people walking when no mask on inside hotel
Stay was ok Internet didnt work Was there for 3 days
Suite was roomy and clean. They aren't servicing rooms during multiple night stays due to Covid-19. They neglected to mention that at check in. They ran out of clean towels due to just giving out clean towels and people left their used towels in their rooms. Good location for us and polite service.
Enjoyed our stay. Glad pool and jacuzzi were open. Restaurant was
Property is undergoing renovation, and the lockdown prevented them from serving breakfast.
Staff was nice other then the waitress at the breakfast bar.
Our room was clean, the staff members were really nice, the restaurant had awesome food, and it's in a great location! My only complaint is they did not have a free continental breakfast like most hotels do. They had free coffee, tea, and hot chocolate instead of an actual breakfast.
Nice sized rooms and generally clean. Staff was nice during check in but when i called down to ask about a 30 to 60 min late check out the night auditor was very unhelpful say it would have a extra charge and he couldn't help anyway because he was "auditing". This was my 5th stay here and i know there is no cost especially when the hotel is mostly empty. The "hot tub" in the room was great, the controls were fixed from last year and we didnt need to use a wrench. The fridge barely got cold regardless of the setting we put it on. The exhaust fan in the bathroom dripped a brown liquid when showering, guessing dust and dirt has built up in there and needs cleaned out. Luckily dripped onto the back of the toilet and easy to avoid. The worst part is the mattress was completely past its life. We both have sore backs after two nights on it and could feel the springs. This place needs some work but we would stay again, hoping these issues will be addressed.
Bothered by noisy neighbors...why don't you keep all the noisy families together on the same floor...seems like that would be a no brainer!
Easy to find off the interstate. Plenty of parking and great snow removal.
Bed linens were stained and hotel staff was average.
Close to lake and splash lagoon. Very friendly staff. Restaurant had very good food and a made to order breakfast buffet. Very accomodating staff.
Photos on hotel website are misleading. Swimming pool is very small and cold. exercise room is the size of a telephone booth (they took the photo through the mirror making it look 3 times the size.. Rooms are clean beds are adjustable for body type. Would not recommend for a family vacation,
This was my first time at this hotel, and it was a nice experience. The staff was very helpful and accommodating. The location was excellent, near shopping and a milieu of restaurants. I'll return.
I was slightly displeased with the size of the room. I thought that it would be larger. The bedroom and bathroom were of modest size. However, the bed was very comfortable. It was also very nice to have a small fridge, microwave, and coffee maker available. However, these seem to be common conveniences. I have no major complaints. I would not recommend for someone looking for an "above and beyond" romantic experience.
Convenient central location restaurants, shopping and interstate highway. About 25 min from airport. Nice bar, restaurant and facilities at location.
It was very, very nice but nothing special!!
Hilton Garden Inn Erie places you next to Ambassador Banquet & Conference Center and within a few miles (5 km) of other popular attractions like Millcreek Mall. This 104-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. It's connected to the convention center in central Erie and also close to Presque Isle Downs and Casino.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. For your convenience, a cooked-to-order breakfast is served for a fee weekends from 7:00 AM to 11:00 AM.
All 104 rooms feature washers/dryers, MP3 docks, and refrigerators. 32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities. Housekeeping is available on request.
At Hilton Garden Inn Erie, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.
people walking when no mask on inside hotel
Thanks for staying!
Stay was ok Internet didnt work Was there for 3 days
I apologize that the internet was not working during your stay. I will let maintenance know there was an issue and get it corrected. We appreciate your feedback
Suite was roomy and clean. They aren't servicing rooms during multiple night stays due to Covid-19. They neglected to mention that at check in. They ran out of clean towels due to just giving out clean towels and people left their used towels in their rooms. Good location for us and polite service.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Enjoyed our stay. Glad pool and jacuzzi were open. Restaurant was
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Property is undergoing renovation, and the lockdown prevented them from serving breakfast.
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.
Staff was nice other then the waitress at the breakfast bar.
Thank you so much for your review of our hotel and we are pleased to hear you enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Sincerely, Front Desk Staff
Our room was clean, the staff members were really nice, the restaurant had awesome food, and it's in a great location! My only complaint is they did not have a free continental breakfast like most hotels do. They had free coffee, tea, and hot chocolate instead of an actual breakfast.
Thank you so much for your review of our hotel and we are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! Sincerely, Front Desk Staff
Nice sized rooms and generally clean. Staff was nice during check in but when i called down to ask about a 30 to 60 min late check out the night auditor was very unhelpful say it would have a extra charge and he couldn't help anyway because he was "auditing". This was my 5th stay here and i know there is no cost especially when the hotel is mostly empty. The "hot tub" in the room was great, the controls were fixed from last year and we didnt need to use a wrench. The fridge barely got cold regardless of the setting we put it on. The exhaust fan in the bathroom dripped a brown liquid when showering, guessing dust and dirt has built up in there and needs cleaned out. Luckily dripped onto the back of the toilet and easy to avoid. The worst part is the mattress was completely past its life. We both have sore backs after two nights on it and could feel the springs. This place needs some work but we would stay again, hoping these issues will be addressed.
I wanted to extend my appreciation for taking the time out of your busy schedule to complete the Guest Satisfaction Survey that was recently sent to you regarding your stay at the Hilton Garden Inn Erie in April, 2019. We try to make every guest feel welcome when entering the hotel and hope that you experience a pleasant stay. We use these comments to help us make improvements for you, our valued guest. According to your survey scores and/or comments, you experienced problems with your mattress along with other issues in your room and had some concerns. I am sorry that your hotel experience did not exceed your expectations as we like to do for all our guests. These comments, however, will allow our staff to resolve the issue that you brought to our attention and make the hotel a better place for the future. We know that there are many hotel choices in the Erie area and we hope that you will give our hotel another chance to exceed your expectations. Again, thank you for choosing the Hilton Garden Inn Erie and we look forward to seeing you soon.
Thanks for staying. I understand the frustration of other guests walking around without masks on- we have signs posted everywhere but others aren't always compliant.