Residence Inn by Marriott Edinburgh

I always choose Marriott hotels when I have the option when traveling for work or pleasure because of the consistent, excellent experience. I've stayed over 150 nights at Marriott hotels. I was excited to find a Residence Inn in Scotland for my vacation! Unfortunately, we were not met with the consistent experience that I had become accustomed to at my past Marriott stays! First of all, I used the "mobile check in" option and our room was not ready at the normal check in time because the hotel was "too busy". When we finally were able to get into our room, we were extremely shocked and disappointed to learn that there was NO AIR CONDITIONING, and the only window was a small one that opened only about 6 inches. "Don't worry", we were told, "you have fans!" The fans provided were coated in dust (see photos). Next, I looked at the beds...six of the pillows had stains on them...very noticeable stains! The couch in the room was also worn and stained, as were all of the decorative pillows on it! The safe in the room had holes drilled in it with no lock, with a note stating "it was not in working order". We finally settled into our room, trying to adjust to not having air conditioning. The house keeper came to change the dirty pillow cases and stated, "it is the laundry company we are using, they are clean, but still have some stains on them!" The next thing that occurred was the Wi-Fi was not working on Saturday. We called the front desk and they said, "we know it is not working and it won't be fixed until sometime on Monday!!" It still was not working when we checked out on Monday afternoon...three days without Wi-Fi !! Because of this we could not check in for our flights or print our boarding passes, which in turn cost us $150.00 for the airline to do this at the airport!! This really soured our vacation experience in Scotland. The breakfast provided was good, and the lobby was nice, but the location was not within walking distance to the touristy areas. It was a 10-15 minute Uber ride away. The hotel staff was very professional and tried to handle the issues mentioned above as best as they could. This hotel is NOT Marriott quality/consistency. I do not recommend staying here despite the accommodating and understanding staff.

we drove to the hotel with some friends and had a bit of a challenge finding the hotel because it's frontage does not have vehicle access. You'd get off Simpson Loan which is actually along the side of the hotel. The check in process was easy but at 3pm we were informed that there was still no regular room available, we were offered a room with a disabled access bathroom which we accepted. The room has a sofa bed and a double bed so my friend and I were able to have a bed each. The breakfast was generous with beans, scrambled egg, boiled eggs, hash browns and bacon and ham. There were also a variety of jams, cheeses and fruits available aside from unlimited coffee, and tea. They understand that most guests do not have time to sit for breakfast so they offer take away containers which was very handy when we went on tours. Complimentary water is offered and new bottles are provided daily. They also refresh the supply for coffee and tea in the room everyday. Pro - staff were very friendly, very efficient. Rooms were spacious and so was the bathroom (we did not have a regular bathroom, remember). Location-wise the hotel is within walking distance to the Royal Mile and most of the venues and attractions in Edinburgh. The Lauriston Place bus stop is the closest to the hotel. Breakfast starts at 7AM but they don't mind if you come down and start at 630AM (food already available). Cons - Vehicular access is towards the side of the building so from our room if we kept the window open (for ventilation primarily), we could hear luggage wheels being dragged on the cobblestones at all times in the evening. Also note that the hotel is located very close to the university so there's plenty of foot traffic from students. We checked if they have self service laundry but did not see the facility. Not sure if they had it. Overall it was a good stay. We'd suggest you request for a room on a high floor.

Good place to stay but a very bad breakfast. Modern hotel, near the centre with lots of facilities. We can walk to visit museums or Royal Mile or even catch a bus near by. If you prefer to have a continental breakfast you won't be pleased because bread is really bad.

I stayed in a family room in this hotel for a week. The hotel is good and on walking distance to city center, Castle, and main attraction. Does not have a proper restaurant but has a bar menu. Wifi is ok, Laundry service is good and self service. Kitchen area is good. Accidently they debited my card for 3 days extra which were reverted back when told.

Couldn't have found a better place to spend our 5 days in Edinburgh than at the Marriott Residence Inn Quartermile. I must start with the staff, as in many years of traveling, I have never met a more outgoing, friendly helpful crew. From Judy at check-in who arranged the perfect room and later in the stay helped in other ways to Maria who set up tour bus pick up for our Highland tour, they were wonderful. Special salute to the evening crew on duty September 5. Charming group of people. Rooms were big, clean and comfortable. The location was very quiet yet so close to the National Museum, Greyfriars, Grassmarket, pubs, restaurants, etc. Easy walk down to the Royal Mile (15 minutes tops). Breakfasts were very good. Could be crowded but we never had to wait for a table as the staff was quick at clean up and re-setting. Can't say enough about this hotel.

They have Spacious room just like in the US Attentive staff Who are always helpful All our needs are just outside the building Elevator is quite small Comfortable beds Good choices for breakfast! Near the Doctor's Pub

Ok, it's a bit of a walk to the Royal Mile, but not bad. The hotel is in a modern set of buildings with quite a bit of construction going on (2017). The weekends were fine, but stating a little before 7am weekdays you'll hear the construction sounds. The view is of another all-glass office building maybe 30 feet away, which makes you wonder if they're watching you. Only a single elevator to service 7 floors? No up/down buttons, just a "call elevator" button. If you want to go down, you'll have to wait for it to go up and then get you on its the way back down. I suspect that if you want to go up, you may have to go down first. Parking is ample, and in an adjacent building. A Sainsbury (small grocery store) and Starbucks are also very close by. I don't know who likes their scrambled eggs in a broth, but several of the Marriott properties in the U.K. serve them this way. Marriott scrambled eggs are nearly always a little on the gross side, but usually edible. I wound up having cereal for a change. If you enjoy haggis (a traditional Scottish food), it's available for breakfast. The breakfast staff is very attentive to keeping dishes picked up, and readying tables as they become available.

The Marriott Residence Inn Quartermile is always our go to place to stay while in Edinburgh. It is not fancy, but is very functional, clean and the staff is very friendly and helpful. We try to get one of the two room suites as they provide a great deal of space along with a small kitchen. My husband stays here for work often as well. It is about a 10 minute walk to the Royal Mile which is great. They put on a nice buffet breakfast in the lobby area every morning. We will be back.

A team of us stayed here to do business at the Edinburgh. Well positioned on the quarter mile at a junction of all the festival routes. A local Sainsbury's is just next door and a medley of restaurants all around. A good hotel with a steady breakfast ( no variations) and very hospitable staff. I will visit again.