There were no towels in the room. We had to wait til evening to get them. At a glance the room was clean however toys were left from previous guest and the shower has bad mildew on drapes and soap dish
Overall stay was very restful. Staff was pleasant and professional.
Staff was very nice but property is a 2 star at best!
It is a nice getaway. Right in our own backyard it is clean and quite
The staff was very friendly and professional. The room was clean and big.
Depending on where your room is it’s a long distance from an elevator for those who have walkers / crutches/ wheelchair
Good clean building and really nice people I really love the cleanliness and I really love how nice to people were
It was great that you were almost completely booked to accommodate a nearby by hockey tournament. However, it was very unfortunate and perhaps out of your control, that many of the player's parents had little or no consideration of other guests and allowed their child(ren) to run the halls, stairways and bang doors all day and until after midnight both nights we stayed. What may have been more under your control during what was a fairly severe snowstorm was the lack of shoveling and plowing until the next day well AFTER the storm was over.
I would definitely choose this hotel for my next trip. The only issue I had was with the white bed spread and mattress pad that was obvious not changed but was changed when requested.
Service great. Bistro great. Bed mattress needs update
Dwayne helped us with service. that was the highlight. that young man is a great help and really impressed my family. give him 14 stars and all the kudos. the linen and towels had stains. Dwayne replaced those and our shower curtain for us. the shower ceiling had not been cleaned. good for the price but tighten up on replacing old linen, towels, and weekly get those odd spots in the room.
Clean comfortable hotel with a first class staff.
We had to complain 3 times to the hotel management about a party across the hall. They were vulgar, loud, people were dragged out completely passed/overdosed and this went on until after 4am (our 1st complaint was around 11pm). Not until we threatened to call the local police department did we see any results. That was the 1st night, due to all of our problems the cost of the room was refunded. By the time we were leaving (2 days later). I had bed bug bites up and down my left arm and shoulder. I saw more employees smoking outside the exit than doing anything else. The room and accommodations were a far cry from my previous experiences at Marriott. Really disappointing, there are many better options nearby, avoid this hotel!
The best part of this hotel was the staff. They were so helpful and nice. Anytime I wanted to add something to the room from the "Marketplace", I never had to wait behind the people checking in. Another employee who happened to be working in that area took my information so I could be on my way. When I got out of a meeting late, I felt awful going to their grill for dinner when they were about to close and offered to get something packages. But the people working it had smiles on their faces and told me to get what I wanted. Room was clean and cozy as well.
there for business. the bistro has the best flat bread pizza i have ever eaten. staff is very friendly. the only complaint is the hvac units are noisy (i have stayed there before).
Located within 2 miles (3 km) of DMC Sinai-Grace Hospital, Courtyard by Marriott Southfield places you within a few miles (5 km) of Lawrence Technological University. This 3-star hotel welcomes guests with 147 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 10 AM.
The 147 rooms have an array of amenities, including balconies or patios, sofa beds, and refrigerators. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards.
Guests staying at Courtyard by Marriott Southfield enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
There were no towels in the room. We had to wait til evening to get them. At a glance the room was clean however toys were left from previous guest and the shower has bad mildew on drapes and soap dish
Overall stay was very restful. Staff was pleasant and professional.
Staff was very nice but property is a 2 star at best!
It is a nice getaway. Right in our own backyard it is clean and quite
Thank you for stay at the courtyard! We are thankful for the feedback and will share with our team!
Thank you for stay at the courtyard! We are thankful for the feedback and will share with our team!
The staff was very friendly and professional. The room was clean and big.
Thank you! We cant wait to see you again in the near future!
Depending on where your room is it’s a long distance from an elevator for those who have walkers / crutches/ wheelchair
We apologize for the long walk. We try to accommodate those that have issues walking in the closer rooms but have limitations based on availability. It is on a first come first serve basis. We hope service you the next time you are in the Southfield area.
Good clean building and really nice people I really love the cleanliness and I really love how nice to people were
Thank you for picking our hotel to stay during your travel! Hope you visit again soon! We love sharing your feedback with our staff!
Thank you for picking our hotel to stay during your travel! Hope you visit again soon!
It was great that you were almost completely booked to accommodate a nearby by hockey tournament. However, it was very unfortunate and perhaps out of your control, that many of the player's parents had little or no consideration of other guests and allowed their child(ren) to run the halls, stairways and bang doors all day and until after midnight both nights we stayed. What may have been more under your control during what was a fairly severe snowstorm was the lack of shoveling and plowing until the next day well AFTER the storm was over.
Thank you for your feedback! We use all reviews as teachable moments for our staff.
First I would like to thank you for choosing to stay at the Courtyard Detroit Southfield and providing your honest feedback to our customer care team. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.