The staff is excellent! They were very kind and hospitable. Had a really good conversation with the manager. They also allowed an early check in.
This hotel was way too loud and when I discussed the noise, the only solution was for me to pay to upgrade my room. I shouldn’t have to deal with a high noise level and when I tried to contact the manager, I couldn’t leave a voicemail because the vm box is currently full. When I went to the front desk, the manager was not available. Highly disappointed in this hotel
I waited 45 minutes to check in. One desk clerk, 4 customers in front of me. Luckily there is a bar onsite and I enjoyed an adult beverage while waiting. The desk clerk could not have been nicer. Facility common areas look to be in the middle of a renovation. Was rudely awakened by slamming doors at 0400. This went on for an hour. Not happy. Bathtub was in poor condition, good hot water pressure made up for it. No one was at the front desk when I checked out.
One of the best customer services I never have staff friendly and helpful
Great location and friendly staff! Crazy traffic pattern off beltway.
Disappointing check out but decent for what I paid
Very quiet and cozy. Perfect place if you’re looking for rest and relaxation.
Rude staff left the hotel want a refund small rooms dirty tub
Good location just 20 min to Washington , good breakfast
Stayed on 6th floor, decent for price! Hotel offers convenient shuttle!
This has become my "Home-away-from-home" and the customer services is great. The rooms are clean and comfortable. They have a club called "Bay Street" and its really live on Fridays but also has very good cuisine (especially the wings). There is shopping within walking distance as well as various restaurants. All-in-all, I like it very much.
Hubby and I used this hotel as an getaway for our anniversary. We were going into DC daily and wanted to relax (like the description said) at the “lounge/ bar in the evenings before turning in. Stayed Sun- Wed. Found out after checking in that the lounge is only open Friday and Sat. Breakfast was presented well but the same thing every morning we were there. It was Ok. The hotel is dated and could use some upgrading however it is relatively clean. Two best about the hotel were the staff. Super friendly. And the bed Super Comfortable.
I enjoyed the hotel because it was closed by everything i needed to make myself comfortable in the area that i was. Lot of restaurants. The strategic position of the hotel also facilitated my activities in the area.
Nice place. Clean and comfortable with an excellent and extensive breakfast. Only real problem was that the WiFi didn't work while I was there. They said they were working on it, but it didn't come on before I left the next day. I believe that they had some WiFi problems during my past visits, but more brief and sporadic.
hotel was too far from downtown DC; hotel restaurant closed on weekdays - did not know that; however an excellent Red Lobster was walking distance. Did provide shuttle to metro station (far away), however, only top of the hour and so had to time yourself or had to wait an additional hour
Best Western Capital Beltway places you within a 15-minute drive of popular attractions such as FedEx Field and University of Maryland-College Park. This 169-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
All of Best Western Capital Beltway's 169 recently renovated rooms provide coffee makers, free local calls, and safes. Guests can expect to find 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
At Best Western Capital Beltway, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free train station shuttle. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
The staff is excellent! They were very kind and hospitable. Had a really good conversation with the manager. They also allowed an early check in.
This hotel was way too loud and when I discussed the noise, the only solution was for me to pay to upgrade my room. I shouldn’t have to deal with a high noise level and when I tried to contact the manager, I couldn’t leave a voicemail because the vm box is currently full. When I went to the front desk, the manager was not available. Highly disappointed in this hotel
I waited 45 minutes to check in. One desk clerk, 4 customers in front of me. Luckily there is a bar onsite and I enjoyed an adult beverage while waiting. The desk clerk could not have been nicer. Facility common areas look to be in the middle of a renovation. Was rudely awakened by slamming doors at 0400. This went on for an hour. Not happy. Bathtub was in poor condition, good hot water pressure made up for it. No one was at the front desk when I checked out.
Dear Guest, I apollogize that you encountered a bad experience at our hotel. We are in the process of retraining our staff to deliver superior customer service and hopefully when you return you will see an improvement.
Dear Guest, Thank you for giving us positive feedback on our survey. Please keep us when you are back in the area
One of the best customer services I never have staff friendly and helpful
Thank you for rating your stay at our property. Nothing is more important than your satisfaction, so we are glad you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Thank you for your candid feedback. I am sorry to hear that your stay was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope that you will be able to come back to our hotel on next visit to Washington, D.C.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the perfect rating and we hope you will come back and see us again soon.
Great location and friendly staff! Crazy traffic pattern off beltway.
Dear Guest, I am so sorry that you encountered a bad experience at our hotel. We try to accommodate each in the best that we can. We have lounge on the weekends and we do the inform the guest about the noise level. We do upgrades when available.