The staff and environment was wonderful. The place was very clean and comfortable. Me and my kids loved that they had an indoor and hot tub. The continental breakfast was really good and we slept very well there. We would stay there again.
On our way to the room, hallways were dirty, but it’s winter in Iowa...lots of dirt and salt being tracked, understandable. Got to our room and it did not appear that the floors had been cleaned. There was salt on the carpet in the room and dirt shoe prints on the bathroom floor. There were hairs still in the shower and the toilet had hair on it, too. Luckily bed appeared clean. The kitchenette was great and was everything we needed and it was clean and didn’t need anything there. Generally, the stay was okay. The only bad things were the floor and bathroom cleanliness.
Only complaint was noise from interstate. Room was like a small apartment with great storage. Water pressure in shower was top notch!
We’ve stayed here before, and always find the staff really helpful. Very clean and quiet room, and a really nice area.
Breakfast was not stocked very well. Pool chemical was off. Eyes were burning.
This was our first stay at Townplace. We enjoyed the extras like kitchen and the breakfast. It’s in a great location for everything we did in Johnston, Grimes and Boone.
Clean, good location to visit relatives North of Des Moines. Great workout equipment but the gym is small. My kids enjoyed the pool. Several good eateries within walking distance.
Nice hotel, conveniently located for interstate 80 travel
Great hotel for a family. Awesome breakfast and location
Orbitz rep messed up our reservations..Booked 2 rooms at same time . Some how one was booked under Bob Aanes other under Bob Rogers, even with confirmation # Hotel coundn't find our extra room...They were very friendly & helpful while we called Orbitz to figure problem! We don't know any Bob Rogers, but we would have been charged for a room we were unable to find. After looooong converastions were were able to find room! What a mess...people need to speak & under stand ENGLISH!!!!
Good value but cleanliness was an issue, bed sheets did not fit the bed and room cleaning was OK at best. People were nice, and location was good.
My girlfriend woke up with a spider bite on your side of her head. The smoke alarm was beeping because the back up battery was low and I had to explain that to them. There was no maintenance person on duty so we have to be moved to another room. The self service breakfast was sparsely supplied. All in all I would not stay there again. However the staff was very friendly and professional.
Very comfortable and convenient spot. Well priced for a huge room with a nice continental breakfast. Only thing that bothered me was there had been some unusually cold weather in the area, and IMO there could have been more done to ensure the lot and sidewalks were ice-free. The motel next door had gotten to bare pavement -- of course, it was a MUCH pricier place...
Staff at check in were really nice. Let us know all of the ammenities. Breakfast was good. Location of the hotel was great! Short distance from where we needed to be.
Great downtown farmers market! Also,went to see horse racing in Altoona.
We needed a place to stay with two young children and this was a great choice. The ensuite kitchen really helped with managing meals and the extra room for the kids to play really helped. The pool was a big hit too. Only draw back is that the area isn't pedestrian friendly... The sidewalks were non-existant.
Great Location, friendly staff and very clean room. We love being able to eat a meal (cook) in our room if we want to that night, has become a favorite place to stay when we are back in town visiting. Pam & Steve
Having a full kitchen with three guys in our family was such a huge convenience and you normally can't find that at the price we paid. Everything was clean and we had plenty of room.
Clean, quiet and comfortable. We will stay here again.
A quick overnight trip to visit my son, and meet his girlfirend's parents. The TownPlace Suites was clean, friendly, and conveniently located. Easy freeway access. Nice little pool and hot tub. They have a convenience store with all of the essentials, including wine! Our only complaint was that the heater fan was very loud. Overall an excellent night.
Located within a leisurely stroll of IHS-Iowa Health Systems, TownePlace Suites by Marriott - Des Moines Urbandale is within a few miles (5 km) of Pioneer Hi-Bred Headquarters. This hotel has 116 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. Savor a meal from the comfort of your room with room service.
The 116 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free local calls, and ironing boards.
