Comfort Inn & Suites2.5 out of 5.0
Recent guest reviews
This is still one of the cleanest hotels we have ever visited, from the lobby, to the hallways and the rooms. Everyone was very friendly and helpful. We had a very quite and comfortable stay. The only little issue we encountered was again our room keys didn't work from the outside and we had to get new ones so that we didn't have to enter from the lobby every time.
I stayed here on a points stay. After a very bad stay in another choice hotel we decided to go with a much better rated hotel. Unfortunately we had a rough time at this hotel as well. The staff was friendly enough but the room smelled horrible and you could hear every noise that your neighbors and those above you made. It actually sounded like the people above us were going to fall right through the floor. On top of that the pipes were so incredibly loud I thought they'd just burst. And finally the heater sounded like it was going to take off all night, so bad so that I turned it off in the middle of a 37* night! And the bed was rock hard. The pillows and blankets were comfortable though. Needless to say we got no sleep. Unfortunately this will be one we have to cross off the list. You get what you pay for though, maybe a weeknight wouldn't be as bad as the busy weekends.
I booked the room for splash lagoon I will not go back here. I checked everything because I have children with me. First I found a pill on the floor , mind you I had two children with me. I was very upset . I did go straight to front desk and house keeping did get it. Than I was like I cleaned the bath room , the house keeper said good deal. Like seriously . The room was so dusty , toilet and the whirl pool where dirty which I cleaned it myself . Overall I will not go back. But I complained to the assistant manger and he did apologize but still I was upset very pissed about the pill on the floor. I had children with me. Also internet was terrible. Overall I was very disappointed .
We were on a road trip heading back home. This was a convenient last minute stop for the night. The room was clean and comfortable. Variety of choices for the complementary hot breakfast. Restaurants located in the adjoining parking lot. Easy access to I90.
We found this hotel to be very clean and comfortable. We had booked the accessible room and when we got there we asked to be moved away from the highway side of the hotel. They moved us to the other side no problem. Our room was lovely, very clean, comfortable bed, great linens and very large room.
Excellent stay & excellent room. Only two stories high & no elevator so we choose the ground floor (usually we avoid) but we were given a nice quiet & totally safe room away from the highway. Check in was fast & friendly. The bed was wonderful!
Very clean and good sized room. Staff was friendly and free breakfast was ample. Coffee available all hours and was actually very good. Only complaint was the layout of the bathroom was cramped and made it difficult for more than one person to get ready at a time. Would not hesitate to stay here again - impressed!
Nice hotel near highway and not too far from Bayfront Convention Center at the Lake either. Friendly and welcoming front desk staff. My room with king size bed was clean and spacious. Free hot breakfast was a plus. Enjoyed their indoor pool. Will recommend and come back. Two thumbs up.Good Job.
We ended up with a very large room. Bigger than I've seen in any hotel with a spacious sitting area. It was nice to relax on the couch or chair with ottoman to watch tv rather than lay on the bed. The bed was very comfortable with lots of pillows. Extra big towels were provided without having to ask for them. Lots of hot water, wifi worked well, good tv channel selection, fridge and microwave. The fridge did not have a freezer section. We travel with ice packs so we weren't able to refreeze them that night. Breakfast was excellent with scrambled eggs, sausage, hash browns plus the usual selection. The breakfast room was very large so easily accommodated the guests that morning. Our room was on the interstate side so the noise was a factor. Fortunately we are not light sleepers so that wasn't a problem for us. The entrance into the driveway is a little difficult to find. You enter by the lights where the hotel with the splash park is and then follow the service road to this hotel. Tons of shopping and restaurants close by. Only 5 miles to Presque Isle Park and othe attractions at the lake. We'd definitely stay here again if in the area.
We checked in Saturday afternoon and everything was already for us. Room was ready...passes for splash lagoon there waiting and ready...check in was a breeze!! Room was nice and concidering how many families were there the hotel was really quiet. We had breakfast there in the morning and no complaints from anyone. Food was hot and fresh and gave us a good start on the morning. We also liked the interior walkway directly to splash lagoon, it was raining the next morning and we didn't have to step foot outside. My youngest son even asked if we could come back again...which I think we will.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 205 reviews