When the TV didn't work, they came up right away and fixed it.
Wedding receptions offered
When I checked in the television didn’t work, and after I brought it to their attention, they said there was nothing they could do to fix it, and said I had to move to another room. I had to move all my stuff over to the other room they offered no help. The only room available was a handicap room. It had a strange, musty odor. I asked for my room to be clean daily every day. They had excuse why they didn’t do it. They said their dryer broke one day. Every time they came in the room I was either missing coffee pods or toilet paper or some thing. The actual staff doing room service was good. They were responsive once we brought it to their attention. Hotel management seem to always be lost. When I checked out, they asked me how my stay was and I said terrible and they looked at me like deer in the headlights. I would not stay there again they offered no concessions for my problems.
Lovely large room 1 medication tablet left on carpet No television service
Everything was great
Responsive staff when tv wasn’t working. Great showers and pressure and easy to find ice machines
Upon arrival, the room was set at 54 degrees with air blasting out, the light in the entry way was out, the nightlight in the bathroom was broken and the tv remote didn’t work. When I got in bed, there was a short black hair near the top. When I showered, there was a long black hair rolled up in the washcloth. When I requested a late checkout a 1:30 was the latest they would agree to yet the hotel felt VERY empty. This was very disappointing all around and felt the hospitality was lacking. Why say no to a late checkout when your hotel is empty? They said because of the housekeeping team but they could clean the room the next day…
Great location right off of M14. Like the Kuerig in the room. Good shower
Love the staff! Very friendly and very helpful :) I would definitely recommend this hotel.
Amazing staff! I’m definitely a loyal customer to Hilton in Plymouth MI
Very nice stay 3rd time here nice area. Good pool close to Detroit (20 minutes)
Everyone was very friendly. The rooms were clean. Service was prompt. The only negative was that the smoke detector started beeping in the middle of the night. When I called down they had no one to come and fix it. We had to change rooms in the middle of the night, packing everything up. It wasn't the equivalent room but adequate. The unfortunate part is the night wasn't restful due to the interruption.
Friendly, fast check in. Nice room, HOT water in the shower, nice towels and pillows, huge tv.
A very comfortable place- great food, nice people and super service.
Front being renovated. The room was nice and the staff helpful
No hot tub, staff wasn't very friendly at check in. Beds were hard has a rock. Not enough seating at breakfast. The only nice thing was the TV on the room
Nothing fancy, but a perfectly nice place to stay. Everything was clean and functional. Good-sized rooms. Excellent service from entire staff.
Northville Hills Golf Club is within 2 miles (3 km) of Hilton Garden Inn Plymouth while other popular attractions such as USA Hockey Arena are within 3 miles (5 km). This 3-star hotel has 157 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served each morning for a fee.
Guests can expect 50-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, microwaves, and coffee makers are also available. Housekeeping is available on request.
At Hilton Garden Inn Plymouth, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this golf hotel include conference space, a 24-hour business center, and express check-out.
When the TV didn't work, they came up right away and fixed it.
Wedding receptions offered
Thank you for your review. We are so glad you enjoyed your stay.
When I checked in the television didn’t work, and after I brought it to their attention, they said there was nothing they could do to fix it, and said I had to move to another room. I had to move all my stuff over to the other room they offered no help. The only room available was a handicap room. It had a strange, musty odor. I asked for my room to be clean daily every day. They had excuse why they didn’t do it. They said their dryer broke one day. Every time they came in the room I was either missing coffee pods or toilet paper or some thing. The actual staff doing room service was good. They were responsive once we brought it to their attention. Hotel management seem to always be lost. When I checked out, they asked me how my stay was and I said terrible and they looked at me like deer in the headlights. I would not stay there again they offered no concessions for my problems.
Thank you for your feedback. We regret to hear your stay was not perfect. We sincerely apologize for the issue with the TV and that it was not resolved. We did have a washer break (not a dryer), but this is still no excuse as to why your room would not have been serviced. We will be sure to address this with our team. We hope to see you again so we can make it right.
Lovely large room 1 medication tablet left on carpet No television service
We are glad to hear you enjoyed the size of the room. It is completely unacceptable that you found medication in the room and we will be sure to address this with our housekeeping team. We hope to see you again next time!
Everything was great
Thank you for your feedback. We are so glad you had a great time. We hope to see you again in the future.
Responsive staff when tv wasn’t working. Great showers and pressure and easy to find ice machines
Thank you for your feedback. We appreciate you letting us know so we can improve. We look forward to seeing you in the future.
Upon arrival, the room was set at 54 degrees with air blasting out, the light in the entry way was out, the nightlight in the bathroom was broken and the tv remote didn’t work. When I got in bed, there was a short black hair near the top. When I showered, there was a long black hair rolled up in the washcloth. When I requested a late checkout a 1:30 was the latest they would agree to yet the hotel felt VERY empty. This was very disappointing all around and felt the hospitality was lacking. Why say no to a late checkout when your hotel is empty? They said because of the housekeeping team but they could clean the room the next day…
Thank you for taking the time to give us feedback about your stay. We greatly appreciate it and regret to hear you were not completely satisfied. We sincerely apologize for the temp in the room is set at 54. We are not sure how that is possible as the thermostats should go that low. We will be sure to look into this and see what happened. The hair that you found in the drain is completely unacceptable and we will address this with housekeeping. Our checkout time is at noon, and we do give late checkouts, bases on availability and staffing for the day. We do not let rooms sit dirty day to day. We hope to see you again the next time you are in Plymouth!
Great location right off of M14. Like the Kuerig in the room. Good shower
Thank you for your feedback about your stay with us. We are glad to hear the location was convenient and that you enjoyed the shower and Kuerig in the room. We look forward to welcoming you back the next time you are in Plymouth.
Hello,Thank you for leaving a review. We are so glad you enjoyed your stay. We hope we will see you again in the future.