Clean rooms, decent breakfast and friendly staff.
Upgrade from usual Best Western. Very comfortable bed. Only problem was that they ran out of shampoo.
Cleanliness was good. Breakfast was not up to par with other Hotels that we have stayed in. Main entrance w as very difficult to drive into and out of.
Great experience! Very clean! Breakfast wonderful! Staff very pleasant!
The breakfast was really good, but kept running out of food. There was supposed to be an ice machine on our floor but there was just a pipe sticking out of the wall. The fitted sheet on my bed was the wrong size and wouldnt stay on; I ended up sleeping directly on the matress half the night.
The computer network was having problems and was very slow.
This was a delightfully modern property right off the highway. I appreciated the decor, how quiet it was, and the great breakfast before I got on the road. The staff were also very welcoming. I look forward to staying here on my next trip through Erie.
We stayed at this property about 2 years ago.. was quite impressed at that time… so thought we would try it again… things have changed quite a bit in the past 2 years. Rooms were filthy .. my toddler found toe nails on the floor.. dirty/used tissues… etc. There Was no hot breakfast because of “covid” but you would think they would be more concerned about the cleanliness of the rooms over breakfast. Overall, we will not be returning.
Surprised by how nice it was. Updated and fresh. The breakfast area could have been stocked better and had more options, otherwise it was great.
The location and price compared with other nearby hotels was great and the room was nice and staff polite. However, there was only one towel in the bath, a light bulb was out, an elevator not working, at breakfast I had to ask for coffee cream, and staff began removing breakfast items 45 minutes before the scheduled end. too many unforced errors!
Clean and easy to access the highway. Would stay again
The staff was very friendly and the whole facility was extremely clean.
All of the staff were great. the property was very nice and clean
Property in good condition. Better pillows would be appreciated.
Located within a leisurely stroll of Ambassador Banquet & Conference Center, Best Western Plus Erie Inn & Suites is within a few miles (5 km) of Millcreek Mall. This hotel has 69 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available once per stay.
Best Western Plus Erie Inn & Suites features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include express check-out and laundry facilities.
Clean rooms, decent breakfast and friendly staff.
Upgrade from usual Best Western. Very comfortable bed. Only problem was that they ran out of shampoo.
We are so glad that you enjoyed your stay with us. There is always someone at the front desk who would be more than happy to assist you :) Come back and see us again! We would love to have you. Safe travels.
Cleanliness was good. Breakfast was not up to par with other Hotels that we have stayed in. Main entrance w as very difficult to drive into and out of.
Dear Victor, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
Great experience! Very clean! Breakfast wonderful! Staff very pleasant!
Dear Salvador, Thank you for staying with us and for taking the time to write about your experience in details. We are thrilled that you loved our clean hotel, breakfast and staff of the property you experienced. We do hope you come back to visit us soon again. Sincerely, Hotel Manager.
The breakfast was really good, but kept running out of food. There was supposed to be an ice machine on our floor but there was just a pipe sticking out of the wall. The fitted sheet on my bed was the wrong size and wouldnt stay on; I ended up sleeping directly on the matress half the night.
We apologize that we did not meet your expectations. Due to short staffing, our front desk associates try to keep breakfast stocked as much as possible throughout breakfast hours. Our ice machines are located on the first and third floors. Our fourth floor Cola machine has been recently removed for maintenance, which is why there was a random pipe sprouting from the floor. Our front desk associates try and call shortly after your arrival to see how things are in the room. They would have happily replaced the sheet on the bed for you. Again, we apologize for not meeting your expectations. We hope that you will consider staying with us again so that we may rectify this problem. Until next time :)
The computer network was having problems and was very slow.
We are sorry about the inconvenience but due to the weather and accidents there were some problems beyond our control.
This was a delightfully modern property right off the highway. I appreciated the decor, how quiet it was, and the great breakfast before I got on the road. The staff were also very welcoming. I look forward to staying here on my next trip through Erie.
We are delighted to have had you stay with us, and look forward to seeing you come back.
Dear Guest, Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!