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Recent guest reviews

The room was very dirty, there was trash on the floor from previous guests. The carpet was stained everywhere. Beds were so old and uncomfortable.

Unfortunately, we had issues with cleanliness at this hotel, not something you want during a pandemic. The first room we were given was open ajar (with the deadbolt wedging it open) and while the room appeared to have been cleaned, it was clear someone had been sitting on the bed since being made. Upon complaining, the second room we were assigned appeared fine until the next morning when we went to shower and realized the hanging towels were not fresh. They appeared to be used and hung by the previous guest and then never changed by staff. Needless to say, we refrained from showering and checked out. Sorry, Springhill Suites Erie, we won't be coming back. :-(

Well the staff at the front desk was rude and we had called down 4 times to get towels and blankets for pull out never got them had to go down and ask again. Pool was so packed full of people we couldn’t use it due to covid19. Which was ridiculous no one kept an eye on it. And our breakfast bags where nothing to write home about. Won’t recommend this place

Clean rooms and friendly staff I enjoyed my stay here and use this location often

Very clean and extremely friendly hotel staff, comfy beds and located a short drive from most of the main attractions in Erie. Also has a Giant Eagle and Field and Stream adjacent to the property with a few restaurants within walking distance.

Outdated but pretty clean. It was fine nothing amazing

Great place to stay with kids and we would recommend to our friends!

Good overall. Great breakfast. Good amenities in room.

The toilet backed up and the maintenance staff came to fix it within five minutes.

We picked the hotel unknown and it exceeded our expectations

It was a very pleasant experience. The room was very clean and spacious. More room to a similarly priced room in other hotels. The free breakfast was better than expected.

We were very upset we order a room last week online then this am they sent an email saying they can’t give Yangon the room we order. We didn’t have enough room for ppl my daughter sleep on the floor. If they didn’t have the right room you should’ve of gotten ahold of us sooner and asked if it was ok not he day of our travels very disappointed

Nice, quiet, friendly staff, close to shopping, food, beach, downtown.

Stayed here on a business trip and was very pleased with this hotel. For the price, offered many amenities and located perfectly next to a large variety of restaurants and shopping. Staff was very friendly and hotel was very clean and welcoming.

Had a great relaxing quiet stay, really enjoyed it!

Interchange Rd Erie PA

Hotel highlights

  • Close to Millcreek Mall
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 1 mi (1.6 km) from Millcreek Mall, Springhill Suites by Marriott Erie is within a 10-minute drive of other popular attractions like Bayfront Convention Center. This 3-star hotel welcomes guests with 117 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

All 117 rooms provide microwaves, refrigerators, and coffee makers. 43-inch LCD TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Free local calls, ironing boards, and desks are other standard amenities.


Property features

At Springhill Suites by Marriott Erie, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Springhill Suites by Marriott Erie

Everyone (17) Couples (1) Business (1) Family (9)
1
Family

The room was very dirty, there was trash on the floor from previous guests. The carpet was stained everywhere. Beds were so old and uncomfortable.

By , from Michigan on Aug 17, 2020

Review comment responded on Aug 23, 2020

Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the SpringHill Suites Erie, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

2
Partner Couples

Unfortunately, we had issues with cleanliness at this hotel, not something you want during a pandemic. The first room we were given was open ajar (with the deadbolt wedging it open) and while the room appeared to have been cleaned, it was clear someone had been sitting on the bed since being made. Upon complaining, the second room we were assigned appeared fine until the next morning when we went to shower and realized the hanging towels were not fresh. They appeared to be used and hung by the previous guest and then never changed by staff. Needless to say, we refrained from showering and checked out. Sorry, Springhill Suites Erie, we won't be coming back. :-(

By , from Dayton, OH on Aug 13, 2020

Review comment responded on Aug 23, 2020

Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the SpringHill Suites Erie, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

3
Everyone

By on Jul 22, 2020

Review comment responded on Aug 1, 2020

Thank you for your stay and for your feedback!

1
Family

Well the staff at the front desk was rude and we had called down 4 times to get towels and blankets for pull out never got them had to go down and ask again. Pool was so packed full of people we couldn’t use it due to covid19. Which was ridiculous no one kept an eye on it. And our breakfast bags where nothing to write home about. Won’t recommend this place

By , from Bradford Pa on Jul 21, 2020

Review comment responded on Aug 6, 2020

Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the SpringHill Suites Erie, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Family Family

Clean rooms and friendly staff I enjoyed my stay here and use this location often

By , from Rural hall nc on Jul 21, 2020

Review comment responded on Jul 21, 2020

Thank you for your stay and for your feedback! I have communicated your feedback to our team. Thank you!

5
Family

Very clean and extremely friendly hotel staff, comfy beds and located a short drive from most of the main attractions in Erie. Also has a Giant Eagle and Field and Stream adjacent to the property with a few restaurants within walking distance.

By , from Pittsburgh on Jun 12, 2020

Review comment responded on Jun 14, 2020

I am thrilled to hear that you enjoyed your stay, thank you for choosing the SpringHill Suites Erie!

1
Everyone

By on May 7, 2020

Review comment responded on May 12, 2020

Thank you for staying with us and for your review. I am sorry that we did not meet your expectations.

3
Family with small children Family

Outdated but pretty clean. It was fine nothing amazing

By on Jul 6, 2019

Review comment responded on Jul 22, 2019

Thank you for staying with us, we are happy you enjoyed your stay and it was clean. Sorry we are not the newest hotel but we try out best to be the nicest. Have a wonderful summer and thank you for staying.

5
Everyone

By on Apr 21, 2019

Review comment responded on Apr 22, 2019

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Erie. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Erie and we hope you choose to create more memories with us whenever your travels bring you back to Erie. Sincerely, Thomas Gilliland Front Office Manager

5
Everyone

By on Mar 18, 2019

Review comment responded on Apr 2, 2019

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Erie. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Erie and we hope you choose to create more memories with us whenever your travels bring you back to Erie. Sincerely, Thomas Gilliland Front Office Manager Springhill Suites Erie PA

Springhill Suites by Marriott Erie

2087 Interchange Rd, Erie, PA 16509
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