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Hilton Garden Inn Des Moines/Urbandale

3.0 out of 5.0

Recent guest reviews

Very nice stay, friendly staff, clean hotel... highly recommended!

I only stayed one night, but the staff was friendly, room was fine, bed had adjustable firmness, bathroom clean and well lit. Breakfast was $10.95, but was cooked to order with a nice selection.

One night stay. We stay at this hotel chain frequently. Always happy with the amenities.

Great location. Close to lots of restaurants and shopping and the freeway. Easy in and out. It's very clean and quiet. The beds are quite soft and the staff was very friendly!

on arrival we were allowed early check-in local information was made available with recommendations and directions. Staff was professional breakfast was great fresh cooked as much as you wanted many choices and checkout a breeze.

Hotel staff very friendly even though we checked in late, very helpful. Only down fall Hot tub & pool we thought closed a little early and 1/2 the jets in hot tub did not work. Small problem told manager. We would stay at hotel again !!

We've stayed at this location several times and this time we brought the inlaws and they enjoyed it as well. Never had problems with noise from other rooms, no matter where the room. There was a loud group on the patio one night around midnight, but within 10 minutes after calling the front desk, they took care of it. Highly recommend.

This hotel was conveniently located right off I-80. Only 10 minutes from the Jordan Creek mall. Staff was friendly, room was clean, stay was relaxing and quiet.

Everything was clean, staff was friendly. We were very happy.

The hotel itself is very nice, and the price I got for the room was good. However, the add-ons do really add-up. The staff was great, and the location was perfect for us. Cleanliness and and comfort were top-notch.

Nice hotel for the money and great location! Also close to all amenities.

I was really disappointed. We decided last minute on a quick getaway so the kids could play in a pool. The pool was frigid!!!! I never ever got used to the cold water and my kids wouldn't even swim in it. I thought in the description there was a breakfast but we were told with our room rate breakfast was not included. Would not stay here again.

I've stayed at this hotel many times over the years - almost exclusively for visits with relatives in the Urbandale area. I thought the hotel was a gem when it first opened, but this trip was a bit of a disappointment. One of the two elevators was out of service, a problem that was magnified by the wedding party that was taking place on the ground floor. The water pressure on the 6th floor was very weak and the bed sags and should be replaced... Still a nice place, it is but clearly in need an update at this point.

Hotel was great. The only thing was the bed felt really cheap. But everything else was wonderful.

The staff were very welcoming and helpful. The hotel has a good location, lots of nearby restaurants and a very good price.

It is a Hilton - Fresh baked cookies at the front desk - we had a jr. suite with a whirlpool. Used the pool and workout room. Plenty of restaurants nearby - hotel is just off I80 but nothing really special.

The hotel was fine but I stayed in better with free breakfast for a lot less money.. It is located just off the I-80 so it is easy to get to.

Room was perfect. Service was great. Hotel was quiet and had a Starbucks right across the street. Dining and ice cream were within walking distance too. I was traveling on business and it worked great plus they offered free wireless.

the room was ok but not the pool because it was so dirty. My husband find the water dark and hair people, so they have to pay attention on it and to give it service during the night.

private

Room options

One king bed

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Mobility)

King 1 | Sleeps 2

One king bed with sofabed

King 1 | Sleeps 4

One king one bedroom whirlpool ste

King 1 | Sleeps 4

Guest reviews for Hilton Garden Inn Des Moines/Urbandale

Everyone (2) Couples (11) Business (3) Family (8) Friends (1)
5

great hotel..,

Everyone

Very nice stay, friendly staff, clean hotel... highly recommended!

By on Jun 5, 2017

4

nice hotel

Everyone

I only stayed one night, but the staff was friendly, room was fine, bed had adjustable firmness, bathroom clean and well lit. Breakfast was $10.95, but was cooked to order with a nice selection.

By , from Kansas City on Feb 23, 2016

5

overnight stay

Couples

One night stay. We stay at this hotel chain frequently. Always happy with the amenities.

By on Oct 6, 2015

4

good location, clean and quiet!

Couples

Great location. Close to lots of restaurants and shopping and the freeway. Easy in and out. It's very clean and quiet. The beds are quite soft and the staff was very friendly!

By on Dec 4, 2014

4

good neibors great stay

Couples

on arrival we were allowed early check-in local information was made available with recommendations and directions. Staff was professional breakfast was great fresh cooked as much as you wanted many choices and checkout a breeze.

By on Oct 20, 2014

4

we went down for parents weekend. @ iowa state. room was very clean

Families

Hotel staff very friendly even though we checked in late, very helpful. Only down fall Hot tub & pool we thought closed a little early and 1/2 the jets in hot tub did not work. Small problem told manager. We would stay at hotel again !!

By on Sep 11, 2014

5

repeat customer

Families

We've stayed at this location several times and this time we brought the inlaws and they enjoyed it as well. Never had problems with noise from other rooms, no matter where the room. There was a loud group on the patio one night around midnight, but within 10 minutes after calling the front desk, they took care of it. Highly recommend.

By on Aug 19, 2014

5

nice, quiet stay. great location.

Couples

This hotel was conveniently located right off I-80. Only 10 minutes from the Jordan Creek mall. Staff was friendly, room was clean, stay was relaxing and quiet.

By on Aug 4, 2014

4

great trip

Couples

Everything was clean, staff was friendly. We were very happy.

By on Aug 4, 2014

4

good value for room, but extras aren't cheap.

Families

The hotel itself is very nice, and the price I got for the room was good. However, the add-ons do really add-up. The staff was great, and the location was perfect for us. Cleanliness and and comfort were top-notch.

By on Jul 14, 2014