My partner and I stayed here and, aside from the location, the experience was awful. The hot water never worked, despite repeatedly alerting staff, who were rude and unhelpful. The receptionist refused to give her name or fix anything, just kept asking us to be patient. The wifi didn’t work in our room either, and they clearly had no interest in addressing it.
The bathroom had only half a roll of toilet paper for two guests, and the front desk begrudgingly gave one thin, scratchy roll. The distillery tour was boring and poorly led by someone condescending with little knowledge to share. Breakfast was lukewarm, flavorless, and disorganized, and the hotel was dated and unclean.
It’s clear the hotel prioritizes money over comfort, expanding into multiple buildings without fixing issues or staffing properly. I booked through a travel site and tried to get a refund, but the hotel ignored requests and kept my money.
This stay was miserable, and they offered no compensation. I strongly recommend staying anywhere else in Inverness—avoid this hotel unless you have no other option.