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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Hotel in Urbandale with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Ballroom
Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board
Property entrance
Indoor pool
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Pool
  • Pet friendly

Explore the area

View in a map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Drake University
    ‪9 min drive‬
  • Place, Casey's Center
    ‪13 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living and Dining Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Urbandale

Located within 2 miles (3 km) of Merle Hay Mall, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG places you within a few miles (5 km) of Pioneer Hi-Bred Headquarters. This 3-star hotel welcomes guests with 198 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Merle Hay Mall - 3 min drive - 1.3 miles
  • Drake University - 9 min drive - 4.8 miles
  • Living History Farms - 9 min drive - 7.3 miles
  • Iowa Events Center - 13 min drive - 7.4 miles
  • Casey's Center - 13 min drive - 7.6 miles

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Sonic Drive-In - ‬14 min walk
  • ‪7 Brew Coffee - ‬18 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel in Urbandale with airport shuttle service and area shuttle service
At Holiday Inn Hotel & Suites Des Moines - Northwest by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

Exterior
Country Inn & Suites by Radisson, Des Moines West, IA
  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
8.6 out of 10, Excellent, 1,014 reviews
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The price is $93
Oct 30 - Oct 31
Total with taxes and fees
Country Inn & Suites by Radisson, Des Moines West, IA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 2 mi
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per stay
  • Pet weight must not exceed 50 lbs per pet
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

What can I see close to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

This hotel is located in Urbandale, close to Casey's Center, Merle Hay Mall, and Living History Farms. You'll also find Val Air Ballroom and Buccaneer Arena within a short drive.

Will I be able to park at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG include a casino?

No, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG for a fee of USD 20 per pet, per stay.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

The closest major airport to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is Des Moines International Airport (DSM), which is 22.5 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

No, at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG, there aren't any guestrooms that list a balcony.

Reviews

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

8.2

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 445 out of 1008 reviews
Rating 8 - Good. 304 out of 1008 reviews
Rating 6 - Okay. 138 out of 1008 reviews
Rating 4 - Poor. 78 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini fridge was not working.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Andrea

Stayed 2 nights in Jul 2025

2/10 Terrible

Karla

Stayed 2 nights in Jul 2025

10/10 Excellent

Andy

Stayed 1 night in Jul 2025

10/10 Excellent

Woohyeon

Stayed 1 night in Jul 2025

4/10 Poor

Benjamin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Tv was broken, window to the room was broken and water leaked in from the storm . Carpet was wet ,
Stayed 1 night in Jul 2025

8/10 Good

James

Stayed 1 night in Jul 2025

4/10 Poor

Christine, Aurora

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Woke up to a bed bug on my a this morning. And several bites. Horrible! And dog pee in the elevator
Stayed 1 night in Jul 2025

6/10 Okay

monty

Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Great service, pleasant staff and clean room!
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Short distance to des moines. Nice place
Stayed 1 night in Jun 2025

6/10 Okay

David

Liked: Staff & service, room comfort
Carpets need to be vacuumed, ice machine on third floor is not operating, tub is very slippery, bathroom faucet is wobbly.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Jun 2025

6/10 Okay

Kimberly, Boulder

Disliked: Cleanliness, property conditions & facilities
It’s fine for a one night stay traveling through. The room was dingy and musty smelling. Stains on the carpet. But, the bed was comfortable and AC worked well. Not terrible but not great.
Stayed 1 night in Jun 2025

4/10 Poor

William

Traveled with family
Disliked: Staff & service

Not family friendly

There was just issue after issue it seemed. The elevators were terribly slow and did not function properly to the point only 1 was operating for most of a day stay and it took 45 minutes for them to get someone who was stuck in one out. The room was dusty, the ceiling clearly had water damage issues they just slapped paint over. The room smelled off like a musty smell, the shower has cracks all over that leaked out onto the floor. We requested towels multiple times and they never brought them to our room. The room next door to us was loud and obnoxious the last nights with a screaming child after 2 calls to the front desk to ask them to keep it down or move our room. They told us they would handle it and nothing changed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Cheyanne was very helpful!
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant adjacent. Nice decore. Nice people.
Stayed 1 night in Jun 2025

2/10 Terrible

Colleen

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
They had a car show going on so parking lot was full. Property looks very run down with little upkeep. Room was dirty, hair in sink, lotion on wall and lotion pump, cracked tile, missing grout. Smoke alarm had bright blinking light all night. Pool water was green. Peeling flooring. Pooling water just sitting on floor. Hallways had terrible smell including weed smell inside and outside property.
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheyenne at the front desk was great. She was extremely helpful. We had an issue with our room and she very promptly took care of the issue and moved us to another room.
Stayed 1 night in May 2025

8/10 Good

Sally

Stayed 3 nights in May 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms and beds.
Stayed 2 nights in May 2025

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but still pretty good accommodations.
Stayed 3 nights in May 2025

6/10 Okay

Deiontre

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, convenient
Stayed 1 night in May 2025

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