Guests staying at TownePlace Suites by Marriott - Des Moines Urbandale enjoy an indoor pool, a gym, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The staff and environment was wonderful. The place was very clean and comfortable. Me and my kids loved that they had an indoor and hot tub. The continental breakfast was really good and we slept very well there. We would stay there again.
On our way to the room, hallways were dirty, but it’s winter in Iowa...lots of dirt and salt being tracked, understandable. Got to our room and it did not appear that the floors had been cleaned. There was salt on the carpet in the room and dirt shoe prints on the bathroom floor. There were hairs still in the shower and the toilet had hair on it, too. Luckily bed appeared clean. The kitchenette was great and was everything we needed and it was clean and didn’t need anything there. Generally, the stay was okay. The only bad things were the floor and bathroom cleanliness.
Hello, We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the TownePlace Suites Des Moines Urbandale, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Selena Barker Assistant General Manager
Only complaint was noise from interstate. Room was like a small apartment with great storage. Water pressure in shower was top notch!
Hello, Thank you for your honest feedback. We are glad to hear that you enjoyed your stay. We look forward to your next visit with us. Sincerely, Selena Barker
We’ve stayed here before, and always find the staff really helpful. Very clean and quiet room, and a really nice area.
Hello, Thank you for your 5 out of 5 Review! We are glad to hear that you enjoyed your stay and found the staff to be helpful and the rooms clean and quiet. We look forward to your next visit if your travels bring you back to the Des Moines area. Sincerely, Selena Barker Assistant General Manager
Breakfast was not stocked very well. Pool chemical was off. Eyes were burning.
Hello, Thank you so much for your 5 out of 5 Review! We are so happy to hear that you enjoyed your stay. We look very forward to your next visit with us if your travels bring you back to the Des Moines area. Sincerely, Selena Barker Assistant General Manager
This was our first stay at Townplace. We enjoyed the extras like kitchen and the breakfast. It’s in a great location for everything we did in Johnston, Grimes and Boone.
Hello, Thank you so much for staying at the TownePlace Suites by Marriott in Johnston, Iowa. We appreciate your honest feedback and are very glad to hear that you enjoyed your stay with us. It is nice to hear that you enjoyed the rooms, location, and breakfast. We look very forward to your next stay with us if your travels ever bring you back to the Des Moines area. Sincerely, Selena Barker Assistant General Manager
Clean, good location to visit relatives North of Des Moines. Great workout equipment but the gym is small. My kids enjoyed the pool. Several good eateries within walking distance.
Hello and Thank you for the great review. We appreciate your comments and are glad that you enjoyed your time with us. We look forward to hosting you again very soon! Best regards, Tom Murray General Manager
Nice hotel, conveniently located for interstate 80 travel
Hello Monte, Thank you for the great review on Orbitz! We appreciate you staying with us and look forward to seeing you again very soon! Best regards, Tom Murray General Manager
Great hotel for a family. Awesome breakfast and location
Hello Sarag, Thank you very much for the great 5 STAR review of your recent experience with our hotel. We are thrilled that you enjoyed your time with us and we look forward to hosting you again very soon! Best regards, Tom Murray General Manager
Orbitz rep messed up our reservations..Booked 2 rooms at same time . Some how one was booked under Bob Aanes other under Bob Rogers, even with confirmation # Hotel coundn't find our extra room...They were very friendly & helpful while we called Orbitz to figure problem! We don't know any Bob Rogers, but we would have been charged for a room we were unable to find. After looooong converastions were were able to find room! What a mess...people need to speak & under stand ENGLISH!!!!
Hello and thank you for taking the time to tell us about your recent experience with our hotel. I am sorry for the miscommunication regarding your reservation and we are glad it was resolved. We look forward to hosting you again very soon. Best regards, Tom Murray General Manager
Hello, Thank you for your 5 out of 5 Review! We are glad to hear that you enjoyed your stay! We look forward to your next stay with us! Sincerely, Selena Barker Assistant General Manager