive, which was easy. Rooms were fine. Nothing over the top but was a decent value for the rate and easy to get to off the highway.
We target Residence Inn properties when traveling with our family because we like the suites. We stepped out of our way to stop overnight at the Evansville RI, and we are disappointed. A set of sheets was in the bottom of our closet, a used towel hung in the bathroom. When we requested clean replacements, the management acted as if this was business as usual. Downstairs, windows are missing their trim, carpet is showing wear, etc. Across the broad spectrum of possible hotels, this is still a fine place to stay, but it has set a new low for our Residence Inn experiences.
I stayed here with my husband and two small boys. The room was a little dated but everything worked fine and the internet was fast. My biggest complaint was that the hotel smells like the inside of a casino. Like they used to let people smoke inside the hotel. You know it's bad because as you walk toward the pool the smell actually starts to improve because of the chlorine. The only reason I don't give it just one star is because the staff was very nice and everything else about the hotel was just fine. But the strong smokey smell would keep me from staying here again.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Residence Inn by Marriott Evansville East is located 2.8 mi (4.6 km) from Eastland Mall and within a 10-minute drive of Swonder Ice Arena. This 3-star hotel welcomes guests with 78 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. Angel Mounds State Historic Site is also close to this Evansville hotel.
Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 78 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sofa beds, coffee makers, and free local calls are also standard.
Guests of Residence Inn by Marriott Evansville East have access to an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 106 reviews