The restaurant and pub were excellent!! The food was excellent!! The service both at breakfast and in the evening pub/restaurant was exceptionally good. The staff was very, very good. Capable,friendly and very responsive.
The property was gorgeous!
Great place to stay
The food was good and very polite bar staff! Convenient access to airport and parking option was great instead of using airport parking!
Lobby was interesting. Nice that a convenient store was nearby. Guest service lady who checked us in was very rude and rushed us- although no one else was waiting. Door keys didn’t work and we had to wait for maintenance. We left right after checking in for our evening venue- came back at 11pm and one of the three rooms smelled like sewage. Because it was late and we were tired- we all moved to the 2 rooms that didn’t stink to sleep. When I spoke to the guest services about it 7 hours later during checkout- nothing but, “sorry to hear that, here’s your receipt”. I said- “we couldn’t use the room…except to store some luggage…it smelled too bad to sleep in.” Again, “so sorry to hear that, you’re all set.” No offer for a discount- I paid full price for a room I could/did not use!
Maintenance guy set the fire alarm off, waking us up and they did nothing to make us feel better about the issue.
Dirty. Room clearly hadn’t been cleaned. Got moved to a new room, which wasn’t much better. Will not return.
Noise in the middle of the night. Bathroom could have been cleaner.
I loved that the room was spacious and especially the bathroom, large with lots of counter space. I did not like that there was no microwave in the room. The check in and out process was wonderfully easy and simple. I would stay there again.
The property is close to the CVG airport. The restaurant has a limited menu due to the current situation and the TV in our room did not work.
I liked the location and how the amenities were located within. Didn’t like my check in ! Front desk was staffed with only 1 person . The people in front of me had issues with their booking, I had to wait 20-25 min to check in. I was grateful when a second staff member showed up to assist the gentleman in front of me and finally myself. Staff was great but should be organized better by management.
The hotel was beatiful and staff were excllent. I would have liked for the kitchen to remain ooen as long as the bar.
It was absolutely beautiful.. very stunning ... and they are very professional and meet your needs ..
It was a lovely facility. Would have been nice to have more than one quest laundry. Room didn't feel cool enough. Otherwise, 4 stars!!
It is a clean place Very quiet and good staff they respond quickly
Nice full service airport hotel. Good value. Small indoor pool and fitness center. Full service bar and grill.
Holiday Inn Cincinnati Airport, an IHG Hotel places you within a 15-minute drive of popular attractions such as Creation Museum and National Underground Railroad Freedom Center. This 3-star hotel has 287 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
The 287 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, ironing boards, and desks are also standard.
Guests of Holiday Inn Cincinnati Airport, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The restaurant and pub were excellent!! The food was excellent!! The service both at breakfast and in the evening pub/restaurant was exceptionally good. The staff was very, very good. Capable,friendly and very responsive.
The property was gorgeous!
We are honored to receive your high praise, Rikki! It was a joy to share our stunning location and beautiful accommodations with you. All of us at Holiday Inn Cincinnati Airport look forward to your next stay!
Great place to stay
It is such a treat to hear feedback from our valued guests and we thank you for taking the time to rate us! Knowing you found everything to be five-star worthy brings us all a smile and we hope you will continue to choose Holiday Inn Cincinnati Airport in the future!
The food was good and very polite bar staff! Convenient access to airport and parking option was great instead of using airport parking!
We strive to provide a seamless stay for our valued guests here at Holiday Inn Cincinnati Airport and learning that our awesome amenities and delightful staff ensured that for you is incredible! I am thrilled our well-lit parking and Park & Fly packages were of great use! Hurry back for another five-star experience!
Lobby was interesting. Nice that a convenient store was nearby. Guest service lady who checked us in was very rude and rushed us- although no one else was waiting. Door keys didn’t work and we had to wait for maintenance. We left right after checking in for our evening venue- came back at 11pm and one of the three rooms smelled like sewage. Because it was late and we were tired- we all moved to the 2 rooms that didn’t stink to sleep. When I spoke to the guest services about it 7 hours later during checkout- nothing but, “sorry to hear that, here’s your receipt”. I said- “we couldn’t use the room…except to store some luggage…it smelled too bad to sleep in.” Again, “so sorry to hear that, you’re all set.” No offer for a discount- I paid full price for a room I could/did not use!
It is disheartening to learn about your experience and I apologize our team was not as empathetic as they should have been. We definitely will use your valuable feedback as a teachable moment to ensure we do not fall short of our high standards again. Clearly, we missed the opportunity to leave a positive lasting impression but we hope for a second chance to show you the five-star stay you deserve and that we are capable of providing.
Maintenance guy set the fire alarm off, waking us up and they did nothing to make us feel better about the issue.
We are disappointed to know this unusual experience occurred and even more that it marred your experience. I will undoubtedly address this with our team to ensure your future visits are peaceful. I wish for the chance to improve your perception when you return to the area!
Dirty. Room clearly hadn’t been cleaned. Got moved to a new room, which wasn’t much better. Will not return.
We're disappointed that your visit wasn't reflective of a typical experience with us and we wish we had the chance to address your concerns while you were here. Our team will use your feedback to ensure that the guest accommodations are being prepared to meet or exceed our high standards. Thank you for sharing your feedback.
Noise in the middle of the night. Bathroom could have been cleaner.
We regret that your stay fell short of our high quality and we appreciate your thoughts. Our team will discuss your comments to be sure we're offering the exceptional hospitality for which we're known. Please visit us again soon at the Holiday Inn Cincinnati Airport so we can work to earn another star or two!
I loved that the room was spacious and especially the bathroom, large with lots of counter space. I did not like that there was no microwave in the room. The check in and out process was wonderfully easy and simple. I would stay there again.
The property is close to the CVG airport. The restaurant has a limited menu due to the current situation and the TV in our room did not work.
Linda, We apologize your TV was not working, during your stay we were doing a cable upgrade and the TV should have returned. Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the TV. We value your comments and welcome the opportunity to serve you again.
McKenna's Restaurant and Lounge has a wide variety of food and friendly servers and I love that you got to experience this during your stay with us at Holiday Inn Cincinnati Airport! I surely will convey your compliments to the chef! Hurry back for another five-star getaway, Charles!