Wish it had more grassy area to walk dogs. Staff was friendly.
Front desk was a little too pushy about "pulling your mask all the way up" when they're behind a plastic partition but after you get checked in its ok.... Oh and if you're black you don't have to wear one... Not sure what's up with that but I was asked twice to please pull my mask all the way up while on 2 other occasions I noticed the same girl not saying a word to the other customers.... White privilege I guess.
Friendly staff. Good location. It was snowing the morning we left and one of the staff (I wish I knew HER name) was working so hard at clearing the sidewalks and salting the parking lot. Her attitude was so caring and she had such a spirit. It made my day.
It's a great location Conveniently located close to shoppong and the interstate The staff is always friendly.
Great location, Super quiet, Very clean double queen with sofa suite! Nice staff. And all for a great price. Didn't use any extra facilities so I can't speak to those and the ice maker on the 3rd floor was broken but that was a minor inconvenience.
Nice hotel, fairly easy access from I-25, rates seem good for the Castle Rock area. Very quick check-in with an efficient front desk clerk.
Pictures of the hotel should be updated. The pool and spa are in terrible upkeep. I was very disappointed with the condition. We wouldn’t even get in either one. The staff was excellent so that made the stay better. The room was nice and clean. However the water pressure in the shower was bad. It took forever to get my hair wet all the way and I thought I would never get the soap out. Was not happy. Wish I would of stayed across the street at Hampton Inn.
It was fine. Room was clean and comfortable. Although someone left a bunch of food in the cupboard so the room was clean but they didn't check the cupboard.
When we arrived there wasn't anyone at the front desk, we had to pick up a service phone and dial 0. A girl came from the back and tried to check us in, she said that she should've brought her glasses. She had a really hard time, I don't know if she was new and nervous or high on something. When we got to the room it was nice but we had to request bedding for the roll out couch. Although there were 4 pillows on each bed they didn't have any pillows to give us for the couch. The breakfasts were good but really small, the hot bar only had eggs and sausage each day and they couldn't keep up with refilling it. When we left there was no one at the front desk and we called the house phone for assistance several times and the only movement to be seen was a little dog behind the counter. We finally just left.
Food selection and quality pretty good. Staff cordial.
I came for a couple of days of respite to relax, walk, and meditation. The hotel is convenient to the outlets where I walked and there were restaurants close by. The staff were friendly and asked if I needed anything. The breakfast choices provided are great!! Nice selection. The hotel is maintained in cleanliness and there is peace and quiet throughout the day. Didn't hear the cleaning carts .
Easy access to where we needed to go in Denver. Staff always friendly. The room was very nice and we were very comfortable there.
Really enjoyed my 6 night stay while I visited many sights around Colorado. The staff were great and made our stay excellent. I plan to stay here again next time I visit Colorado!
We picked this motel because it was convienent to our destination. Comfort Inns are usually a very nice motel. When we arrived at the motel we could tell it was showing lack of up keep. The young lady that checked us in was very friendly and welcoming. When went into our room we could tell it wasn't very clean. There was a plastic bottle cap and other small pieces of papers on the floor. The couch was stained. The pillow on the couch was also stained. The room felt dirty. The continental breakfast was also disappointing. The scrambled eggs were rubbery and tasteless. The orange juice tasted like watered down Tang. The waffle maker was old and some of the the Teflon was peeling off, causing the waffles to stick. It definitely was not the best experience that we are used to from Comfort Inns. I will say we did not complain to the front desk which I am sure they would have done what they could.
The staff were so friendly and so helpful. Our room was clean and comfortable. Our kids enjoyed the pool.
Very clean very nice staff and rooms breakfast not good on this day but everybody has a bad day other than that great place
Overall good value. Large room. Clean. Good breakfast.
Overall great experience. Hotel staff was friendly, breakfast was average. I however recommend not getting the sausage,they had a "different" taste to them. Something my taste buds could not adapt to! Cleanliness of the room was fair. I previously worked at a motel so I found myself inspecting. Corners of the bathroom floor were not swept properly and hair was still left behind from previous customer. But did not complain. Housekeeping is not the easiest job and is harder than most people think! Beds? Bed are new and were so hard....I could not wait to get back home to my own!!!
Located within a leisurely stroll of Outlets at Castle Rock, Comfort Suites Castle Rock is within a few miles (5 km) of Red Hawk Ridge Golf Course. This 66-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 9 AM.
All 66 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests staying at Comfort Suites Castle Rock enjoy an indoor pool, a spa tub, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a meeting room, a business center, and a computer station.
Wish it had more grassy area to walk dogs. Staff was friendly.
Front desk was a little too pushy about "pulling your mask all the way up" when they're behind a plastic partition but after you get checked in its ok.... Oh and if you're black you don't have to wear one... Not sure what's up with that but I was asked twice to please pull my mask all the way up while on 2 other occasions I noticed the same girl not saying a word to the other customers.... White privilege I guess.
Thank you for your feedback, We will look into this and make sure that everyone is on the same page of the guidelines from Tri County Health.
Friendly staff. Good location. It was snowing the morning we left and one of the staff (I wish I knew HER name) was working so hard at clearing the sidewalks and salting the parking lot. Her attitude was so caring and she had such a spirit. It made my day.
Thank you for your feedback, We value any and all comments and appreciate you staying with us,hope to see you again.
Thank you for your review!
We apologize that we failed to meet your expectations and if there is anything that we can do to improve please let us know.
It's a great location Conveniently located close to shoppong and the interstate The staff is always friendly.
Thank you very much for a great review. We look forward to serving you during your next stay with us.
Great location, Super quiet, Very clean double queen with sofa suite! Nice staff. And all for a great price. Didn't use any extra facilities so I can't speak to those and the ice maker on the 3rd floor was broken but that was a minor inconvenience.
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Nice hotel, fairly easy access from I-25, rates seem good for the Castle Rock area. Very quick check-in with an efficient front desk clerk.
Thank you for your feedback.
Pictures of the hotel should be updated. The pool and spa are in terrible upkeep. I was very disappointed with the condition. We wouldn’t even get in either one. The staff was excellent so that made the stay better. The room was nice and clean. However the water pressure in the shower was bad. It took forever to get my hair wet all the way and I thought I would never get the soap out. Was not happy. Wish I would of stayed across the street at Hampton Inn.
I apologize for your bad experience. I take all of my guest feedback seriously. I will personally look into the concerns that you listed.
It was fine. Room was clean and comfortable. Although someone left a bunch of food in the cupboard so the room was clean but they didn't check the cupboard.
Thank you for your wonderful review! We hope that you will stay with us again the next time you are in town!